Hey Meatball-83! I hope you are having a good day! Thanks for your feedback and suggestion to add one handed swords to Assassin's Creed Valhalla, in addition to either chainmail or scale armor! I have forwarded this up to the Development team for review. If you have any other suggestions, or more to add, please let me know!

Hello everyone! I hope you all are having a good day, and I am sorry for any trouble caused by this bug with Bjorn. The Game team is gathering information on this issue, and is working to resolve it. Thank you all for your patience in the meantime!

Greetings everyone and I am sorry to see that you have not been able to complete this quest due to the key missing. This issue has been reported up to the Game team and they are currently working on a fix. However, I sincerely apologize for any trouble that this may be causing in the meantime.

Hey there everyone! Thank you for reaching out about this issue, and I am sorry that you all have been stuck on this quest! I viewed your video, Ranger_Two14. Thank you for gathering that! I've reported this and provided the video up to the Game team. Would you all also, please try our guide here, which includes restoring your licenses. >> https://ubi.li/nbGmm << This can sometimes resolve in-game issues. However, if this continues afterwards, please let me know so I can update the Game team.

Hi again every body, and I'm sorry for my late reply in getting back to you all. This issue should be addressed in a future update! I do not have a specific date for this update and apologize as I do understand you all have been waiting patiently during these times. However, please keep an eye out and thank you all for providing us with all of the information necessary to investigate.

Hello! I appreciate all of the workarounds and videos provided! The Game team is aware and currently working to resolve this, however I have added this information to be included with the investigation. If anyone has any more that they would like to add, please let me know! In the meantime, I sincerely apologize for any trouble that this has caused in not being able to proceed, but thanks for your continued patience!

Hello again everyone! I first would like to apologize for my late reply back to you all, however thank you for your patience. The Game team was able to reproduce this issue and has been working to resolve it. I do not have a date at this time of when it will be fixed, but please know that it is being investigated!

Agony567, the link I've provided in my previous posts >> https://support.ubisoft.com/en-US << is our Support site where you can create a ticket and submit a refund request. I am so sorry for the time it is taking to resolve this, but can assure you that the Game team is actively looking into this.

Petteflet88, thanks for providing this here! If you were unable to submit your ticket, our guide here may assist. >> https://ubi.li/3Alb4

Piizzan, my apologies for not providing those instructions! To locate your save files, you should be able to search for this in File Explorer. >> C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher << Then, open the folder and here it should show your 'savegames' folder.

Marcusanthony25, as for an ETA on when this will be resolved, I currently do not have a set date or time.

I do understand the frustration caused in not being able to proceed in-game, and am again very sorry that this has occurred. However, I appreciate the continued patience while the Game team works to fix this.

Hey there! I am sorry that you both have not been able to proceed in the Walls and Shadows quest! A few others have reported this and the Game team is currently looking into it. I am very sorry for any inconvenience that this has caused in the meantime, but thank you for your patience!

Hey there everyone, my apologies for the delay and thank you all for your patience during these busier times. I do understand wanting to progress and am sorry for any trouble caused in the meantime. However, please know that the Game team has been working hard to fix this and this should be resolved in a future patch. Please keep an eye out for future updates and thank you again for all of your contributions on this matter.

@Cpt-KNT I appreciate you getting back to me with some more specific details! I'm sorry that these crashes are continuing and the team is currently looking into this issue. I've included your information in the investigation and if we need any other details from everyone I will be sure to return here.

Thanks sadriansen! I've forwarded your files over to the game team.

Also Gullsway, thank you for your details as well!

I appreciate everyone providing so much information and they are currently working towards a resolution. If we need any other details from you we will be sure to let you know! Thank you all for your patience racers!

Hey there, and thank you for reaching out to us about these crashes you have been seeing following the most recent update. This is something that we are looking into and I have recently posted questions to two other threads, both here and here. Please feel free to keep any eye on them for further updates and if you have not provided some information from my questions, you can answer those as well to further assist. Additionally, if there's anything else that you have to add regarding these crashes, please post to one of those threads so I can attempt to keep everything together.
Thanks so much!

Hello everyone, and thank you for keeping us updated that these crashes are persisting. I appreciate the information that you all have provided so far as to what causes the crashes to occur for you. If you have not already, please provide the following details.

• When do you experience a crash? Do you see more crashing when operating a certain vehicle or vehicle type?
• Do you see any error codes or messages prior to the game crashing? If you see an error code, would you be able to provide a screenshot?
• For those of you on PC, it would be extremely helpful to obtain your system files so that I can forward them to the game team. Please attach your DxDiag and MSinfo files to a support ticket and then return here to let me know when you have done so. Please note that if you have provided your system specs here that it is appreciated, and we would like to look further into this with the files I've mentioned.

Thanks everyone for your patience as we work to resolve these crashes!

Hey everyone, and thank you for contacting us regarding these crashes that you have been experiencing since the most recent update. I am sorry to see that it has affected so many of you and would like to forward your information to the game team so that they may investigate. If you have not already, please provide the following details:

• Where do you experience crashing? For example, does it only happen during races or are you seeing crashes when just driving or flying around in the open world as well?
• Do you see more crashing when operating a certain vehicle or certain vehicle type?
• Do you experience any error codes or messages prior to the game crashing? (Other than the "Oh no! Your game crashed." pop up from Ubisoft Connect)
• If you do see an error code, would you please take a screenshot and provide it here?
• Also, for those playing on PC I would like to gather your system files. Please create a support ticket and attach your MSinfo and DxDiag files.

Once you have submitted your support ticket with your system files, please return here to let me know and I'll be sure your information is sent up.

Thanks for your patience!

Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing system

• Account support live chat
• Create a support ticket

If you are creating a support ticket for an issue, please include information about the troubleshooting you have tried, and your MSinfo/DxDiag. Here is how to attach a file to a ticket.

Still need Assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found in the post below.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
An example of a good title: Ubisoft Service is currently unavailable error
An example of a bad title: HELP ME PLEASE

Also select the relevant tags that are available to identify which platform you are playing the game on and what it relates to.

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

• A short description of the issue. Please include any error codes here.
• When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
• Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
• Have you tried any troubleshooting?
• Your computer’s specifications. If you are not sure of your specifications, you can run a DxDiag report. After you have ran the DxDiag report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
  • Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
• Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
• If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.

Technical and General Troubleshooting

Checking your Ubisoft account to determine if your console accounts are linked

• Under Account information > Linked accounts

Troubleshooting technical issues in The Settlers: New Allies (PC)
Troubleshooting technical issues on PlayStation 4
Troubleshooting technical issues on PlayStation 5
Troubleshooting technical issues on Xbox One
Troubleshooting technical issues on Xbox Series X | S
Troubleshooting technical issues on Nintendo Switch
Upgrading games to next-gen versions

Connectivity Troubleshooting

Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game. Please try connecting to the game after completing each step to see if the issues have been resolved.

PC

• Reset network hardware.
• Switch to a wired connection.
• Check for software conflicts.
• Enable UPnP.
Please contact your ISP for additional information and help with enabling this feature.
• Forward ports used by the game.
Below are the ports you need for The Settlers: New Allies:
TCP: 443, 80, 5537
UDP: n/a
This step will also help you establish an Open NAT for your connection with the game.

*Please note that you may need to forward additional ports for Uplay services.
• Reset the Hosts file.
• Flush DNS.
• Check for external restrictions.

PlayStation 4 and PlayStation 5

Start by testing your network connection. If the test shows that your connection is limited, try the below steps in the order listed.
• Reset network hardware.
• Switch to a wired connection.
• Enable UPnP.
Please contact your ISP for additional information and help with enabling this feature.
• Forward ports used by the game.
Below are the ports you need for The Settlers: New Allies:
TCP: 443, 80, 5537
UDP: n/a
This step will also help you establish an Open NAT for your connection with the game.

*You may need to forward additional ports: (https://manuals.playstation.net/document/en/psvita/psn/firewall.html) for PlayStation Network services.
• Place the console in DMZ.
• Check for external restrictions.

Xbox One and Xbox Series X|S

Start by testing your network connection. If the test shows that your connection is limited, try the below steps in the order listed.
• Power cycle your console.
• Reset network hardware.
• Switch to a wired connection.
• Enable UPnP.
Please contact your ISP for additional information and help with enabling this feature.
• Forward ports used by the game.
Below are the ports you need for The Settlers: New Allies:
TCP: 443, 80, 5537
UDP: n/a
This step will also help you establish an Open NAT for your connection with the game.

*Please note that you may need to forward additional ports for Xbox Live services.
• Place the console in DMZ.
• Check for external restrictions.

Nintendo Switch

Start by testing your network connection. If the test shows that your connection is limited, try the below steps in the order listed.
• Power cycle your console.
• Reset network hardware.
• Enable UPnP.
Please contact your ISP for additional information and help with enabling this feature.
Set up DMZ
Check for external restrictions
• Forward ports used by the game.
Below are the ports you need for The Settlers: New Allies:
TCP: 443, 80, 5537
UDP: n/a
This step will also help you establish an Open NAT for your connection with the game.

Contents of editions

Below is an overview of the content included in each of the available game versions:

Standard Edition

The Settlers: New Allies (Base game)

Deluxe Edition

The Settlers: New Allies (Base game)
Deluxe Pack

• Royal Items Set
• Royal Title Set
• Selected Game Soundtrack
• The Art of Settlers Digital Artbook
• Three-Day Shard Booster

Explorer Pack

• Compass Emblem
• Explorer Title
• Pathfinder's Mark

Check with your retailer before purchasing, as content might vary depending on your region.

Additional Content and Cross-platform

Cross-platform content sharing in The Settlers: New Allies
Locating your in-game content for The Settlers: New Allies
Shards and Credits in The Settlers: New Allies