Best posts made by Ubi-Karl
missing expertise payment
First, in response to the post made by @moodswoods, I have moved this thread over to Player Support sub-forum instead.
As far as the issue goes, I can confirm that due to a number of contacts made, this has been recently forwarded to our development team for further review.
Goes without saying - apologies about the inconvenience this may cause and we will try to keep you all in the loop as we go, so keep an eye on the forums.
Until then, if you got any other queries or issues you picked up - let us know!
@SuspiciousPixel - in order to keep it on-topic, I wouldn't want to discuss other issues in this thread, however after taking a look, it does not look like we have any information regarding Heartbreaker set issue, therefore could you possibly create a separate thread for this? I'd also like to hear more about the delta server crashes, DZ fixes that were incomplete and community managers issue, therefore if you do let us know, we will gladly take a closer look at it all.
Weapons from Treasure Hunts not acquired if Black Market version is already owned | POST HERE
Just a quick update - this particular matter is set to be resolved with one of the upcoming updates, however more details to follow at a closer time, so thank you for your continued patience and if you have any questions - you know where to find us!
Error 3_c4fa433c_353 Disconnected from Servers Contact Support
Hey everyone, thank you for your input and sorry to those who have been affected by this error code.
After having a closer look, I can see that this matter is already under on-going review and we have a fix scheduled tomorrow after the maintenance (just as @xsblack stated), therefore do bear with us and let us know if issue persists once the maintenance is fully concluded.
Goes without saying - apologies about the inconvenience this may have caused so far and if you have any further queries, let us know!
[ACBF] "unable to register" error Ubisoft account with Steam CD key
First and foremost - thank you for all of your input so far and do apologise about the frustration this has caused so far.
I've had a closer look at the situation and can see that this is currently affecting a number of players, therefore let me assure you that our team is aware of the impact and are actively working on getting it resolved.
As of right now, there is no further information we can share with you just yet, however as soon as we do have something, we will try to keep you all guys informed.
Thank you for your continued patience and if you do have any further queries in the meantime, let us know!
[Far Cry 2] Servers down for Xbox360/PS3/other platforms | POST HERE
I do fully appreciate where you're coming from there with the need for more visibility, however we do not have any further communication visible and are still waiting for further updates, so anything in relation to how long it may take for this to be addressed, what will be the case going forward and other details it isn't something we will be aware of as of right now, I'm afraid.
As far as the post you're referring to @Faqtur-matur, it has been confirmed that details that were provided by Halvors have been forwarded by @Ubi-Mushy, as it may indeed aid further investigation.
We will try to keep you in the loop guys as we go and thank you for bearing with us for the time being.
[RESOLVED] Ride cosmetics are missing from the customization menu | POST HERE
Hey guys, thanks for getting in touch and sorry to hear about this.
I've had a look however it does not appear that this issue was brought up before, therefore for reproduction purposes, can I ask whether issue was present to you as soon as vehicle was acquired or did the problem present itself later on in the game? Also, if either of you are able to provide us with video footage showing this, that would be great! If you are using PS4, you can do so by using 'Share' functionality on the controller.
@LastCapeCursder - would I be able to also double-check as to what is the platform you're playing on? Is it PS4 too?
Let us know and we will take it from there!
[RESOLVED] Unable to switch to first-person view in Discovery Tour | POST HERE
As soon as we will have any further communication regarding this, details will be posted here, in our official forums, as well as Assassin's Creed Valhalla website, so keep an eye and apologies if this has been taking a little longer than anticipated.
In the meantime, as a little workaround you can try Options Menu > Gameplay page > Toggle 'OFF' the Close Camera option.
Thank you for your continued patience and if you do happen to have any other queries or run into any other difficulties, drop us a message at any time!
Error 3_c4fa433c_353 Disconnected from Servers Contact Support
Hey @jimredtalon23, thanks for reaching out and sorry to hear you have ran into this issue as well.
Just to double-check to make sure we're on the same page - is the error message you receive along the lines of '3_c4fa433c_353'? If it is indeed, do mind that our team was planning on deploying a fix today, however due to unforeseen circumstances it was not released. At this moment in time, it would be difficult to give time estimate on when we will have it resolved however I can assure you, just as @Ubi-Viral stated, this is the matter our team is looking into.
Should you have any further queries in the meantime, let us know!
Ubi wont ban well known hackers
Hey @Boomslang, thanks for reaching out and sharing extensive input on the matter. I can see you're a passionate player and I fully appreciate the importance of keeping the integrity of the gameplay.
I have watched the video footage you've provided there, however it is not something I would be able to comment on and we have a separate team who deals with such matters, therefore I will forward it over to them for further review and will bring up the feedback you've mentioned. To add, reporting players through forums is against our forum rules, therefore we do invite players to either do it by using in-game report functionality or get through to us directly.
Moreover, I have had a closer look at the contacts you've made and can see that they have been correctly forwarded to our team and there has been no errors in regards to the process itself.
I do understand that sometimes the outcome may not always be satisfactory but I can ensure you that each of these instances are being reviewed case by case basis and we do take such matters seriously.
If you do happen to have any further queries or more feedback to share, feel free to drop us a message at any time!
AC Unity Unable to Play in Co-op | POST HERE
Hey everyone, I can fully appreciate that not having access to co-op functionality is a frustrating one and we do understand the impact of this.
As previously stated, we are waiting for further communication from the team and have highlighted the fact that this is something that concerns a good number of players, however we are still in a position to hear further updates.
I can assure you that there is on-going review and things are moving. I can understand that it may have been taking longer than initially anticipated and do apologise about the inconvenience this have caused.
We will try to keep you in the loop and thank you for all of your patience so far.
Latest posts made by Ubi-Karl
mastery challenge shop daggers models mixed
Hey @Ibsarp, thanks for getting through to us and sending details of the report!
I've had a closer look and it does not appear that we've had anything similar being brought up, therefore accordingly, I can now confirm that this has been forwarded to our development team for further review.
We very much appreciate your communication and if you do have any further queries or run into any difficulties, feel free to drop us a message at any time!
cannnot donate zero f vest
Hey @TR-old-relic, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with 'Ridgeway Pride' quest.
Just to double-check, is 'Donate' button greyed out for you by any chance? If it is indeed, I have seen another player who has suggested a workaround to buy a random weapon and go to the recalibration station to reroll the sadist talent on it and give it another go to see if issue persists.
Keep us updated!
The division 2 Doesnt show up in game library
Hey @Emolederc, thanks for reaching out, welcome to forums and sorry to hear about the difficulty you ran into with locating your purchase.
I've had a closer look, however I wasn't able to locate any contact made from you via email, so maybe it did not go through.
As far as accessing support website goes, I'd either recommend to try using another browser or incognito mode, and see if issue persists.
Now as this is concerning a purchase made on your account, this will involve discussing account related details, something that we can only do in private, so as an alternative to support website, you can also get through to us via one of the channels below, and we will gladly take a closer look at the situation:
- Facebook: (https://en-gb.facebook.com/UbisoftSupport/)
Hope this helps and if you have any further queries, let us know!
Unable to overwrite Loadout - Bug report & work around
Hey @Anonymus23, thank you very much for sharing this and do hope @quinch1199 and others who may run into similar issue will find this useful .
Should you have any other workarounds to share, or if you run into any difficulties yourself, feel free to reach out at any time!
NO LOOT OBTAIN Countdown
Hey @Sorata__Kanda, thanks for reaching out and sending details of the issue over!
As it stands, I can confirm that we have received more reports from other players who have experienced the exact same issue, therefore I have added your video footage and other details to the report, which shall aid the on-going investigation.
Goes without saying - apologies about any inconvenience this may cause for the time being and if you have any further queries or notice other issues, feel free to get in touch at any time!
TU15 - Dread Edict Stack Bug
Hey @SpicedAlmonds, thanks for reaching out!
I've had a closer look and wasn't able to find anything similar being brought up, therefore as you've sent such a detailed and insightful report, I can now confirm that this has been forwarded to our development team for further review.
We very much appreciate your communication and if we may require any additional information for reproduction purposes, we may update the thread accordingly.
Until then, apologies about any inconvenience and if you have any further queries or notice any other issues, feel free to drop us a message at any time!
Bizarre "fear" AoD
Hey @desrocchi, thanks for your response there.
Do you happen to recall the location of the place by any chance? We may have received some reports about this however I'm not certain of which location this is.
Let us know!
Appearance customization bug with heartbreaker appearance
Hey @selwerdgekte, thanks for reaching out and welcome to forums!
As it stands, I can confirm that we have received a number of contacts regarding the exact same issue you've described and details have been already forwarded to our development team for further review.
We do apologise about the inconvenience this may cause for the time being and if we will have any updates to share, details will be posted here, in our official forums, so keep an eye.
Until then, if you have any further queries or notice any other issues, feel free to drop us a message at any time!
patch 15 ongoing directive bug
Hey @Woodverine! I believe you are referring to 'Effect Expert' Summit Challenge, however from the reports we've gathered, it appears that issue occurred regardless of the setup that was being used at the time (including Banshee), however I do appreciate your insight there!
@MorteCerta66 - any time!
WEAPON HOLSTER BUG
Thanks for your response @XxSHADOWCOMMAND as well as your input @grantsheppard, and I can now confirm that this has been forwarded to our development team for further review.
If we will require any additional details, we may update the thread accordingly.
Goes without saying - apologies for any inconvenience this may cause and should you have any further queries or notice any other issues, do not hesitate and reach out at any time!