Hello there!
We're working to resolve the issue that prevents players from accessing the Yule Festival and will be extending the event so that everyone has the opportunity to enjoy the winter festivities in Ravensthorpe. We plan to deliver this fix in early January due to the holidays. Thank you for your patience.

Hey all, thanks for sharing your reports. The team had been made aware of this issue, and were able to find a solution + implement a hotfix earlier this afternoon. You shouldn't be encountering this looping cutscene anymore.

Hey all! Thanks for reaching out about this. Our team is currently aware of this issue affecting 'In absence of Ealdorman'. They're currently investigating a solution. The team may need some more information to assist with this investigation. If you'd like to assist with this, you can use this FAQ to locate your save game files. After you have, please create a case with our dedicated support team, and upload your save game to this case!

Hey all! Thanks for reporting this. I'd like to know if the workaround offered by Buff_Pizza (thanks for sharing, by the way!) Helps with the completion of the mission for others? If so, we'd like to gather some more information - a clip of this issue occurring would be fantastic!

Hey again all. Things got a little off track, but we need to keep it in-line with our forum rules: (https://forums.ubisoft.com/showthread.php/2221957-Forum-Rules). I want to make it clear that while I suggest twitter, our teams also post new updates to the News & Announcement section of our forums at the same exact time as twitter and other channels. My apologies for not clarifying sooner on that! I'm going to be locking this thread for now. Feel free to reach out directly for any questions, if there's any left!

Hey all. This issue is still under investigation at this time. We ask that those affected create a new ticket with our dedicated support team, and submit a copy of your save game files to it, so we may forward this to the team!

Hey all. I'd like to reiterate what UbiKobold has said - a fix for this issue has been discovered and will be implemented within a future patch. I understand the frustration with this issue persisting. With that in mind, I would like to assure everyone that this discovered fix will be implemented within a future patch. We're unable to provide details on when this patch will be, as we don't have access to this information. To this end, we suggest staying tuned to our public channels such as Valhalla's official twitter page, as well as the dedicated forum page for newly released information and updates related to Valhalla.

@danielbsnake72_ Thanks for that! I greatly appreciate your proactivity in assisting with this report. As for reassurance - while I'm not able to give concrete dates or ETA's on solutions found for issues our team is investigating; do note that our team is certainly aware of this issue, and the help of players such as yourself make finding solutions for bugs such as these far easier for the team! To that end, we really do appreciate your patience with this!

@mysteriousb Hello there! Thanks for reaching out with this, and sorry to hear about it occurring. Would you be able to provide us with a video of the issue occurring for review? I'd like to have this forwarded to the team for investigation.

@caosck Hey there! This issue is something the team is aware of and is currently investigating. For any potential updates regarding this, please stay tuned to our public channels, as well as our news and announcements page!

Hello there!
We're working to resolve the issue that prevents players from accessing the Yule Festival and will be extending the event so that everyone has the opportunity to enjoy the winter festivities in Ravensthorpe. We plan to deliver this fix in early January due to the holidays. Thank you for your patience.

@the-devil Hello there! I've moved your post to the support forums for better assistance from our dedicated support team!

@f-a-h Hey there! I've moved your post to the support forums for better visibility.

@debalik2021 Hey there! Apologies for the late response here. You may also have luck looking at the Assassin's Creed discord: (https://discord.com/invite/ac) for people to play with!

@red1_leader Hey there! After having checked, I can confirm Ubisoft would be unable to provide the use of the Assassin's Creed logo in situations such as this.

Hey all, thanks for sharing your reports. The team had been made aware of this issue, and were able to find a solution + implement a hotfix earlier this afternoon. You shouldn't be encountering this looping cutscene anymore.

@calebbreese56 Hey there, thanks for reaching out! Sorry to hear about this. I'm curious to see this issue in action. Could you perhaps provide a video showing what you've been describing? The man being unable to be picked up would be fine, as it seems this is where you're stuck now.

@eyesides Hey there. I'm sorry to hear about this. I'd like to have you provide me with a video showing the issue you're encountering occurring for review. Also be sure you've compared your progress in-game to that of others, such as in community-made videos or guides!

@nozgame Hey there, thanks for reaching out - sorry to hear about these crashes while you're playing Valhalla. I'd like to have you give the steps found here a try, to clear your system's performance. It may also be super helpful to ensure that you disable background applications while playing. 

With that said, it's always a good idea to ensure there's some extra room on your drives, to allow some breathing room for your programs being run on them.

@mando_bounty Hey there. Thanks for reaching out, I'm sorry to hear this issue which our team was aware of and investigated has caused trouble for you. Support won't be able to provide the availability for this item - additionally, we're unaware of any plans for this item to be brought back to the shop. With that said, I'll be more than happy to forward your feedback regarding the availability of the Berserker Helm up to the proper teams for review. I appreciate you sharing your thoughts, and again apologize for any inconvenience caused.