Hello guys,

Apologies for the delayed response here while we work on getting back to everyone while we're a little busier than usual.

We do have an investigation open for this, so your reports have been noted.

Thank you for the video @Rene241094, this has also been passed on also.

When more details from the investigation are made available, we'll share them here.

Apologies for the inconvenience caused.

(I have pinned this post as the solution for visibility)

Hey guys,

Thanks for your continued posts.

As noted - there are no plans to restore support for Windows 7 in future builds of Ubisoft Connect.

However we have passed on feedback and requests for a legacy version to be made available with updates disabled - but cannot make any guarantees of this being implemented at this stage.

In the meantime, we advise following the steps shared in this thread to use an older version of the client;

- Go to Ubisoft Game Launcher directory
- Locate 'upc.exe' and 'upc.exe.old'
- Delete 'upc.exe' and rename 'upc.exe.old' to 'upc.exe'.
- Launch.

Thank you and apologies for the inconvenience.

Hey everyone,

Thanks for your updates that issues are still present.

These have been raised to the team who are continuing to investigate these connectivity issues.

As we have done, we'll continue to keep you in the loop with any information we receive and apologise for the inconvenience.

Hey guys,

Thank you for your continued updates, they've been passed onto the team while they continue looking into this.

For transparency though, as Ubisoft Support, we can only share the information available to us at this time.

This means that at this current moment we do not know the official cause of this issue and when it is expected to be resolved.

Regarding the servers discontinuation, no information has been shared to suggested the Ghost Recon: Wildlands servers are planned for decommission in the near future, so we hope to see services restored on the back of the ongoing investigation.

When we have more information available as the investigation continues, we'll keep you posted, but rest assured there's no big secret we're in on and we are doing what we can to ensure your reports are passed on for investigation.

In the meantime, we appreciate your continued reports, if you please make sure you include;

• Your platform
• Your ISP
• What game mode you encounter these errors with (Ghost War, etc)
• The approximate date / time this issue began

Much appreciated!

Hey guys,

@Gyzou98 - new accounts and posts need to be manually approved via our Post Queue before you're able to view your posts and then post freely.

As I personally approved your post, nothing earlier should've been posted and then removed from the forums.

@EastBayFan - I apologise for the inconvenience this issue has caused you and the other players here, but as per our previous posts, we can only share with you what is available to us and will continue to do so.

You, as the players', comments are being passed onto the team and they're well aware of the impact, but in the meantime, we want to make sure you guys are on the same page as us, while it's a bare page right now, we want you to know we hear you and are keeping an eye on the situation.

When there's an update, you'll know when we do.

Thank you for your understanding.

Hey there guys,

Following an update on the Rocksmith Discord - a fix has been released for this via the Beta branch.

You can access this by: Right clicking the game in your library > Properties > Betas.

The Beta Access Code is; RockTheMacintosh

Please let us know if this works for you!

Hey guys,

Thank you for your continued reports of this issue, I'm very sorry to hear that many of you have come to find your Breakpoint saves are now missing.

This issue has already been raised to the attention of the game team and is currently under investigation as a serious issue.

We do not have any further information beyond this at this time, but rest assured this is being looked into and taken seriously.

Whenever we have any updates to share, we'll keep you in the loop here.

Thank you for your understanding and our apologies for the inconvenience caused.

Hey there guys,

Thank you for getting back to us and for the continued updates, we've let the team know you're still unable to collect any Orichalcum after trying again and will keep you in the loop with an update as and when we have them!

Thanks for your continued patience while the team works on this!

Hey guys!

Dawn of Ragnarock will be part of Ubisoft+.

If there's anything more we can answer, please let us know!

No problem at all @AqOn01, the team have been able to reproduce the issue so we hope to have updates to share in the near future!

Thanks for raising this to us guys!

Hey there @Danthemaster,

Thanks for reaching out, apologies for the delayed response!

I've gone ahead and passed this report on to the game team to take a look into.

Should we need any more information or have any updates, we'll let you know here.

Thank you for this!

Hey there @AuthTheDuck,

We don't directly control the Trello so can't confirm if or when it'll make an appearance as it doesn't reflect all of our open / ongoing investigations, but we'll let you know as and when we hear anything back from the team here!

Thanks for your assistance with this!

Glad to hear it @judge_bee!

If there's anything else we can help with in future, please let us know!

Hey guys,

Sorry to hear the issue is still present.

I've notified the team, but if you could please share any example screenshots of this occurring on the current version of the game so we can pass those on too, it'd be appreciated!

Thanks for dropping this bit of trivia @IGotKelsoPreggo !

Hey there @x_Laa_Laa_x,

Do you have the game set to Surround Sound too?

What is likely the case is that your headset doesn't support true surround sound audio.

Surround Sound relies on using multiple audio channels, which typically aren't present on headsets as they offer a Stereo setup.

Many headsets offer a virtual Surround Sound option, but as true Surround involves looking for audio channels that aren't there, using it on the wrong device can result in certain sounds cutting out.

As we've confirmed hardcore characters cannot be restored and there's no further assistance we can offer in regards to this, I'll be locking this thread from here on.

Hey @Zebedee_73

Thanks for reaching out, apologies for the delay.

The team's investigation is covering all general instances of lag across the game so rest assured it's not only the Summit and Countdown being looked into.

I've passed your video on too.

If there's anything else we can help with in the meantime, please do let us know and apologies for any inconvenience this has caused in the meantime!

Hey there @kolanix9000

Thanks for reaching out.

I'm sorry to see you've been encountering issues with the game in terms of it's connection and performance.

All of these issues have already been noted to and are being investigated by the development team.

In terms of crashes, we have some steps here which may help in the meantime.

As for the visibility of Support in the client, we'll gladly pass this feedback on.

Thank you!

Hey there @SSGTUSMC1983

Thanks for reaching out and reporting this, apologies for the delay in getting back to you.

This has already been passed on to the team and they've requested some further info from those affected, if you could please answer the following;

• Does this issue occur on multiple Caesar's Guards, or just the one?
• Where did you loot the Guard from (Summit, Countdown, etc)?
• Does equipping it change your character's total attributes?

If you could also provide any screenshots so we can pass those on too, it'd be appreciated.

Thank you!