Hey everyone! Sincerest thanks to those who had uploaded their system files to support tickets for me, and for the continued reports and insights here in the forum thread. We've now added them all to our investigation, so we'll be looking into how to resolve this, and we'll be back in touch as soon as we have an update to share. My apologies for the inconvenience in the meantime. Please let me know if there any thoughts or questions about this.

Hey everyone,

Many thanks to @irumba_ , @Tis0u , @Leothelethal202 , @Jefforoso , @GeiLord98 , @Superwillpro21-0 , @GamerT05J-0 , @WeakOnTheSticks , @PulmonaryAtol , @LGZylus , @wrecklessrevolt , @GeekOnHugs , @DirtyySanz , @DaMaori666 , @GrunerSa1at , @Ratdaddy101 , @Glynnnnny , and @iengzeh for sending across these reports. I understand you've each had trouble activating Black Flag, and I'm really sorry to hear about this.

Our team has reached out to us to let us know that we're having a server hiccough just now, but it is under investigation. As soon as we've got an update to report about this, we'll communicate it here in the thread. My sincerest apologies for the delay in the meantime - we'll get you all into Black Flag as soon as we're able. Let me know if there's any questions!

Heya folks,

I'll leave this thread open, but please keep further discussion on-topic, and free of personal attacks.

Personal attacks, what is often called flaming, are not permitted on this forum. Please note that this applies to responding to flaming with further flaming - we view this as equally as bad. Any further personal attacks or flaming with be met with infractions. 

Please see the forum rules for further information.

Hello, everyone!

I really appreciate everyone's reports of issues starting up Anno 1800 after the recent update. I'm really sorry to hear about these issues, and I can certainly understand that everyone is very eager to get back to playing. Our teams are aware of these launching issues, and you can find our announcement about this here, including steps that have helped many players get the game running.

For more details on how to perform the troubleshooting steps UbiCecce has suggested in their announcement, please see our troubleshooting guide. In particular from the guide, please make sure you've fully power-cycled your machine, you are running the game with administrator rights, you've verified the game files, you've got your graphics drivers and Windows install fully updated, and you've (at least temporarily, for testing) deactivated all background programs, including any modifications to the game.

Let me know if I can further clarify any of those troubleshooting steps. Please note that our team is actively investigating this issue, so if the troubleshooting steps don't solve this issue for you, please keep an eye on the announcement I've linked for further updates.

Please also note that this issue is not yet resolved, and I'm marking my post as a resolution only so that it gets pinned to the top of the thread. My apologies for any confusion caused over this.

Sorry for the inconvenience while we investigate! Let me know if there's any thoughts or questions in the meantime.

A little edit to add: Many thanks to folks who have pointed out that the issue with the Ubisoft Connect version only appears to affect those playing using Ubisoft+. I've made sure to highlight this to our teams internally, just to make sure they are aware. I'm confident they'll be tracking issues from all platforms already, so anyone affected should be known to them already. Thanks so much for these insights!

Thanks for filling out our report form, @FillyFae , and thanks everyone else too for your further insights. I've passed all this latest information on to help with our investigation, which we're working to have concluded as soon as possible.

Folks,

I'm always happy to see passionate discussion about our games, so I'm not going to lock this thread so as to allow this topic to continue to be discussed. However, I'm gonna need everyone to move on from the meta discussion about what is on-topic or not on-topic and get back to just the actual topic itself. Please continue to flag stuff that seems like it might break our forum rules (particularly posts which go off-topic for this thread), but please also be mindful that we can't flag posts simply because we disagree with them. When in doubt, flag it anyway, and we'll have a look. This helps us out with moderation enormously, so I really appreciate it

*goes back to sharpening (blunting?) my ban hammer*

Hey everyone!

Thanks very much for these reports, I really appreciate it. I understand matchmaking is currently down. Our teams are investigating this now, and we'll report back as soon as we have an update.

Sincerest apologies in the meantime - let me know if there's any thoughts or questions.

@ubi-thrupney
You're killing me Thrupney

I know, I'm the worst

No, in all seriousness, I'm very confident that our teams are doing everything possible to get this resolved. We'll post as soon as we have any updates available on how that's going.

Hey, folks.

I'll need to lock this thread. In future, please remember that everyone here on the forum is a human behind their keyboard, so please keep discussions civil and respectful.

Feel free to start a new thread if y'all want to discuss this further - we welcome discussion here, of course! But I'll have my banhammer ready for any nonsense.

Howdy, folks

As many of you have spotted already, we just yesterday announced our 60 FPS boost for Origins, on PS5 and Xbox Series consoles. See the tweet for further details, and let us know if there's any questions.

Hey @Hannibal39pl , welcome to our forums! I understand you've had issues with the game closing randomly, and I'll be happy to help you solve this.

Thanks for listing the troubleshooting steps you've already tried - that really helps us out! Please make sure to cover the other steps from our troubleshooting guide. In particular from the guide, please make sure you are running the game with administrator rights, you've got your Windows install fully updated, and you've (at least temporarily, for testing) deactivated all background programs. 

That will be likely to solve the issue, but if not, can you describe in more detail what happens when the game shuts down? Are any errors shown? After how do these crashes happen? And, lastly, are you running the game with DirectX or Vulkan?

Let me know if I can clarify any of these steps or questions.

@Martinez412022 Hey there, thanks for answering our questions, and my apologies for the slow response. I understand you've not made any hardware changes, and you have 4GB of VRAM. Thanks very much for being so thorough with recording the troubleshooting steps you've already tried.

As @GiveMeTactical has recommended, we suggest running the game with administrator rights, and we've got steps on how to do that on the troubleshooting guide. Please also make sure you've tried running the game after a clean boot (temporarily, for testing, to make doubly sure that no background programs are interfering.

If the issue then persists, we've got a more intensive troubleshooting process we can perform. Please see the system files support article. The two files it describes can be used by our support specialists to check some system details, and check for any errors Windows itself has logged, which often allows us to give more specific and targeted troubleshooting recommendations. We can't do that here on the forum, though, so once you've got those two files prepared, let me know here in the thread, and I'll arrange a support ticket for you to send them across. If you want to just go straight to a support ticket, or would prefer to speak to us through our socials, I've included links below as well.

Open a support ticket with Ubisoft Help
Send a Twitter DM to Ubisoft Support
Send a Facebook PM to Ubisoft Support

Let me know if I can clarify any of those steps at all.

Hey @RaffDunderon , thanks for reaching out.

I understand you've been having multiplayer issues both with Breakpoint and while matchmaking in Extraction. I'll be happy to help you resolve this.

Sometimes it can seem like our internet connections are just fine, but something can still be getting in the way of a connection. This can vary from game to game - some functions need more access than others. Since this is happening with two different games, which are on different servers, I'm very confident that we'll be able to solve this issue with local troubleshooting.

Please see the PC connectivity guide. In particular from the guide, in this case, please make sure you're running the launcher and game with administrator rights, you've reset your network hardware, you're on a wired connection, and you've checked for conflicting programs such as firewalls, VPNs, or downloader programs. 

If that doesn't solve the issue, please let me know, and I'll describe some further steps to try.

Heya @Greymonk0314 - thanks for reaching out, and for being so thorough with your reporting of this! I understand you've not been able to mark targets through sights.

Many thanks to @MikeWeeks for this excellent wisdom. Indeed, as far as I can see, we've not had other reports of this issue. Here's our support links explaining how to verify the game files and modify the keybinds (I'd recommend testing this after setting them to default, just for testing purposes).

Let us know if those steps solve the issue! If not, we'll have some other ideas.

Hey @nadroj777 , thanks for reaching out!

I understand you've been getting logged out of the game, and have submitted a support ticket. We'll be responding to your support ticket as soon as possible. In the meantime, can you be more specific about what happens when the game crashes or logs you out? Is any error message shown?

Most crashing issues are solved with the steps in the troubleshooting guide. I understand this is only happening with Vulkan, which suggests that something is going wrong with the graphics. In particular from the guide, please make sure you are running the game with administrator rights, you've verified the game files, you've got your graphics drivers and Windows install fully updated, and you've (at least temporarily, for testing) deactivated all background programs. 

Please let me know if I can clarify this at all

Hey there @FEARLESS-LEADER , welcome to the forums. I understand you've had issues loading your character, and frequent crashes. That sounds most frustrating, and I'd really like to help you get this sorted out.

Most crashes and issues loading characters are resolved with the steps in our troubleshooting guide, and I understand you've already done the verifying game files step, which is great. Really unfortunate that this didn't solve the issue! Please try the other steps from the guide as well for me. In particular from the guide, please make sure you are running the game with administrator rights, you've got your graphics drivers and Windows install fully updated, and you've (at least temporarily, for testing) deactivated all background programs.

You'd mentioned that your character was deleted - were you able to recover them? If not, please reach out to our support team directly using the links below, as we'd really like to take a closer look at this.

Open a support ticket with Ubisoft Help
Send a Twitter DM to Ubisoft Support
Send a Facebook PM to Ubisoft Support

Please let me know if I can clarify any of these steps at all.

Hi @NEON-FLUX , welcome to the forums! I understand you've found the music to be stuck in a loop, and I'll be happy to help you with this.

We had some internal reports of similar issues back in 2019, but it had seemed to be resolved already. I can't see any other more recent reports, so I'm confident we'll be able to help with some local troubleshooting. Can you start with our troubleshooting guide for me? In particular from the guide, please make sure you are running the game with administrator rights, you've verified the game files, you've got your audio drivers and Windows install fully updated, and you've (at least temporarily, for testing) deactivated all background programs. 

Please also try a different sound output, if possible, temporarily to rule this out. The easiest way to do this tends to be to try another device, such as a USB or bluetooth sound output device. Please set this as the primary sound output for your system, and then test to see if the music continues to loop. Does this make a difference at all?

Please let me know if I can clarify any of these steps. If it doesn't work, I'll have some further ideas to try

Hey there @Val-daN ,

Thanks for your post! Sorry for the slow response. I can see our team is aware of this issue. However, as you may have seen from our announcements, we're not anticipating any further updates to Breakpoint. You can read more about this in our announcement, below. My apologies that I'm not able to help more directly, but I wanted to make clear that we're always happy to receive feedback about our games, and that feedback goes into all our future developments, on all our titles.

Heya @GiveMeTactical ,

While we don't have anything further to add at this time, I wanted to be clear that we've heard your feedback and taken note. If this changes, we'll be sure to announce any updates over in News & Announcements, but at the moment, we're not anticipating any further updates.

Hey there @funkensucher Great to hear you're giving The Settlers 3 a go, but really unusual that the map editor doesn't seem to be functioning. I'll be happy to help you solve this.

Can you check in the install folder for me, where you've been launching the editor from, and see if there's a 'EditorRegestryKeys.reg' file? Run that first, and then try the editor again. I'm fairly sure that'll fix it, but if not, please let me know, and I'll have some further ideas to try!