Thank you for getting in contact and providing this information. Our game team has been made aware of this issue and are looking to get this resolved as soon as possible. Please keep am eye on our official website and social media outlets for further information and patch notes.

Hello everyone,

Update 11:30 UTC: This issue has now been resolved. Thank you again for your patience. If you continue to experience an issue please contact our support team at:

https://www.ubisoft.com/en-gb/help

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Hi all,

We have been made aware of an issue currently affecting connectivity for a number of our titles across all platforms and this is currently under investigation.

Please keep an eye on this post for any further news or information as soon as it is made available.

We thank you for your patience and apologise for any inconvenience this may have caused.

Hey there, thanks for getting in contact and raising this issue, while I would not be able to provide any additional information at this time our game team are aware of this issue and looking to get this resolved as soon as possible. Apologies for any confusion or inconvenience this may have caused.

Hi all, sorry to hear you have experienced this in game, if possible could you provide an image showing this or a short video clip of how this occurs in game.?

Thanks for providing this information, if possible could you provide an image or short video clip showing how this appears in game and we will be sure to get this forwarded for further review.

HI @Garbo3, thanks for providing this information for the workaround you have used to complete this challenge. Hopefully this will assist other players who may also be experiencing this issue.

Hi all, thanks for your continued patience while our development team get this looked into. At this time I would not be able to provide any additional information but please keep an eye on this thread along with these official forums and our social media outlets for future news and updates.

In the meantime, if you are experiencing this and would like to assist our teams with their investigation, please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). Then let us know whether we are able to use your save files for investigations.

UPDATE: Thank you for your patience. We've resolved this PSN and Xbox platform connectivity issue at this time. Happy gaming!
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Hi all, we are aware of some degradation affecting the connectivity with Rainbow Six Siege on PSN and Xbox platforms and are working to get this resolved as soon as possible.

Please keep an eye on this post for any further updates, we apologize for any inconvenience this may have caused.

Thanks for providing this feedback and your interest and enthusiasm towards Assassins Creed Valhalla, however as mentioned above, there is no "early access" period included in any edition of this game. I understand this may not be the response you were wishing for but I hope you enjoy your time with the game when you are able to play it. In the meantime, I'll be locking this thread as it appears to have descended into personal insults and baiting.

Happy Gaming

We appreciate you providing this feedback and will certainly be sure to forward this for further review. However as previously mentioned we would not be able to provide any further information regarding a patch update or remaster version of this to be played on this newest generation of consoles. While I understand this may not be the answer you were hoping for, please keep an eye on our official websites along with these forums and social media outlets for any further news regarding future releases and updates.

Hello everyone,

Update 11:30 UTC: This issue has now been resolved. Thank you again for your patience. If you continue to experience an issue please contact our support team at:

https://www.ubisoft.com/en-gb/help

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hi all,

We have been made aware of an issue currently affecting connectivity for a number of our titles across all platforms and this is currently under investigation.

Please keep an eye on this post for any further news or information as soon as it is made available.

We thank you for your patience and apologise for any inconvenience this may have caused.

UPDATE: Thank you for your patience. We've resolved this PSN and Xbox platform connectivity issue at this time. Happy gaming!
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Hi all, we are aware of some degradation affecting the connectivity with Rainbow Six Siege on PSN and Xbox platforms and are working to get this resolved as soon as possible.

Please keep an eye on this post for any further updates, we apologize for any inconvenience this may have caused.

Thanks for providing this information and sorry to hear you are experiencing this in game. If possible could you confirm whether you have been able to attempt the workaround provided above.? If this appears to be a ongoing issue would you be able to confirm the platform you are playing on while you experience this and also an image or short video clip showing how this occurs in your game.

Hi there, thanks for getting in contact and providing this workaround you used to be able to resolve your issue. Hopefully this will assist other players who may be experiencing this issue and I will certainly forward this information for further review. In the meantime, if you would like to provide any additional feedback or have any other queries, please feel free to let us know.

Hi all, we have received a lot of feedback regarding the removal of the Animus Control Panel after transitioning to the Ubisoft Connect application. Please rest assured this has been forwarded to our development teams for further review, however as noted above the Ubisoft support team would not be able to provide any further information regarding this at this time. I understand you are all eagerly awaiting this feature to be returned so please keep an eye on our official website along with these forums and social media outlets for any further news or information as soon as it may be made available.

Hi there, thanks for getting in contact nd sorry to hear you are also experiencing this crash while playing Assassins Creed Origins. While I understand you may have already completed some of these steps, could I first ask that you have attempt our basic troubleshooting steps as outlined here. 

If you are still receiving this error after completing these steps, could you please provide your system reports as advised in the support articles below :

Generating a DirectX Diagnostic Report

Generating a Microsoft System Information Report

Hi there, thanks for getting in contact and sorry to hear you believe you have lost access to an older Ubisoft account. While we would not be able to assist directly on these open forums our support teams would certainly be able to assist you recovering this account.

To get this resolved could I ask you to contact us with the Ubisoft account username or email address you believe these games were linked to. The fastest way to do this would be directly through our Live Chat service when this is available but you can also get in touch via our social media accounts on Twitter or Facebook if you have access to these services.

I would also advise to have your Steam ID along with the proof of purchase for these products on hand as we may need this information to verify your account and help you regain access to these games.

@the_bdup - No problem, thanks for getting back in contact and letting us know you have been able to get this query resolved. While I hope yo udo not experience this or any other issue again, if you have any other questions or need any further support, please feel free to let us know.

@Asperl1 - Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language, please open a ticket with us here.

Alternatively, if you'd like to translate your query we'd be happy to assist you here.

- Ubisoft Support

Thanks for getting in contact and sorry to hear you are experiencing this, if possible could you confirm that you have also purchased the core game via the Steam client? If so, could you please contact our support teams directly with an image showing the proof of purchase for this content along with any error messages you receive while attempting to access this?

The fastest way to do this would be directly through our Live Chat service when this is available but you can also get in touch via our social media accounts on Twitter or Facebook if you have access to these services.

In the meantime, if you have any problems locating this information or contacting our support teams directly, please feel free to let us know so we can attempt to assist further.

Hi there. thanks for getting in contact and for your interest in Assassins Creed Infinity, while I would not be able to provide any specific information regarding your question at this time, please keep an eye on our official website and social media outlets for any further news or information as soon as it is made available.

In the meantime you can review our official announcement in this post.