Hello @darthcircuit and @Finnick519,

Thank you for sharing your feedback with us!

Although I cannot promise changes will be made, all feedback is incredibly helpful as we continue working hard to improve the overall quality of our games.

I'll pass it along to the team

If you have any additional questions, please let us know!

Hello everyone,

Thank you for reporting this!

I merged few threads into this megathread for better visibility on this issue.

I can also see that it's been already reported to the development team and it's currently being investigated. Once we have an update, we will let everyone know through this thread and the patch notes.

Thank you for your patience and if you have any additional questions, please let us know.

Hello everyone,

Thank you for sharing your suggestion regarding disabling online functions in September 2022.

Although I cannot promise changes will be made, all feedback is incredibly helpful as we continue working hard to improve the overall quality of our games.

I'll gladly pass on your feedback and suggestions to the responsible team.

If you have any additional questions, please let us know!

Hello everyone,

Please accept my apologies for the delayed reply.

Good news, I have an update for everyone! The development team was able to reproduce this issue and I can see that the fix is planned to be released with a future update. Once the resolution is live, we are going to let everyone know through the patch notes and we will update this thread as well.

If you have any additional questions, please let us know.

Hello Vikings,

Thank you for bringing this to our attention! I reported it to the development team for further review. Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Hello Vikings,

Sorry to hear that you are experiencing muted sound while riding your mount.

I can see that this issue has been already reported to the development team and it's currently being investigated. Once we have an update, we are going to let everyone know through the patch notes. Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Hello @B00MSIE,

Thank you for bringing this to our attention!

I passed it along to the development team for further review. Once we have an update, we are going to let everyone know through these forums.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Hello Vikings,

Thank you for your continuous updates regarding this issue.

I'm glad to hear that you were able to redeem your codes and you're waiting now for an email from us. As this issue is not fully resolved yet - we will keep everyone up to date when we have more info from the development team.

Thank you for your patience!

Hello @Rbn85Brb83, @deadmanupbeat and @altair7619

Thank you for sharing additional reports with us. I can assure you that this issue has been already reported to the development team and it's currently being looked into.

Once we have an update, we will let everyone know through the patch notes and this thread.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Hello everyone!

Thank you for submitting your reports! I'm sorry to hear that you are unable to purchase Cerbero's Charge at the moment due to the pricing issue.

I can see that this issue has been already reported to the responsible team and it's currently being looked into. Once we have an update, we will let everyone know through this thread.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Thank you for your patience!

Hello @Christomas37,

Thanks for reaching out and I'm sorry to hear about your experience.

Can I kindly ask you to provide us with a short video of this occurring, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

Hello @Angel__In__Hell,

Thanks for reaching out and I'm sorry to hear about your experience.

Since this is an account issue, feel free to create a ticket on our page.
 
You can also contact us via social media:

• Facebook
• Twitter

Our team will be more than happy to assist you further. If you have any additional questions, please let us know.

Hello @SilentwolfV,

Thanks for reaching out and I'm sorry to hear about your experience.

I can see that this issue has been already reported to the development team and it's currently being investigated.

Once we have an update, we will let everyone know through these forums.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Hello @Slavinator100

Thanks for reaching out!

I applied a fix to your account as well.

Can you please verify your game files?

May thanks and if you have any additional questions, please let us know.

Hello @Marston70723,

Thanks for reaching out and I'm sorry to hear that you are unable to retrieve your previous account.

I can see that you already received a first reply and you responded as well - in this case, you should receive a reply as soon as it's possible.

If you have any additional questions, please let us know.

Hello @ArrakiSS,

Thank you for the update!

Our team is currently experiencing a higher volume of contacts and that's why you haven't received a reply yet. Apologies for the delay. Rest assured, you will receive an email back as soon as it's possible.

I also forwarded your case to the responsible team.

If you have any additional questions, please let us know.

Hello @wasBlur,

Thanks for reaching out and I'm sorry to hear that you are unable to start your game.

Can you please provide us with your full PC specs, so we can have a look?

Secondly, can you please perform all of the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts.

Many thanks and if you have any additional questions, please let us know.

Hello @menvy,

Thanks for reaching out and I'm sorry to hear about your experience.

As you tried changing data center manually, can you also perform all of the troubleshooting steps listed in this article? This will ensure that your connection to our services is optimal.

Many thanks and if you have any additional questions, please let us know.

Hello @CptRageQu1t,

Thank you for the update and I'm sorry to hear that you are experiencing this.

Can you please confirm if you reached our team with your diagnostic files, so we can investigate it further for you? Additionally, apart from removing ini file you mentioned before, can you please confirm which troubleshooting steps did you perform?

Many thanks and if you have any other questions, please let us know.

Hello @SlideToUnlock

Thanks for reaching out and I'm sorry to hear about your experience.

As this case involves checking your account directly, feel free to create a ticket on our Support site.
 
You can also contact us via social media:

• Facebook
• Twitter
• 
  

Our team will be more than happy to assist you further.

Many thanks and if you have any additional questions, please let us know.