UPDATE [1200 PM EST March 31, 2022]: This issue has now been resolved. Thank you again for your patience. If you continue to experience an issue please contact our support team at support.ubi.com.  

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UPDATE [12:40 PM EST March 30, 2022]: ​​We are currently still investigating Challenges not tracking. Thank you for your continued patience and understanding as our teams continue to investigate.

Hello everyone. We're aware of issues related to Ubisoft Connect Challenges and In Game Challenges not tracking and are looking to have them back up as soon as possible. We apologize for any inconvenience caused and appreciate your patience. Please be sure to check this thread for future updates. Thanks.

Hello everyone! I am very sorry to hear that your challenge is not progressing. I have gone ahead and moved this post to Rainbow Six Siege as the video is from Siege and not Extraction!

However, please let me know the platform you are all on or confirm if you are all on PC. Our teams are investigating similar reports and I'd be glad to add your information to the investigation!

If you are having challenge issues with Extraction please start a new thread and I'd be happy to take a look further there as well.

Hello, @Serhattsenn! Thank you for your suggestion to have a Turkish language pack added to our games. I have gone ahead and moved this post to general discussions for the proper teams to have better visibility of this request.

@johannesthe5th Thanks for your question! At this time there are no workarounds we can provide. However your continued patience is greatly appreciated.


@xXAsxsaxssxinXx, @SpokieKid Hello! My apologies that you are encountering this issue as well. As soon as there are further updates from the team we will be sure to post them here! I sincerely appreciate your continued patience on this issue.

Hi there, @Kensei_D @zyber73 and @alexaetm! I am sorry to hear that you are encountering this as well. Our team is internally investigating this issue and are working towards a solution! I have also gone ahead and merged this thread into the large thread about the same issue to be able to have all players in one location. Thanks!

Hello, @Agent_Ares! Our teams are aware of this issue and are investigating, I have gone ahead and added your information to the investigation.

Also, @N3mB0t thanks for sharing the workaround you found about this in the meantime!

Thank you for the screenshots and the information everyone! I have forwarded this information to be investigated and have merged this thread along with the other thread that players have reported this with. I appreciate all of the information you have all provided!

@Kormac67 Hi there! Thank you for more reports of this. I have gone ahead and forwarded this to our teams to add to the investigation!

@azullFR Thank you for adding the discussions thread that may be related to this.

Hello everyone! I have gone ahead and forwarded this information to be investigated by our team. I apologize for the frustrations this has caused everyone, however as soon as I have an update I will let you all know here!

Hello, @Metallo75, @orldan, @XBL_Laberbacke, @TheNorfolkian, @DixieDynamite, @KingBeard, @kart_zsa, @azullFR, @EQ-Geckoface, and @pesto! Thank you all for updating this thread letting us know that Reda is only showing one contract at this time. Our teams are currently conducting an internal investigation and my apologies that I do not have any updates to provide. However, I have gone ahead and added everyone's information to the investigation. I understand the frustration this has caused, however I truly appreciate everyone's patience. Once we have more information to share from the team we will update this thread with more news!

@archseraphim122 Thanks for giving that a try! I am sorry it did not help. Please create a support ticket with our team here with your Msinfo and Dxdiag files. The team would be happy to take a closer look for you!

Hello everyone! I am sorry to hear about the continued issues with the Finding Fritjof quest. Tyra not getting into the boat should have been resolved with the newest patch. As for Tyra not moving after leaving the foundry that is still being investigated! I do apologize for all frustrations this has caused.

@dixiedynamite Hey there! We are sorry to hear that you are having troubles with linking your Amazon Prime account. Since this is an account related issue I recommend creating a support ticket with our team here. They'd be happy to further investigate this with you!

@hidden1ne Hi there! Thanks for reaching out. I do not have any new updates to provide, my sincerest apologies for this. I do see that we have asked for an update on the investigation! As soon as we have more information to share we will post it here.

@violentmrtino Thank you for the video! Just to check, do you have any previous saves you can load to enter back into the area to see if the bug remains?

Hello, everyone! My apologies that you are all encountering being unable to open the cell door with the key. This has been reported to our team and they are currently investigating! I appreciate everyone's patience during the investigation.

@cole_2018 Thanks for the question! To share a video here you can take the video and then upload the clip to YouTube as an unlisted video or Google Drive and then share the link here!

@borgatb Hey there! I am sorry to hear that you are having crashing after drinking the potion in the Going Deeper quest. Thank you also for verifying your game files already. With this, please also try to run Ubisoft Connect as an administrator and give this PC technical troubleshooting guide a try.

Afterwards, if the issue still remains, please take a video of the crashing and upload the clip to YouTube as an unlisted video and share the link with me here or on Google Drive. Thank you!

@ezi01499 Thank you for that information! I also apologize the guide did not help. Please try to uninstall and reinstall the DLC and let me know if that helps! You can do this by clicking on OPTIONS on a game and select "Manage Game Content".

@d4rk-dr4g0n Thank you for giving that a try! I am sorry that you were unable to claim the pack on PC as well. Since you have a support ticket open already I recommend waiting for further updates there for next steps to help!