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Reported Issue Megathread List | Check here for your issue! [UPDATED 23/02/23]
Title Update 1.7.0, released on February 21, is the final update to address bug fixes in Assassin's Creed Valhalla. As a result, any new issues reported will not be addressed by the development team. Thank you for your understanding.
[RESOLVED] [PC] Missing Achievements for Assassin's Creed Valhalla | POST HERE
Hello again everyone,
Given the recent replies to the thread, and also some of the inappropriate content / discussions going on in here, I thought it best to pop in and comment.
Firstly, on the subject of inappropriate content - this will not be tolerated and will, in all cases, be removed. Where necessary sanctions will be imposed, and the severity these will depend on the extent of the breach(es) of our forum rules. We openly invite you to share your concerns, criticisms, and feedback with us on the subject of the missing PC achievements - but please do not abuse us, other players, or otherwise act inappropriately here on the forums while you do.
Though I have not recently replied, it is not because I wish to ignore your posts or the concerns they raise - it is because I do not have any additional information to share on this subject at the moment, and until I do, there is nothing for me to say. I have read the recent replies and chased up more information from the teams involved, knowing how important this subject is to many of you, however as this is an issue being worked on not only by the Valhalla team but also the Ubisoft Connect team, it takes time. As soon as there is news, I will deliver an update here in the thread. Until then, I can only ask for your patience and understanding. I appreciate that this has been a concern since launch and the team are aware of this, so please rest assured that your voices are heard on the subject.
In reply to Lockmort's questions above as a final note:
- As I confirmed previously, achievements are coming to Assassin's Creed Valhalla on PC.
- I do not have an ETA yet of when the achievements will be implemented.
- As mentioned above, I've chased answers about when the achievements will be introduced, if they'll be retroactive, and if there'll be API integration, but I have not received any information about any of this yet.
- Refunds are considered on an individual basis according to our refund policy. You're welcome to submit a request however I cannot guarantee that one would be granted.
I truly am sorry that I do not have the answers you seek just yet, but as soon as I have news, I'll share it.
[RESOLVED] Unable to progress with "In the Absence of an Ealdorman" | POST HERE
As a quick FYI, I have merged several threads concerning issues with "In the Absence of an Ealdorman" together so that we can continue to investigate these here and keep all of the relevant information together. I do apologise if any ongoing conversations have been interrupted or become disjointed as a result of this!
Having read through the thread as it now stands, there seems to be a few different issues - I have listed these below, and would like to confirm that I've covered all of the concerns expressed here, so if I've missed anything please let me know:
- You have no quest marker / objective / interactable, either after completing an objective or after a crash
- You are unable to hand in the brooch, either after collecting it OR due to the fact that you looted it before starting the quest
- You are unable to complete the investigation into the three clues, e.g. unable to read the third clue (the note)
- There are no corpses to examine in the sewers
- The cutscene does not start in the underground chamber
I've passed on the images and scenarios provided here in the thread to the developers, as well as confirmed to them that these issues do not seem limited to just those who collected the brooch prior to the quest, or else experienced a crash. It would be extremely helpful if we could continue to gather the answers to my colleagues' previous questions, videos of the issues as well as copies of affected save files from you all as previously requested by my colleagues, as the number of unique situations that seem to be occurring here may be making the roots of the issues hard to pin down. You can upload your save files as a .zip file to a support case, and then quote the reference number here in the thread so one of us can grab those and forward them on. The developers are already investigating two of the above listed issues (unable to hand the brooch in if collected before starting the quest; no quest objective or interactable) and I have listed the other three to them, so hopefully I'll have some news to share on those two soon.
Thank you all for your patience and understanding regarding these issues; I fully appreciate they are halting your progress and mean that you cannot complete the quest at hand. As soon as I have news to share I'll be sure to do so. I've added this issue into the list of megathreads now as well for greater visibility. Thank you.
[RESOLVED] [PC] Missing Achievements for Assassin's Creed Valhalla | POST HERE
I am very happy to announce that, as some of you have already seen in the patch notes published last night for TU 1.1.1, details regarding the deployment of the Ubisoft Connect achievements for Assassin’s Creed Valhalla are now available!
The achievements for Valhalla on Ubisoft Connect will be added as part of today's patch, and will unlock retroactively when the following conditions are met for each type of objective:
• Unlock conditions for Quest-related or not-repeatable achievements:
Achievements where unlock conditions have been met will pop when the player completes a new quest.
• Unlock conditions for Countable/repeatable achievements:
Achievements will pop whenever the player performs an achievement-related action past the unlock condition.
Regarding the missing Connect overlay section for achievements and the pop-ups in-game when an achievement is earned, I haven’t received additional information on this subject from the Ubisoft Connect team at this time. Please rest assured it is still a subject under investigation, and should I hear anything, I’ll communicate it as well here. Thank you for your patience and understanding regarding these particular queries! I’ll also keep chasing the query regarding a public API for the achievements as well, to see if we have any information on this.
I’d like to extend my sincere thanks to you all for sticking with this thread and keeping the discussion going while we waited for this news. I realise it has been a long while, and I hope that you will now enjoy Valhalla even more with the achievements in place. If you have any further questions following today's deployment, please don’t hesitate to reply here in the thread and I’ll get back to you all as quickly as I can.
[RESOLVED] Unable to claim the Einherjar Bow | POST HERE
The development team are aware of issues both with headshots tracking correctly for the Egghead Challenge, as well as with claiming the Einherjar bow as the challenge's reward. Both issues are under investigation at the moment, and we will continue to provide updates on the team's progress here in this megathread as we receive them.
The issue with claiming the Einherjar bow through the Ubisoft Connect flow has been reproduced during testing, so this is great news for the investigation. Thank you all for sharing your accounts of the issue here in this thread so that we could pass forward the relevant information.
I have also passed forward the feedback from some of you that making the bow a claimable item rather than a challenge reward would be appreciated if the challenge ends before the issue can be resolved. Should the team action this feedback or plan to release the bow in another way due to the ongoing issues, we'll let you know here in the thread.
Thank you all again for your continued updates, and please continue to refer to this megathread for the latest news.
[RESOLVED] [PC] Missing Achievements for Assassin's Creed Valhalla | POST HERE
@halcyonrift Just to clarify, the misunderstanding on our part was that achievements had been discontinued - they haven't! The original information was correct, and they are indeed being worked on. Achievements are coming!
If you'd like me to take a look at an open support case you have, please quote the number here so I can take a look into it for you.
[RESOLVED] Cannot proceed with quest 'A Seer's Solace' | POST HERE
I'm excited to announce an update on this issue. Earlier today, we deployed a hotfix that should allow you to now progress with A Seer's Solace. Please find the full information on this in this thread, and quoted below for your convenience:
This is to let you know that we deployed a server-side update earlier today that should allow players to proceed with the Seer's Solace quest. Thanks for your patience while we worked on this fix.
Note: Please fully close the game application for the fix to become active. We also highly recommend to attempt the completion of the quest immediately upon loading your savegame.
Since we're already talking fixes: We genuinely appreciate all of you for your vigilance in reporting issues to us and want you to know that we're currently working on our next title update. You can expect fixes for some of the reported known issues (& more) later this month. Stay tuned.
If you are still unable to complete the quest after restarting the game, and ensuring it is fully-updated, please let us know here.
[RESOLVED] Audio sounds compressed / of a low bitrate / poor quality | POST HERE
First of all, I'd like to apologise that we have not posted a reply in this thread until now. We at Ubisoft Support have been listening to your feedback regarding the overall sound quality of Assassin's Creed Valhalla, and have passed forward several links, videos and analyses of the game's audio provided in this thread, other threads and support cases to the developers already. This is a topic that has gained a fair amount of traction, and I'd like to reassure you first and foremost that it is not being ignored. It is sad to hear that so many of you find the experience of the game unpleasant due to this, and we'll do everything we can to look into this with you and see these issues investigated formally.
After reading through the whole thread, there are several further comments and video links not yet recorded that I'll be passing to the developers. At this time, I would also like to ask for some further, specific information as requested by the developers themselves in order for them to better-investigate these reports we've been receiving, and isolate the issues and their causes. What they have asked for is a brief breakdown of the issues you're experiencing, your set-up, and any evidence of the issues you can provide, in the following format:
- Did you start to play Valhalla before the initial game updates were released?
- What is your platform, and if on PC, what are your system specs? (CPU, GPU, RAM, etc.)
- What is your audio set-up? Are you using a headset (wired or wireless?), a speaker system, a surround sound system, etc.?
- What audio output is in use? 7.1, 5.1, Surround, Stereo?
- A video demonstrating the issues you are experiencing.
I saw a few pages back that nonAx85 provided a detailed write-up of their experiences including the above information; even though through troubleshooting they determined it may be a local issue, it is still worth investigation to make 100% sure, so I'll be passing that forward immediately (thank you!). If others in this thread could provide the details above in brief, in that exact format, we can hopefully start to nail down these issues and see what we can do about them.
I appreciate that this update may not be what you were all hoping for, as we're still very much in the investigative stages - but please rest assured that the developers are listening, and have been reading what you all have to say. Thank you all for your time and efforts so far, and thank you in advance to anyone who takes the time to answer the questions above and help us with the investigation.
[RESOLVED] Unable to interact with Tove after completing "Carrying the Torch"; quest missing from log | POST HERE
I created this megathread for not being able to interact with Tove / the "Carrying the Torch" quest vanishing from the completed quests log separate from the "unable to interact with settlement NPCs" megathread as, much like with Reda, this issue is specific to one NPC and it would be best to discuss it separately. I hope that nobody minds me having moved / merged your posts here to that end.
I'm pleased to say that I have some good news for you all already - the developers were notified of this issue quickly following the deployment of TU 1.1.1 and a fix has already been found, and will be released in a future update. I don't have details of when this will be just yet, however I will update this thread as soon as I know more about it. I saw a few of you make the request for this issue to be to hotfixed - I am happy to pass forward this feedback however I cannot promise one would be possible for this issue.
Please feel free to discuss the issue further here, and let me know if you have any additional questions or concerns.
@Aeric92 Thank you for providing your case reference number! I'll make sure that the link to this thread is associated with your case so that my colleagues can refer to your post here as well.
[RESOLVED] Unable to find big Flatfish/Mackerel and small Halibut/Sturgeon while fishing | POST HERE
Hello everyone. Just quickly - please keep the discussion on-topic. If you'd like to discuss another issue, or have an off-topic conversation, please create threads in the appropriate section(s). Please do also remember to adhere to the forum rules and speak to each other politely, and with respect. Even if disagreeing, please be civil. I won't hesitate to moderate and/or implement sanctions as appropriate, if it becomes necessary. Thank you.
@hilchef9 - Do you also require the two big Flatfish, as well as the two big Mackerel?
@First_Prophet - The developers are working to fix the current issue whereby the big Flatfish and Mackerel are not spawning as they should, as opposed to transforming the challenge into another, or changing the requirements. When we have news on their progress, we'll share it here in the thread. I sincerely apologise that no additional information is available for the moment. As for the "Hall of the Slain" challenge, this one is possible currently in-game; I myself have completed three avenge quests so far! You can watch a video I made of completing one avenge quest below, using the methods described in this thread made by @TheeElf in the General Discussions section. All credit goes to them for the method - give it a go! I've also seen players in that thread advising the quests seem more frequent lately.
@grahamfischer - I understand that you are frustrated by this issue, but please refrain from the use of excessive profanities. Please consider this a warning to adhere to the forum rules. Please also see my answer to @First_Prophet above; the developers are focusing on resolving the issue, and we'll communicate additional information when it becomes available to us. There is nothing further that I can say on the matter at this time.
@ZomBotz - The developers are still working on a fix for this issue and we will share additional details when they become available to us. Please rest assured that this issue is not going forgotten or ignored. Thank you.
@guest-9dkaJoe4 - You have mentioned in your long post that you feel our communication regarding bug fixes is "awful" - please let me know if you have any feedback that you would like me to pass forward. It will not be possible for me to share unconfirmed details of fixes, or give ETAs when there are none, but I'd be happy to see if there's anything further we can do. I'd like to reassure you as well that the developers are very much focused on resolving serious issues with the game. We're communicating additional information as soon as we can.