IT Production Manager

Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown. 

As IT Production Manager within the Games & Studios in the Squad & Operations team, you will be responsible for leading a multidisciplinary team that delivers and supports Ubisoft’s online game services throughout their lifecycle. Acting as both a team leader and project manager, you will ensure the delivery, reliability, and operational excellence of the platforms and tools that support our live games. You’ll balance partner satisfaction with operational and budgetary efficiency, championing best practices in project delivery and service management.

Team & People Leadership

• Lead, coach, and support a cross-functional team, consisting of 4 team members in daily operations and long-term goals.
• Collaborate closely with team members and other team leads to allocate resources and manage priorities effectively.
• Foster a proactive, accountable, and high-performing team culture.
• Support professional development and create development plans to prepare the team for future technologies and challenges.

Project & Product Management

• Plan and coordinate IT initiatives and infrastructure projects that align with production and studio goals.
• Define and manage project scopes, milestones, deliverables, and timelines in collaboration with production and technical teams.
• Ensure that all deliverables progress in alignment with agreed planning and expectations.
• Establish and maintain a roadmap of IT services, processes, and improvements that add value to production partners.
• Prioritize initiatives based on business value, feasibility, and stakeholder needs.
• Communicate status, risks, and decisions clearly to internal stakeholders and partners.

Operational & Service Management

• Ensure smooth pre-launch, launch, and post-launch operations for assigned game portfolios.
• Supervise service management processes, including incident, problem, and change management, to maintain operational excellence.
• Track and resolve issues affecting service quality and escalate as needed.
• Act as a liaison with production teams to ensure expectations are met and support remains consistent throughout game lifecycles.

Financial & Strategic Oversight

• Monitor and manage the budget for IT infrastructure, services, and software.
• Conduct regular budget reviews and updates and present findings to leadership and partners.
• Make recommendations to optimize cost-efficiency and strategic value.

Experience

• Previous experience working with game production team on IT( Development / Infrastructure) side is preferable
• First-experience in team leadership and project coordination is a must, ideally within Agile or DevOps environments.

Skills and Attributes :

• Ability to coach, communicate and collaborate with international teams and stakeholders.
• High adaptability and ability to work in a fast-changing environment
• Solid organizational and prioritization abilities.
• Pragmatic problem-solving approach.
• Customer-oriented mindset and team spirit.

Knowledge & Tools :

• Agile, DevOps, and/or ITIL (incident/change/problem management) methodologies, preferable.
• Advanced Excel skills (pivot tables, advanced formulas).
• Fluent in French and English (spoken and written).

Ubisoft's perks  

💰 Profit Sharing, Yearly Company Saving Plan. 25 paid time off + 12 additional paid days off. 

🎁 50% of your Navigo pass is paid by the company, lunch vouchers (9€/day), healthcare for you and your family, and lots of Ubisoft additional perks.  

👶 Maternity leaves of 20 weeks, paternity/co-parental leaves of 7 weeks.  

📍 Our brand-new office is located in Saint Mandé, (Metro line 1, Saint Mandé station). Gym available in the building.  

Recruitment process 

• [45 min; remote] – First conversation with a Talent Acquisition Specialist

• [60 min; remote] – Interview with Manager

• [60 min; remote] – Interview with key stakeholder 

Skills and competencies show up in different forms and can be based on different experiences, which is why we strongly encourage you to apply even though you may not have all the requirements listed above. 

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability, or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our gamers’ community. 

Check out this guide to help you with your application, and learn about our actions to encourage more diversity and inclusion.