Welcome to our space dedicated to data protection
Your privacy is a top priority for Ubisoft
Here, we outline our commitments to safeguarding your personal data and provide essential details to help you understand how it is processed. We believe that transparency and respect for your privacy are crucial for building a trusting relationship with you and delivering the best gaming experience.
Personal data definition
Personal data is any information that relates to you, either directly or indirectly. For example, your name, email address, or even game data.
Your data in the Ubisoft universe
When you use Ubisoft services, visit our websites, or play our games, your personal information may be used in the following ways.
When using our online services
During account creation: we collect personal data when you register to use our services such as your name, email address, and date of birth.
When browsing and purchasing: we collect data when you browse our websites or purchase games from our online store.
In-Game
Data generated while you play, such as your scores, game preferences, and interactions with other players.
With our partners
We may share data with trusted partners to help maintain a safe and fair environment. This includes preventing fraud, toxicity and cheating. We may also share information with thirdparties for advertising, analytics, A/B testing, or age verification. We ensure our partners adhere to strict privacy and security standards.
Roles & Responsibilities
Players
The players and creators who access our services and play our games.
Your personal data is safeguarded through robust measures designed to ensure its security and confidentiality.
We prioritize reinforced data protection for young players by offering specific family settings and providing parents or guardians with essential tools and resources to ensure their safety.
Ubisoft
At Ubisoft and we create authentic and memorable experiences for players through our games, applications, websites and online services.
Ubisoft collects and processes your personal data and ensures its security within our services.
Partners
We collaborate with partners in the context of:
Purchases: to process your transactions securely.
Fight against fraud or cheating: to detect and prevent fraudulent activities, and maintain a safe and fair gaming environment.
Advertising: to offer you personalized content and advertising with your consent.
A/B Testing: to test our interfaces and improve your experience.
Age verification: to protect minors in our services.
Your data usage
Account Creation
We collect and process information necessary to create and manage your account. This includes verifying your identity and managing your preferences.
Create a username that does not reveal your real identity.
Communications
We send you marketing and informational communications. You can manage your preferences to receive updates on game news, special offers, and other relevant information at any moment in the Privacy Center.
Player Safety
We take measures to ensure your safety, including moderation and protection against behavior contrary to our Code of Conduct and Terms of Use. We monitor suspicious activities and intervene quickly to protect our community.
Gaming experience
Your experience is unique. We tailor certain content and recommendations to your preferences using your data to offer you a more fluid, engaging and personalized gaming experience.
Social Features
We manage social features, such as player interactions and social sharing. These features allow you to connect with other players and share your gaming experiences in a safe and fair environment.
Game Improvement
We use your data to detect and fix bugs, as well as to improve our games. Your feedback and game data help us make our experiences even better.
Control your data
You have the right to control your personal data and we are fully empowering you to exercise these rights with transparency and efficiency.
Access your data
Request and download the personal data associated with your account at any time.
Rectify or delete your data
Update your information or close your account to delete associated data.
Manage your choices
Manage your preferences, including personal data sharing, communications, and social preferences.
Request our help
You can contact us at any time for assistance about your personal data and your rights.
Resources
Privacy center
The Privacy center is your dedicated space where you can, at any time, directly control your data, manage your privacy preferences and settings and exercise your rights.
Update your data and review your settings regularly.
Security
Our security systems are regularly updated to protect your personal data against unauthorized access, loss, and disclosure. Visit the security section of your account to access all your settings.
Use a strong password and activate 2FA to protect your account.
Young players’ protection
We have designed specific accounts, with enhanced protections, to enable young players to enjoy our services in an age-appropriate environment. We also provide parents or legal guardians with tools and resources to protect their children. Learn more on Ubisoft Help, and read our Privacy Policy for young players.
If you are a young player, discuss your gaming activities and experience with your parents on a regular basis.
Player safety
We aim to create a safe gaming space where everyone feels respected. Treat others with kindness, and follow our Codes of Conduct which sets the rules for fair play. To support this, we use data such as username or user generated content to prevent issues like cheating, fraud, and toxic behavior. For further details, please consult our Terms of Use.
Only add as “friends” people you know, and don't communicate and share your data with strangers.