Hey there folks.

Just to let you know that the team are aware of this issue regarding missing sound and it's under active investigation at the moment. I have merged a few threads into this one thread to keep things organised as this issue is clearly affecting a large number of players.

We do apologise for any inconvenience caused as a result of this issue and we're working on getting this resolved as soon as we possibly can.

Thanks.

Hey there folks.

Please restart your clients if you haven't already done so and the update should download again. If it doesn't automatically download verifying your installation should force the update. If this hasn't fixed the issue for you after downloading and/or verifying your installation can you please let us know? Thanks!

Hey there folks.

The team are aware of an issue with the golden tire smoke specifically when obtained as a live summit reward, if it was already owned you will not experience this issue but if this was the first time it was obtained you will encounter errors and/or crashing when it tries tor register in your inventory. For now we don't require any additional info from affected players by this but please do let us know if you're experiencing this still and as soon as we have any updates for you on this we'll let you know. Thanks!

@kravvhopz

Hey there.

Thanks for taking the time to provide your feedback on this. I'll pass this on to the team for you.

Thanks for your reports so far folks, they've helped the team a great deal with their investigation. If we require any additional information from you on this we'll be sure to let you know but please do keep the reports coming. Cheers!

Hey there folks.

We are aware that some players are facing an error 353 upon connecting to the game. Our teams are investigating and working on a solution. We hope to provide an update to the situation in the days to come.

The team are aware this is an issue that is currently affecting a number of players and we are regularly updating them when new contacts arrive confirming this error so please rest assured this issue is by no means low priority @PromiscuouSloth . As explained earlier in the thread by one of my colleagues this issue was intended to be fixed with the previous maintenance but was unfortunately delayed due to unforeseen circumstances.

@ninjamanthing

Not a problem. Thanks again

Hey there!

I have passed your reports on this issue so far on to the team investigating this issue. The issue has been identified and reproduced by the team and they're working on this as we speak, as soon as we can provide any updates for you all on this issue we'll return to the thread to let you know.

@susto668 @Migaellou

We do indeed have access to cloud saves and those are being provided to the team investigating this issue. Thanks for your assistance with this!

@ultramegapower

Not a problem, thanks!

Hey there folks.

Many thanks for your reports on this issue so far and to those of you who submitted cases and save files as well.

I can confirm that a fix is planned with a future update. Please keep an eye on the forums for info on this. Thanks!

@quorthon_fff

Hey there,

Thanks for sharing this with us.

Have you tried running Connect with admin privileges at all to see if that makes a difference to these errors? Please also ensure that any 3rd part Antivirus/security software you have running that Connect is added to the safe list there as well as it is often the case that they can be more heavy handed than required with file restrictions.

@OlgaBaikova

Thanks for taking the time to provide your feedback on this feature, it is greatly appreciated. Odyssey is no longer receiving regular updates but we will still pass this on for you.

@gurubill66

Hey there,

Sorry to hear about this.

Have you tried re-installing the game? Just to rule out the possibility that there's perhaps missing or corrupt files when the game was installed or updated? It will not delete your save games if you're concerned about this at all before attempting this.

Thanks

@Lamian2109

Thanks for confirming that for us. A member of the team will respond to your case as soon as we have an update for you.

@Astaer

Thanks for confirming that for us and for giving that a try already. At this stage I think reviewing your system files would be beneficial for diagnosing what might be causing these crashes for you.

You can reach us either through the support website by opening a live chat session/support case or alternatively through our social media accounts on Facebook: (https://en-gb.facebook.com/UbisoftSupport/%5d) and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. This link explains how to generate your MsInfo and DxDiag files for us.

Thanks!

Hey there folks,

Thanks for the reports so far, it is greatly appreciated. If anyone else is reading this thread and hasn't confirmed they're also affected by this please do let us know. We're updating the team with all the reports received.

Thanks!

@ghostiyuu

That's very strange indeed that you have lost sound across multiple games. Based on your description it sounds like it should be working and your windows settings are set up correctly. The only other thing I can think of that I don't think has been mentioned yet is changing the channel sample rate, this article explains how to do that if you were unsure.

For testing purposes as well can I also ask you to try launching these games you've been having issues with after a clean boot too? That should confirm or rule out any external applications interfering with these games in some way.

Thanks

@Abstergo-Legend

That is strange indeed but glad you managed to get this sorted and thanks for returning to the thread to let us know. Cheers!

@Sir_0v3rk1ll

Hey there,

I'm hoping this situation is now resolved for you? Of course if that's not the case please let us know. I can see a few reports of this around the same time but nothing within the last 48 hours so it could perhaps have been due to some temporary server degradation.

Thanks

Hey there,

Are you experiencing an issue purchasing the season 11 pass from the in-game store? If you are could you share with us any error messages you're seeing displayed please?

It is only available for purchase via the in-game store and not via the Microsoft/Xbox store. The same applies to all other platforms and their respective storefronts.

Thanks.