Hello Agent,

The Division Resurgence is coming to iOS and Android on March 31st!
Make sure to pre-register the game now and be the first to log into the game when it launches. Our aim is to have the game up and running in Asia and Oceania starting at 9AM CET to make sure all systems are ready, then to open up to the rest of the world at 1PM CET.
To celebrate the launch of the game and help you in your quest to find the best loot possible, here are all the rewards you could be eligible to unlock!

FIREFIGHTER SET

We are delighted to report that we have achieved our pre-registrations objective and as such are sending out the rewards to all players who connect to Resurgence within the launch week!

TWITCH DROPS

If you enjoy watching your favorite games being plaid on Twitch, we have some rewards for you there also! Simply enjoy your content live and unlock some cool reward every half-hour!
Who will you be binging Resurgence with?

ADDITIONAL REWARDS

Some rewards are already under lock and key and only a select number of agents will be able to brag about them!
If you were among the lucky few to have followed a partner live stream during the testing period, you may have unlocked an exclusive Resurgence Military Backpack.

If you took part in one of the previous play-tests, you may have unlocked the JTF apparel set by completing the dedicated missions.

QUESTIONS AND ANSWERS

I started playing on a guest account, what happens when I log into Ubisoft Connect?
If you have not played using your Ubisoft Connect account yet, your progress will be directly linked to your account, and you can continue enjoying Resurgence as you were.
If your account has already been used in Resurgence, then the progress on your guest account will be lost. In the case that you decide to keep the progress on your guest account despite having already used your Ubisoft Connect account on Resurgence, make sure to log into a brand-new Ubisoft Connect account directly from your guest account.

Is my progress shared across platforms? What about in-app purchases?
If you are using the same Ubisoft Connect account across platforms, your progress and in-app purchases will be saved and shared. This means you can seamlessly go from playing on any device without any loss of progress.

Can I play with friends on other platforms?
As long as you are in the same server as your friends, you can play with them from any platform. The Division Resurgence is fully cross-platform.

Can I change servers once I’ve started playing?
While you can switch servers at any time, your characters and character progression will be linked to the original server they are located on. Similarly, purchases made on any specific server are linked to the server on which the purchase was made.

Can I transfer loot, equipment, skins or currency from one character to another?
Any loot, equipment, skins or currency unlocked on a specific character are linked to that character and cannot be transferred to another.

How do I claim rewards on a specific character?
When claiming rewards out of the game (through a redeem code or other), these rewards will automatically be added to the first character you log into next.
Please exercise caution when claiming these rewards as it is not possible to transfer them to another character once claimed.

Will the progression in the previous tests carry onto the launch?
No, any progression made in previous tests is reset for the launch to keep the playing field equal for all.
How much storage space do I need on my device?
You will need around 10,5GB of space for the game, so we recommend a total of 17GB available space on your device.

How do I link my Twitch account with my Ubisoft account?
To link your Twitch and Ubisoft accounts:

• From the Ubisoft Drops website, select ''Get Started''.
• Choose ''Login with Twitch''.
• From the pop-up window, log in to your Twitch account.
• Then log in to your Ubisoft account.
  Your accounts will be linked once you successfully log in, and you will be able to receive Twitch Drops for Ubisoft games.

You can unlink your Twitch and Ubisoft accounts through the Ubisoft Account information page in the Linked accounts section.

How can I claim the cross-rewards from playing The Division 2?
To claim your reward Division Resurgence from playing Division 2, first make sure you are connected to the same Ubisoft Connect account as the one you use to play Division 2.
Then, to claim your rewards in-game, head to the "Events" Tab and then to the "Claim your rewards" tab. Once claimed, you will receive an in-game mail notifying you that the rewards have been delivered to your stash. Then just head to your stash to retrieve them in your inventory!
Please note that once the rewards are claimed, they will be linked to the ingame character you were playing when you claimed them.

Where can I find the full device compatibility list?
You can find the full list of compatible devices on our Customer Support website here.

How can I report a bug I have found in-game?
In the unlikely event that you stumble into a bug, please make sure to reach out to our customer support team through the contact button in-game. This helps us gather all the necessary information about the issue you have encountered as well as precious information about your device which will enable us to better track down, identify and fix the issue.