UPDATE 5:59 PM EST: This issue has now been resolved. Thank you again for your patience. If you continue to experience an issue please contact our support team at support.ubi.com.

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UPDATE 3:10 PM EST: We are continuing to investigate an issue that is causing a delay in the fulfillment of orders placed within the Ubisoft Store as well as subscriptions to Ubisoft+. This can impact:

• In-game purchases
• Store Orders
• Ubisoft+ Subscriptions
• Refund Requests

If you do not see your content within the next 24-48 hours, please let us know by opening a support ticket.

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Hello everyone. Please be aware that an ongoing issue with purchases for multiple games on PC is under investigation. We apologize for any inconvenience caused and appreciate your patience. Please be sure to check this thread for future updates. Thanks.

Hello all! Some players have reported that they successfully signed the NDA but are unable to access the private discussion board for this technical test. If this applies to you, please comment on this thread to let us know, then we will be able to investigate further.

Hello everyone. We're aware of an issue currently affecting connectivity on Rainbow Six Siege and are working towards resolving this. We apologize for any inconvenience caused and appreciate your patience. Please be sure to check this thread for future updates. Thanks.


UPDATE: This issue has now been resolved. Thank you again for your patience. If you continue to experience an issue please contact our support team at ubisoft.com/help

Hi everyone, sorry I'm late to the thread! Everyone in this thread has been included with the report for this issue just in case the investigation team needs it in the future.

I can confirm that this issue with the Palette Prime Secret Zone has a fix planned for an upcoming patch. Once the fix is implemented if any other players have this issue, please respond to this thread and let us know so we can follow up with you directly to assist you further

@TheNorfolkian Thank you for being so understanding! Personally, I vaguely recall that the item/weapon description felt somewhat limited compared to our previous AC titles, but I don't think I realized how different it actually was until you pointed it out. I definitely appreciate the time that you took to gather this information and present it in such a clear way.

To save time and get the ball rolling, I went ahead and created a new report so that the Mirage team will have your feedback. I documented everything that you mentioned along with the images that you were kind enough to provide, just in case they are needed. I sincerely do hope that they implement your request but I obviously cannot guarantee that they will make it happen. For good measure, I also moved your thread to the Discussion area for our colleagues on the Community team to follow up on as needed. Who knows- if enough players chime in and show support for the points that you made, that can only strengthen the argument!

@Ibsarp Thank you, that is an excellent call out! Our report might not end up as impactful since we're not including a Helix Store in Mirage but I still feel that the feedback will be helpful regardless

@Polyedra You knocked it out of the park with your reply as well! I truly appreciate you taking the time to chime in

@Simplethumb I agree and that is super frustrating imo I do apologize for the frustration

@azullFR You are stellar We THRIVE with positive encouragement, so I took the liberty of sharing your comment with the rest of our support team!

@cedm237 Thank you for following up about this issue and confirming that it is still present. We do apologize for the inconvenience and delay with having this resolved.

Hi there @AqOn01! I haven't heard of this blueprint missing before, but I would like to look into this further and see what I can do to help. Please start by completing the troubleshooting steps in this FAQ and let me know if this issue still occurs. If the blueprint is still missing after those are done, can you provide us with a screenshot showing your season pass level and one showing the blueprint is still locked? Those will be super helpful as well! Thank you.

@RocketManKian Sorry for the mix-up, this was for a previous test that has since closed. I'll go ahead and lock this thread to prevent that from happening again. If you are still having issues after the event starts, please open a support case on our website and let us know!

Hey @jujoco91! Just to confirm, are you still getting prompted for an activation key?

Is your roommate getting the same activation prompt? Or are they getting stuck on the splash screen like everyone else?

Hi there @JiliyaNiraya, thank you for reaching out about this issue! I went ahead and moved your topic over to the Player Support section so that our team can follow up on this issue as needed.

Just to confirm, I have a few questions I'd like to ask:

1. Do you have a short clip from your gameplay showing this as it happens?
2. Does this issue happen in all game modes?
3. Does this issue happen in the skatepark?
4. Which console/platform are you playing Roller Champions on?
5. If you are playing with a controller, do you have a second controller to test this on?
6. If you are playing with a controller, is it wireless?

I appreciate your help!

Hey there @Taehotyellow94! Please note that you're currently within the English Player Support Discussion Board, and we are only able to help in English within this Discussion Board. This is because we try to avoid automatic translation tools to make sure we're avoiding any potential misunderstandings.

If you'd prefer to receive support in another language, you're welcome to create a support case on our website, and a member of your regional team will be able to assist you further. Alternatively, if you'd like to continue here in this discussion in English, please translate your post and I'll be happy to help. Thank you and I'm terribly sorry for the inconvenience!

Hey @brusli47, sorry for the late reply! I went ahead and moved your topic over to the Player Support category so that our teams can look into this further.

Just to check, do you have these settings enabled for Ubisoft Connect?

Hi there @Raggie66, I'm sorry to hear that you're having this crashing issue and I would like to help if I can!

First, please take the time to work through the following steps:
Install Ubisoft Connect and the game on the same drive as your OS
Verify the game files
End unnecessary background processes via Task Manager
Unplug non-essential peripherals (additional monitors, controllers, VR equipment, etc.)
Clear the Ubisoft Connect cache
All of the troubleshooting steps in this FAQ article for good measure

After those are all done successfully, if this happens again, please create a new support case on our website with your MSInfo and DxDiag files attached. The steps that we completed should eliminate most common causes of crashes, but I would like to review both of those system files to see if anything else stands out.

Thank you!

Hi there @Joseantime, sorry for the late reply! It looks like this topic was posted under the wrong section so I went ahead and moved it over so that we can look into this further.

If you don't mind, please check and confirm if you have the following settings enabled for Ubisoft Connect:



Thank you!

Hey @Arthur_url, thank you for reaching out!

Just to check, do you have these Ubisoft Connect settings checked off?

Hi there @nzgtx590, sorry for the late reply! It looks like this was posted in the wrong area of our discussion board so I went ahead and moved it over.

For security reasons, we're not able to assist with account related-issues through public channels and we'll need to proceed through the support case that you have open for this issue. I also redacted the case number that you included, to prevent additional risk.

It should also be noted that opening multiple support cases for the same issue and requesting updates on your support case will cause further delays. Since your case has been escalated and it is currently under review, it is best to wait for a response and let our teams do their work. Otherwise, bumping your case to request news will delay the support process further and we would prefer to work on support cases in the order that they are submitted.

Thank you for your patience so far!

Hey @B8Y4GA, this was posted in the wrong area so I moved it over!

Just to check, is this still happening?

If it is, when did it start? Are you getting any error codes or messages when this occurs?

Thank you!

Hey @BlacKnightHD, thank you for sending this in!

I'd like to make sure that our teams get to look into this further. Just to check, were you able to report them successfully in-game?

Hey @mikanjt7, I'm sorry to hear that this happened! I would like to answer your questions and help if I can.

To clarify, wallet rewards cannot be used on titles while they are on sale.

Also, you cannot make partial payments with the Ubisoft Wallet at this time.

If you have any other questions, feel free to let us know!