Hello everyone! Thank you so incredibly much for all of your imagery, documentation, and case numbers. I have shared them all in entirety to the investigating team. If any of you have cases open where an additional piece of information has been requested of you, please submit that there as soon as you're able. We want you all to be able to enjoy the game as you should, so we are working hard on determining the cause, so that we can provide a workable solution. Thanks for your patience. It means a lot!

Maintaining a safe and inclusive environment for all players in our ecosystem is a core principle for Ubisoft.

As we continue to innovate and improve our services, we will be taking this opportunity to perform necessary updates on our avatar upload and reporting system.

Starting June 6 and during this rework, new custom avatar uploads will be disabled for all new & existing accounts.

You will of course still be able to select an avatar from the Ubisoft gallery, proposing a large variety of avatars from our brands.

If you already use a custom avatar, you will not be impacted by this change and will be able to continue to use it within our ecosystem. Please note that you won’t be able to change it to another customized one nor retrieve it if you change it from our gallery selection.

We apologize for the inconvenience and will be looking forward to continuing to improve our ecosystem to provide a safer experience to all.

Thank you for your understanding.

@Zarael1721
@Kormac67
Thank you both for your feedback. I have sent a message over to the team in charge of those threads.

@peterlaub
@T1GFX
Thanks for your case numbers!

@Slevexz I'm sorry that I do not have more information to impart. When we have an update, we will be able to provide one.

UPDATE: This issue has now been resolved. Thank you again for your patience. If you continue to experience an issue please contact our support team at support.ubi.com.

---

UPDATE [1:08 PM ET]: ​​We are still investigating this connectivity issue for our games on Xbox 360. Thank you for your patience and understanding.

---

Hello everyone. We're aware of an issue currently affecting connectivity for our games on Xbox 360 and are working towards resolving this. We apologize for any inconvenience caused and appreciate your patience. Please be sure to check this thread for future updates. Thanks.

Hello everyone! I apologize for the confusion, or frustration experienced over your Bayek outfits not showing as available! The Assassin's Creed team is currently investigating this issue, but we do have a workaround in place that may help! Please try disconnecting and connecting to internet while in game as this could help the content unlock/populate in-game. Additionally, should the workaround not show any difference, please check for the items directly in game, despite them appearing as unlocked in Ubisoft Connect.

Hey all! I'm sorry for the delay and that you've been unable to upgrade Ravensthorpe! I understand that you've completed all the raids and pledges. The team is currently investigating this issue. I just need to double check if you've completed the story arcs as well? Thanks!

Hey Wolviey5! I'm sorry to hear you keep running into the issues with mfreadwrite.dll and mfplat.dll files showing as missing. To resolve this issue, please go into your PC's Settings -> Apps -> Optional Features -> and install "Media Feature Pack".

For player who use Windows 10 N operating systems, these files are not automatically included. Within the feature pack is the mfplat.dll and mfreadwrite.dll files required for booting the game. Let me know if you have any other questions!

Hi ambermoonchild! I appreciate this feedback, and I'd be glad to pass it along to the team to consider! I agree that the stories are very amusing, and it would be more seamless that the dialogue continues when passing raid-able locations. Should this be implemented in the game in the future, we will post about it in patch notes! Thank you again.

Hello everyone! I do apologize for the delay, and that you all have been unable to open the chest due to where it's getting stuck. This issue has been reported to the team, and they are looking into it. Please let me know if any of you are not on PC as well. Thank you so much for your help and patience!

@onefastlife Yes, I've noticed the other threads. Getting these threads merged together so we have a more concise line of thought. Thanks for your help.

Hey folks, this issue has been resolved. Please check your weapon inventories for the previously missing White Lotus sniper rifle. If you're still not seeing it, let us know!

UPDATE: This issue has now been resolved. Thank you again for your patience. If you continue to experience an issue please contact our support team at support.ubi.com.

---

UPDATE [1:08 PM ET]: ​​We are still investigating this connectivity issue for our games on Xbox 360. Thank you for your patience and understanding.

---

Hello everyone. We're aware of an issue currently affecting connectivity for our games on Xbox 360 and are working towards resolving this. We apologize for any inconvenience caused and appreciate your patience. Please be sure to check this thread for future updates. Thanks.

UPDATE: This issue has now been resolved. Thank you again for your patience. If you continue to experience an issue please contact our support team at support.ubi.com.  
----

Hello everyone. We're aware of an issue currently affecting connectivity in multiple games on PS4 and are working towards resolving this. We apologize for any inconvenience caused and appreciate your patience. Please be sure to check this thread for future updates. Thanks. 

@CaptSniper4team Sure thing! I'm glad to hear it's now resolved!

UPDATE: This issue has now been resolved. Thank you again for your patience. If you continue to experience an issue please contact our support team at support.ubi.com.  

~~~~~~~

Hello everyone. We're aware of an issue currently affecting connectivity in Roller Champions on on Xbox One and Xbox Series X|S and are working towards resolving this. We apologize for any inconvenience caused and appreciate your patience. Please be sure to check this thread for future updates. Thanks. 

Maintaining a safe and inclusive environment for all players in our ecosystem is a core principle for Ubisoft.

As we continue to innovate and improve our services, we will be taking this opportunity to perform necessary updates on our avatar upload and reporting system.

Starting June 6 and during this rework, new custom avatar uploads will be disabled for all new & existing accounts.

You will of course still be able to select an avatar from the Ubisoft gallery, proposing a large variety of avatars from our brands.

If you already use a custom avatar, you will not be impacted by this change and will be able to continue to use it within our ecosystem. Please note that you won’t be able to change it to another customized one nor retrieve it if you change it from our gallery selection.

We apologize for the inconvenience and will be looking forward to continuing to improve our ecosystem to provide a safer experience to all.

Thank you for your understanding.

This thread is designed to provide you with all of the information you'll need about your query, and to inform you whether it is possible to resolve it without our help.

If you are unable to find the answer you're looking for, or if you need further help from us, don't hesitate to create a new thread in our forum for your issue.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

ACCOUNT CREATION

Can we assist on the forums?
We can provide limited assistance and guidance via the forums with regard to account creation. If looking to create a Ubisoft Account, you can do so from our account management website. Please refer to the support articles linked below for more information about the creation processes for both standard and young player accounts, and don't hesitate to reach out to us in a support case, via Live Chat, or in a private message to our Facebook or Twitter: (https://www.twitter.com/UbisoftSupport) accounts if having any issues:

Creating a Ubisoft Account
Creating a Young Player Account
Verifying your Ubisoft Account


UPDATING YOUR ACCOUNT INFORMATION

Can we assist on the forums?
No, we cannot assist with updating your account information via the forums.
Many details can be updated without our help over on our account management website, but for those details that do require us to update them on your behalf - such as your country of residence and date of birth - you should reach out to us in a support case, via Live Chat, or in a private message to our Facebook or Twitter: (https://www.twitter.com/UbisoftSupport) accounts for further assistance. Check out the support articles linked below for more information:

Changing the username on your Ubisoft Account
Understanding legacy usernames
Changing the email on your Ubisoft Account
Changing the password on your Ubisoft Account
Changing young player account details

Changing the avatar on your Ubisoft Account
Sanctioning Ubisoft Connect avatars
Changing the first or last name on your Ubisoft Account
Changing the gender on your Ubisoft Account
Changing the date of birth on your Ubisoft Account

Change the country of a Ubisoft Account
Change the language of a Ubisoft Account
Changing saved shipping information



TWO-STEP VERIFICATION (2SV)

Can we assist on the forums?
We can provide limited assistance and guidance via the forums with regard to two-factor authentication (2FA). We can advise with regard to how it can be enabled, and through what means - but cannot assist with removing it from your account, investigating potentially fraudulent activations, or changing your recovery phone number. If you'd like to set up, manage, or remove 2FA, you can do so on our account management website. If you have lost access to your recovery codes, or need further help with regard to 2FA on your account, please refer to the support articles below and contact us privately in a support case, via Live Chat, or in a private message to our Facebook or Twitter: (https://www.twitter.com/UbisoftSupport) accounts:

Securing your account with 2-step verification (mobile app)
Securing your account with 2-step verification (email)
Transferring 2-step verification to a new mobile device
Changing your 2-step verification method
Information about 2-step verification recovery codes
Disabling 2-step verification on your Ubisoft Account

Managing your trusted devices
Recovering your account via text message
Ensuring optimal Ubisoft Account security
Rank lock in Rainbow Six Siege


MANAGING LINKED FIRST-PARTY AND THIRD-PARTY ACCOUNTS

Can we assist on the forums?
No, we cannot assist with the linking or unlinking of external accounts via the Ubisoft Forums. If you would like to manage the accounts you have linked to your Ubisoft Account, you can do so on our account management website in the "linked accounts" section of the "account information" page. Please be advised that, because of the introduction of cross-play and cross-progression, it is no longer possible to fully unlink first-party accounts (ie. PlayStation Network, Xbox Live, Nintendo, and Google Stadia) and link others; only the same accounts can be used in conjunction with your Ubisoft Account going forward. For more information, you can refer to the support articles below:

Cross-Play and Cross-Progression Features in Ubisoft Games

Linking your Steam and Ubisoft Accounts
Linking your Epic Games and Ubisoft Accounts

Linking Xbox and Game Pass to your Ubisoft Account

Linking your Nintendo Switch and Ubisoft Accounts
Linking your Stadia and Ubisoft Accounts
Unlinking other platforms from Ubisoft

Linking your Twitch and Ubisoft Accounts
Unlinking your Twitch and Ubisoft Accounts


OTHER ACCOUNT ISSUES & QUERIES

Can we assist on the forums?
We can provide limited assistance and guidance via the forums with regard to other account issues, including temporary and permanent account locks, game transfers, account merges and more. In the majority of instances you will need to contact us in a support case, via Live Chat, or in a private message to our Facebook or Twitter: (https://www.twitter.com/UbisoftSupport) accounts for help with these issues, so please don't hesitate to reach out and also refer to the support articles below for more information:

Cannot log in to your Ubisoft Account
Recovering access to your Ubisoft Account
Ubisoft Account login issues on mobile devices

Successful logins from unrecognized locations on your account
Suspicious activity email notifications
Reset password request received from Ubisoft
Recognising legitimate Ubisoft communication

Temporary Account Suspension
Temporary lock on my Ubisoft Account
Permanent Lock on my Ubisoft Account

Merging Accounts
Transferring games between accounts or platforms


ACCOUNT CLOSURE & PERSONAL DATA REQUESTS

Can we assist on the forums?
No, we cannot assist with closing your account or providing access to your private account data on the forums, though we can advise you where to do both! You can close your account by visiting the account management website, visiting the "account information" page, and scrolling to the "Close your Ubisoft account" section at the bottom. Please read through the provided information carefully before consenting to start the 30-day deletion countdown. From the account management website, you can also request copies of the data associated with your account by visiting the "privacy and communication" page and selecting "request a copy" under "download your information". If you do not receive the email with your data within 24 hours, or if you would like our help with managing, rectifying, transferring or deleting the data we hold, please reach out to us in a support case, via Live Chat, or in a private message to our Facebook or Twitter: (https://www.twitter.com/UbisoftSupport) accounts. For more information, please refer to our below support articles:

Closing your Ubisoft Account

Reviewing the data that Ubisoft holds about me
Ubisoft Privacy Policy
Facebook Privacy Notice
Twitter Privacy Notice

Hello Ghosts,

Below you will find some tips and tricks to help your experience in Bolivia go as smoothly as possible.

Recommended Specs

Please ensure you are meeting the minimum specs for the best experience.

Recommended system setup has been tested on 1920*1080 resolution and High preset.

MINIMUM
- OS: Windows 7 SP1, Windows 8.1, Windows 10 (64-bit versions only)
- PROCESSOR: Intel Core i5-2400S @ 2.5 GHz or AMD FX-4320 @ 4 GHz or equivalent
- VIDEO CARD: NVIDIA GeForce GTX660/GTX750Ti/GTX 950 /GTX1050 or AMD HD7870/R9 270X/R9 370X/RX 460 (2GB VRAM with Shader Model 5.0 or better)VRAM or more – See supported List */**
- SYSTEM RAM: 6GB
Resolution: 720p
Video Preset: Low

RECOMMENDED
- OS: Windows 7 SP1, Windows 8.1, Windows 10 (64-bit versions only)
- PROCESSOR: Intel Core i7- 3770 @ 3.5 GHz or AMD FX-8350 @ 4 GHz
- VIDEO CARD: NVIDIA GeForce GTX970/GTX 1060 or AMD R9 290X /R9 390/RX480 (4GB VRAM with Shader Model 5.0 or better) – See supported List */**
- SYSTEM RAM: 8GB
Resolution: 1080p
Video Preset: High

*Supported NVIDIA cards at time of release

• GeForce GTX600 series: (minimum) GeForce GTX660 or better | (recommended) N/A
• GeForce GTX700 series: (minimum) GeForce GTX750Ti or better | (recommended) N/A
• GeForce GTX900 series: (minimum) GeForce GTX950 or better | (recommended) GeForce GTX970 or better
• GeForce GTX10-Series: (minimum) any GeForce GTX10 card | (recommended) GeForce GTX1060 or better

**Supported AMD cards at time of release

• Radeon HD7000 series: (minimum) Radeon HD7870 or better | (recommended) none
• Radeon 200 series: (minimum) Radeon R9 270x or better | (recommended) Radeon R9 290X or better
• Radeon 300/Fury X series: (minimum) Radeon R9 370X or better | (recommended) Radeon R9 390 or better
• Radeon 400 series: (minimum) Radeon RX460 or better | (recommended) Radeon RX480 or better

Gamepad Support

• Microsoft Xbox 360
• Microsoft Xbox One (Original/Elite)
• PlayStation 4 (Original/Pro)
• Steam controller

Other controllers may work; however, they are not officially supported. They may require third-party software to work. Please contact the controller manufacturer for assistance. Examples include:
• Any third-party Xbox-compatible controller
• Logitech Chillstream
• OUYA controller

PC Version Recommendations

Please see below information regarding a selection of PC features available in the game that could greatly affect your game experience.

a) Video Settings

Window Mode: Depending on hardware and operating system used, you might obtain better framerate by opting to play in exclusive full screen. This option generally provides best framerate as it forces Windows to unload most resources for any other apps outside the game (foreground app). In Borderless and Window mode, the OS will be forced to keep other apps loaded even if not at the same priority level, which can lead to stuttering.

Resolution Scaling: This feature dynamically adjusts the internal resolution (much like DSR/VSR do in drivers, but without having to restart the game), resulting in fewer pixels being rendered on-screen. A 1.00 resolution scale @ 900p is roughly 1.44 million pixels; the next 16:9 resolution is 1080p which at 1.00 scaling means 2.07 million pixels. Resolution Scaling allows you to get something in between: a 0.80 resolution scale @ 1080p means 1.65 million pixels, sitting almost halfway between standard 1080p and 900p. On some configurations, this can mean a great gain in performance for a moderate visual impact.

Framerate Limit: If you decide to turn V-Sync off and reduce the stuttering caused by integer fraction refresh rate values (30 FPS / 60 FPS / 20 FPS / 30 FPS, etc.) capping your framerate, be sure to also activate Framerate Limit. V-Sync OFF and Framerate Limit of 60 on a 60Hz monitor basically acts like an Adaptive V-Sync function, preventing tearing caused by 60+ FPS situations and removing the stuttering at less than 60 FPS. It can prove to be very useful to limit the framerate for other reasons as well so just keep that in mind.

Sharpening: Depending on your chosen Antialiasing option, you can offset the blurry image results by increasing Sharpening. You can also obtain an interesting visual result by lowering Sharpening and disabling AA. This is a matter of personal preference, but can prove to be useful in terms of performance gain.

b) Graphics Menu

Antialiasing: Two antialiasing options are available in Tom Clancy’s Ghost Recon Wildlands: Temporal Antialiasing and FXAA implementation. Both are extremely lightweight in terms of required computing power, so choose whichever generates the best visuals for you. Notice that TAA is not to be confused with TXAA which is a temporal implementation done by NVIDIA.

Ambient Occlusion: On most recent rigs, the difference in performance between Off and SSBC/HBAO+ should be minimal. On lower spec machines, it might prove taxing as it is one of the real-time computing functions that comes with the game.

Draw Distance and Level of Detail: Two options that will affect your overall performance are DD and LoD, which should be tweaked based on your user preference. Maxing them out will cause the game to render very far and in very high detail, which can be taxing on performance. The open world nature of the game is designed to be dynamic to your gameplay, and therefore the effect of these options heavily influences performance. Please adjust these settings according to your desired experience.

Texture Quality: As textures are mostly precomputed resources, this option should not greatly affect performances (unless your VRAM amount is maxed out already for other reasons). Do keep in mind that in Borderless and Window modes, VRAM also gets filled with other non-game related background information, which might lead to mild stuttering. In this case, try switching to Exclusive Fullscreen and/or lowering this setting in order to accommodate everything into your video memory. The shared memory system of Windows can also cause slowdowns at times, as it allocates a part of your system RAM to video processing, when the application requires more VRAM that is available. Be sure to experiment with the presets for the best results.

Anisotropic Filtering: For the most part, this setting does not affect performance greatly. Values of 16, however, can at times (depending on camera position) prove to be demanding.

Shadow Quality and Long-Range Shadows: These two features are two of the most important graphical options affecting performance because of the complexity of the scenes and the real-time computing the world requires. Be mindful to balance them for both the optimal visual and performance experience desired. Lowering them for moderate visual impact will increase performance.

Vegetation Quality: The lush vegetation found in certain areas of Bolivia can have an impact on performance due to the amount of visible geometry. Make sure to lower this if you encounter situations where moving through areas of high vegetation induces a small degree of lag.

Godrays: This is a very demanding option that can provide higher visual fidelity but with very limited gameplay impact. You can disable it to see a slight framerate gain. Note: the enhanced version of these godrays performs a more accurate calculation on global illumination and can lower performance, depending on scene complexity.

c) General Tips

- Please make sure that your system is up to date. We highly recommend that you always get the latest updates.
- Avoid using Alt-Tab when playing the game, especially while using Fullscreen mode.
- Reduce the number of background applications running along with the game to a minimum.

@sestrel Hey there! Sorry to hear that your wingsuit isn't working. Can you please let me know if this is occurring during free roam of jumping off cliffs, or when utilizing Air Drop? Also, could you take a brief video for us to see? Thank you!

@thedeadbrother Hey there, thanks for sharing this video and I'm sorry that you haven't been able to play the game due to these crashes. Can you let me know if you changed any settings in options before you started experiencing these crashes, example: running in bordered versus fullscreen? Or have you made any updates to your computer?