Hello everyone,

while we're happy to see so many of you enjoy "New World Rising" and the "Old Town" Pack, we're aware that some of you are currently facing issues with Anno 1800 not starting since the Game Update.

While we are investigating this problem further, the following solutions helped some of the affected players to resolve the problem:

• verifying the game files in Steam or Connect (depending on the platform you own the game on)
• fully restarting Steam and Ubisoft Connect
• installing the latest graphics drivers
• installing the latest windows updates
• removing all modifications and leftover mod files
• alternatively: updating the mod loader to the latest version
• executing the Anno 1800 .exe file as admin

Please keep an eye on this forum thread where we will post any updates on this issue.

We apologise for any inconvenience caused. Thank you for your patience.
The Anno Team

Hello everyone,

We are aware of a desync issue affecting multiplayer, which results in players getting disconnected from their match. Our teams are currently investigating it. 

Please keep an eye on this forum thread to stay updated.

Apologies for the inconvenience and thank you for your patience.

Hello everyone,

We have found a possible fix for the launch issue and are currently validating it. We'll have news on the exact patch date and time tomorrow.

-The Anno Team

Dear Envoys,
 
Thank you for your reports on the crash and desync issues over the last days. The team is currently looking into the desync issues and is working on fixing these. We'd also like to inform you about the first minor update. Here are the patch notes:
 
• Several Crash Fixes & Stability improvements
• Fix: Players using non-Gregorian calendars can now start the game
• Fix: A crash that occurred during the Match-End report
• Fix: A crash that occurred during the loading screen
• Temporary Change: DX 12 will temporarily not be available until next fix
• Fix: Some crashes that occurred after reconnecting to the game
• Fix: A crash that happened during building and road placement
 
We will perform a maintenance at 2:00 PM CET today to deploy the hotfix. The estimated downtime is 15 minutes. Once again, we'd like to thank you for your patience and apologise for the inconvenience. 
 
The Settlers Dev Team

Dear The Settlers Players,

We just wanted to clarify on various topics we are seeing on different platforms right now.

We're sharing with you the Closed Beta in its current status, while we work on polish and finish many details so it is ready for the big launch March 17, 2022. Some things might not yet work correctly (See Known Issue List*). The main purpose of the Closed Beta is to give us important insights into topics such as Balancing, AI and UI of the game, to be able to deliver the best possible game experience at release.

Please use the Closed Beta Forum* to provide us with Feedback and Bug Reports.

Thanks,
Your the Settlers Team

*You need access to the The Settlers Closed Beta

Hello Anno Community,

We are aware of the issues following Game Update 13 and our teams are actively investigating.

Thank you very much for your reports and the info provided, below a (non-exhaustive) list of several of the issues:

• The key prompt for turning the camera counter-clockwise is not working
• Lumberjacks and Orchards are taking significantly longer to plant trees or stop their planting process entirely due to lack of space
• Some special characters aren't available to name cities or trade routes
• Tourists move out after loading the savegame
• The Pearl Farm does not unlock as intended
• Island name, status and share button disappear occasionally after switching sessions
• The exchange value for grain in the Docklands is not calculated properly anymore

• The quest of the Fisherman in the "Eden Burning" scenario does not trigger correctly
• Quest rewards are deleted when the ship's slots are full in the "Eden Burning" scenario
• A random "tow debuff" is applied to the player's ship in the "Eden Burning" scenario

However, Game Update 13.1 will not be released this year anymore. We will have more details on our update plans in January.

We apologise for the inconvenience and thank you for your patience and understanding.

Hello everyone,

We are currently still exploring a potential fix for the issue, and are aiming to communicate more information soon.

Thank you for your patience.

-The Anno Team

Below you find a list of Known Issues players might encounter while playing The Settlers: New Allies. These are the most common issues, but the list does not include all bugs we’re currently working on. We will update the list regularly.  


Known Issues: 

• Players are sometimes unable to successfully finish the Widow’s Peak Hardcore mission if they defeat the bandit camp before unlocking the objective. 
• Rarely, party members might not be transitioned into a match lobby correctly.  
• Ubisoft Connect core challenges will only complete after mission complete.  
• Units currently are not patrolling in enemy territory. 
• Some maps are missing preview images in the Journal. 
• Reward icons for the Ruins and Trapper’s Point points of interest are missing on The Core Hardcore mission.  
• Values present in the Faction details page have missing descriptions. 
• Boosters in the in-game store currently incorrectly state that they boost relic shard income by 50%, when they boost shard income by 150%. 
• Some players are reporting crashes based on the DirectX version they are using. If you are experiencing frequent crashes try switching from DirectX 11 to DirectX 12 or vice versa. We are investigating the underlying issue as well.
• Players may encounter error code: CLOUDS-006017 while attempting to load into the game.
• The game is stuck in the background processes after closing it.
• Units get stuck/frozen in place and no action is possible except UI control.
• Rewards are missing after finishing a PvAI Skirmish match.
• Pop-up window gets stuck after completing the "Demolish Tower" mission in the Production Tutorial.
• Players may encounter error code FOREST-00008 in the main menu after launching the game.
• Players are unable to save their game while playing the campaign.
• In-game sound is missing.
• Players cannot access Hardcode Mode in Skirmish.
• Missing rewards after finishing a campaign mission.

Hello everyone,

We are making progress at working on and testing a potential fix for the issue. However, at the moment we cannot give you a timeline yet. As soon as we have more news, we will update this thread.

We appreciate your patience and apologies for the inconvenience.


-The Anno Team

We have just deployed a fix that should resolve the launch issue with Anno 1800 for most players.
Please verify the game files after the patch.

If you still encounter issues, please let us know and specify the platform you're playing on.

We made several backend changes that should have resolved this issue by now. If you are still experiencing issues please let us know. We apologize again for the inconvenience.

Hello everybody. We are investigating an issue that is causing players to be unable to use matchmaking for Skirmish. While the matchmaking is down players can still invite friends and play PVP as a workaround.  

We are working on a fix with high priority.

Thank you for your patience.

The Settlers Dev Team

We're currently performing an emergency maintenance (4:45 PM CET), following the reports we've received on multiplayer connectivity issues. The expected downtime is 30 minutes - we will update once completed.

Apologies for the inconvenience, and thank you for your patience.

UPDATE: The maintenance has now been completed.

UPDATE: The maintenance has been postponed. We will share the new timing as soon as possible.

Dear Envoys,
 
Thank you for your reports on the crash and desync issues over the last days. The team is currently looking into the desync issues and is working on fixing these. We'd also like to inform you about the first minor update. Here are the patch notes:
 
• Several Crash Fixes & Stability improvements
• Fix: Players using non-Gregorian calendars can now start the game
• Fix: A crash that occurred during the Match-End report
• Fix: A crash that occurred during the loading screen
• Temporary Change: DX 12 will temporarily not be available until next fix
• Fix: Some crashes that occurred after reconnecting to the game
• Fix: A crash that happened during building and road placement
 
We will perform a maintenance at 2:00 PM CET today to deploy the hotfix. The estimated downtime is 15 minutes. Once again, we'd like to thank you for your patience and apologise for the inconvenience. 
 
The Settlers Dev Team

The maintenance has now been completed.

Hello everyone,

We will be performing another maintenance today, at 4:00 PM CET. The estimated downtime is 15 minutes.

We will update you on the progress of the maintenance. Thank you for your patience!

The Settlers Dev team

Hello everyone,

We are aware of a desync issue affecting multiplayer, which results in players getting disconnected from their match. Our teams are currently investigating it. 

Please keep an eye on this forum thread to stay updated.

Apologies for the inconvenience and thank you for your patience.

Below you find a list of Known Issues players might encounter while playing The Settlers: New Allies. These are the most common issues, but the list does not include all bugs we’re currently working on. We will update the list regularly.  


Known Issues: 

• Players are sometimes unable to successfully finish the Widow’s Peak Hardcore mission if they defeat the bandit camp before unlocking the objective. 
• Rarely, party members might not be transitioned into a match lobby correctly.  
• Ubisoft Connect core challenges will only complete after mission complete.  
• Units currently are not patrolling in enemy territory. 
• Some maps are missing preview images in the Journal. 
• Reward icons for the Ruins and Trapper’s Point points of interest are missing on The Core Hardcore mission.  
• Values present in the Faction details page have missing descriptions. 
• Boosters in the in-game store currently incorrectly state that they boost relic shard income by 50%, when they boost shard income by 150%. 
• Some players are reporting crashes based on the DirectX version they are using. If you are experiencing frequent crashes try switching from DirectX 11 to DirectX 12 or vice versa. We are investigating the underlying issue as well.
• Players may encounter error code: CLOUDS-006017 while attempting to load into the game.
• The game is stuck in the background processes after closing it.
• Units get stuck/frozen in place and no action is possible except UI control.
• Rewards are missing after finishing a PvAI Skirmish match.
• Pop-up window gets stuck after completing the "Demolish Tower" mission in the Production Tutorial.
• Players may encounter error code FOREST-00008 in the main menu after launching the game.
• Players are unable to save their game while playing the campaign.
• In-game sound is missing.
• Players cannot access Hardcode Mode in Skirmish.
• Missing rewards after finishing a campaign mission.