Hey there @taubin308 and @talgarth1. Thank you both for getting in touch and sharing that screenshot. I understand there is no "locate games" option, and I would like to clarify how you can do this.

To move your game files over to another drive, you must do this manually. I am afraid we currently do not have a button that will do this. However, I will gladly forward this information over to the development team so that they can be aware of what you have said.

I will now explain how to do this and I will use Assassin's Creed Valhalla as an example. Please note that if you wish to do this and manually move files, you do so at your own risk. I would personally recommend that instead, you reinstall the game over on the desired drive.

1. First, navigate to the properties section, then over the local files tab, select open folder.
2. Then please move the folder to the desired drive. It is important to note that the folder you move needs to be the game title folder that contains all the game files. So in this instance, it will be the one called, called "Assassin's Creed Valhalla".
3. Once you have transferred the game to the desired drive, please fully shut down and restart the Ubisoft Connect Client.
4. Then please proceed to relaunch the client and navigate over to the game.
5. The game will have a download button, but slightly below that, in a smaller font, it will display "locate game folder", please click this and locate your game folder.
6. Once you press okay, the game files should sync with the client.

We also have an article explaining steps 4 through to 6. If you have any questions or run into any other issues, please do not hesitate to let me know.

Hey there @falkorn_, thanks for getting back to us and for elaborating on this further, I have gone ahead and forwarded the additional information you have shared over to our development team so that they can take a closer look into it. If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey there @Stevenunbound, I am sorry to hear that you are also experiencing this issue. Thank you for letting me know about the steps you have already taken. We have a potential workaround here that may help resolve the "Failed to Synchronise Saves" error message. The workaround will overwrite the current cloud save. If you are happy to try, could you please go through the following for me?

1. Open Ubisoft Connect as administrator, click the menu icon at the top left and go to settings.
2. Untick "Enable cloud save synchronisation for supported games"
3. Make backup of savegames - default location C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames
4. Remove the save file from the original folder.
5. Launch game, play till the game makes an autosave or you manually save. This is approximately 5-10 minutes of gameplay
6. Quit the game, re-enable cloud saves and relaunch the game.
7. Select local save when prompted. Saves should be resynced.

I am afraid we are unable to recover save files. Therefore if you are still experiencing the error after carrying out these steps, you may have to make a brand new save and overwrite the cloud save with your new local save.

Hey there @bielik01, thanks for creating a thread regarding this. I appreciate the video and it clearly shows that the Camera Offset setting is not functioning as intended, I have gone ahead and forwarded the information over to our development teams so that they can take a closer look into the problem. Once we have further information to share, it will be posted below.

@Littleweasel01 - I have gone ahead and merged your thread with this one, as they are both regarding the same topic. This will help ensure all future updates are posted in one place, I hope you do not mind.

Hey @valektra, I have moved your thread from Player Support over to the General Discussions of The Division 2 as it seems you posted in the wrong subforum! I hope that you do not mind and thank you for posting!

Hey @aromistic, absolutely, this has been included in the feedback that I provided. Should you have further questions regarding this or anything else, please don't hesitate to let me know.

Hey everyone, I have another update regarding this issue on Assassin's Creed Unity. The team have confirmed this is something they are currently investigating and I am afraid we do not have further information to share at the moment. I want to assure you that they are working hard, once we have further information we will update the thread and let you all know.

Hey there everyone, thank you all for the further comments. As per my last reply, if you wish to use a third-party software, you would be doing so at your own risk, and Ubisoft Support will be unable to assist regarding any issues that may result from using third-party software to modify launcher files in an unauthorised way.

I understand that some of you believe that we are not investigating this problem, and I understand that this issue has been occurring for quite some time. I want to apologise for any miscommunication that has been caused in the past, I want to assure you that our teams are hard at work investigating it.

@Mr.T.Magnum - thank you for sharing all of your findings into this discussions thread, I greatly appreciate it and I have forwarded these findings over to our teams to assist them with their ongoing investigations.

We are continually monitoring the issue from our end and as soon as further information can be shared, we will post below and update you all.

Hey again @allhimik7, it's absolutely no problem. Thanks again for taking the time to post here! If you have any questions or run into any other issues, please do not hesitate to let me know.

Hey there @xen0rm, thanks for taking the time to get in touch. I am sorry to hear that your game froze after successfully extracting on Countdown, thank you for letting me know. To help potentially prevent this from occurring again in the future, could you please go through this technical troubleshooting article for me ensuring you have completed all of the steps? As these steps can help rule out many of the common causes for performance-related issues. 

If you have gone through that article and continue to experience further freezes on Countdown, could you please let me know, and share a short video showing this in action? Please ensure the video shows the freeze right after/ or during the successful extraction. You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us another way, such as through a file-sharing site. 

I will continue to keep an eye out for similar reports on my end.

It is important to also note, that our team is aware that crashes have been occurring more often for players since the recent TU1.5, and they're actively working on helping reduce the frequency of these.

If you have any further questions please let me know and I will do my best to respond to them.

Hey there @szbozso94, thanks for getting in touch, it's no problem! It is important to note that we have a potential solution in place and it has been around for a while. I have taken a look into yours and I have provided an update from my end. Could you please take a look and we'll continue it from there?

Hey everyone, I'm sorry to hear this, and thank you all for the continued discussions. I understand the frustration caused by this bug and sincerely apologise for the inconvenience caused. I am afraid we do not have any updates regarding this, but the issue is still being investigated. We are continually monitoring the issue from our side and as soon as further information can be shared, we will post below and update you all. 

Hey there @michaelkastein, thank you for getting in touch and I'm sorry to hear that you have been experiencing issues with the original Assassin's Creed. Am I correct in thinking you missed the pile of hay and fell to your death? That's happened to me a few times before! Altaïr can respawn though so it's all good. On this occasion, just to check that no files have went corrupt, could you please go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues.

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey there @estero_2-0, thanks for taking the time to get in touch. I'm sorry to hear that you've been unable to play Assassin's Creed Odyssey due to a prompt when pressing play. That sounds strange! Could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues.

If problems persist after going through those steps, could you please provide a short video showing this in action? 

You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us another way, such as through a file-sharing site. A video demonstrating this occurring will greatly assist us with a better understanding of the issue. If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey there @govind0610 and @Fawazindeedh, thank you both for taking the time to let me know about this. i'm sorry to hear that you have been experiencing framerate drops on Assassin's Creed Odyssey. longjohn119 has shared a fantastic video here and I would recommend that you both take a look into it.

Additionally, could you please both go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues.

@longjohn119 - Thank you for helping out here and sharing that useful video, I appreciate it!

Hey there @Hyperdite, thanks for taking the time to get in touch. I'm sorry to hear that you've been experiencing issues launching Assassin's Creed Odyssey. Could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues.

Should you have further questions regarding any of those steps in the article above, or regarding any other issue, please do not hesitate to let me know.  

Hey there @ghostofronin, thanks for getting in touch, and that's a great question. I have just looked into this from my side and I don't believe that it increases damage if you use a spear. I'm pretty sure the damage will remain as 35% Assassin damage no matter the weapon. If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey there @vitobruise, thanks for the comment, I understand. The flickering on Syndicate is a known issue, and I'm afraid at the moment we don't have updates regarding this. I would also love to see a remaster for Unity! If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey there @pts_dragonlord, I'm sorry to hear that you're still unable to launch and play Assassin's Creed Unity. Thank you for going through all of those steps. Could you please also try running the game in Windows Compatibility mode? Please try running the game on Windows 7.

if those steps don't help, could you please reach out and create a case through the Ubisoft Support website? Also, when doing this, could you please attach your System Files? These files will greatly assist our investigation. Once the case has been created, one of our specialists will be able to take a closer look into why this might be happening. 

For anyone else who comes across this thread, and has been experiencing issues launching Assassin's Creed Unity after going through the troubleshooting previously provided by my colleague and myself, could you please also reach out and create a case through the Ubisoft Support website?

If you are experiencing issues creating a case, please note that we have other social media platforms available where you can also reach out to a specialist. You can find our dedicated Facebook and Twitter support here.

Hey there @szbozso94, I'm sorry to hear that you have also experienced problems downloading the Eastern European edition of Assassin's Creed Black Flag. As mentioned by my colleagues previously, if you still need assistance, could you please reach out and create a case through the Ubisoft Support website? Here, one of our specialists will be able to take a closer look into why this might be happening.

For anyone else who comes across this thread, and has also been experiencing issues downloading the Eastern European edition, could you please reach out and create a case through the Ubisoft Support website aswell?

If you are experiencing issues creating a case, please note that we have other social media platforms available where you can also reach out to a specialist. You can find our dedicated Facebook and Twitter support here.