Hey all,

Due to it being a time limited purchase and us still not having received a reply back about this ourselves, I have left feedback to see if it can be made available again or provided to players due to the issue. I don't know if it will be possible, but I've passed on the suggestion just in case.

Hey all,

I've just merged some threads on this so we can keep you all updated in 1 place when we can. The dev team are aware of this and are looking into it already and we've forwarded on save files and all the information we can that has been posted here, so thanks for your reports. I do apologise for the inconvenience this will have caused you, especially those who don't have another recent save they can load in the meantime. We'll keep you updated as soon as we have any information from the dev team to share.

Hey everyone,

Just an update, I found more reports of this over on the Steam forums too and we have got it reported to be looked into from our side, so hopefully doesn't require you to do anything but we'll let you know here if you do.

Hey all,

I'm afraid we still don't have an update on when this will be resolved just yet, but please be aware this is something the team are looking into and we will provide any updates we hear back on this thread, so you don't need to create any support tickets and can just follow here.

Hey all,

Just to provide a bit of an update, this does seem to be a bug and something the dev team are going to look into fixing in future updates.

Thanks @Halfloaf

We have passed on the thread so the dev team can see how many comments the thread is getting asking for this

Hey everyone,

Thanks for letting us know you have started experiencing freezing issues since the update. I'll report this to the dev team so they are aware of this and put forward the suggestion to have the option to roll back the update on Steam Deck. I hope this will be possible for you all.

Hey,

Thanks for reporting this, both of you. I'll create a report and forward your video on @Brotinn. I've also got your save files downloaded to send them too, so we'll let you know if they need any further information.

Hey everyone,

A tweet has been put out also but just to update you here too, we want to confirm that your characters and progression are NOT affected by this situation and will be accessible as soon as fix is deployed.

The dev team believe they have found the cause of the issue and no longer require us to forward affected account details on. If this changes, we'll let you know to start posting here again, but for now you can just wait for the fix to be applied.

If you have deleted your character fully by mistake, please reach out to our support team through one of the methods below so that we can get your character recovered manually:

Tickets & Live Chat:
https://support.ubi.com/en-gb/Cases/New/

Twitter:
https://twitter.com/UbisoftSupport

Facebook:
https://www.facebook.com/UbisoftSupportUK/?brand_redir=348896167463

Thanks again for your reports and your patience whilst we work to get this resolved for you.

Hey @ausravensbane

I'm sorry to hear your daughter hasn't been able to use her Just Dance Unlimited subscription.

Please make sure you have set the Nintendo Switch as the Primary Nintendo Switch Console for the Nintendo Account that bought the subscription, as this is a requirement. You can see the Nintendo article here on how to do this.

If you have ever had a different Nintendo Switch console to the one you are on now, you need to deactivate that console as the primary console first. There is another Nintendo article here: (https://www.nintendo.co.uk/Support/Nintendo-Switch/FAQ/How-to-Deregister-a-Primary-Nintendo-Switch-Console-1364365.html) on how to do this, and suggests contacting their support through the link at the bottom of the page if you are unable to do this.

Hey,

I'm afraid not, as the seasons are limited time. There is an article here about them. Hopefully there will be re-runs in future but not something I can confirm at this time.

Hey @Nyx6991

Could you record a short video clip next time you receive one so we can show the dev team how it looks for you now?

Hey @An0nymio

We (the support team you speak to on the forums) don't hear in advance of any developer blogs / articles being posted if that's the kind of thing you're asking about?

The only things we can share on the forums are things like patch notes when we receive them, and provide updates on specific issues if we have heard anything back in our bug reports to the dev team.

Hey @Pouria_8O8

First of all, please try going through the connectivity troubleshooting for this game found here.

If you still have an issue, please let us know at which point do you get the error? Have you even been able to make a character and load into the game at all yet?

@personassassin I'm sorry to hear that Steam can't provide any further support. As none of our games have received an update dedicated to work on Steam deck, there's not much else we can suggest other than what was already said I'm afraid.

Edit - I just found a post on the Steam forums here with a suggestion that may help.

Hey @Ghost23exe

As it was working recently, I'd first suggest to have a look at seeing if you've had any Windows automatic updates install or if you have installed anything new that is running in the background or plugged anything new into the PC? If so, try reverting the updates or closing those down, or unplugging them.

Hey @Macbeth907

I'd suggest for both you and your friend to go through the connection troubleshooting found here.

Also, if you have been trying to join your friend, try having them join you instead.

Hey @QuarkNS

As Ubi-Gouda mentioned above, the issue has been reported to the dev team but we don't have any news back currently.

Hey,

We have no news on any further planned changes for the horses steering but we have passed this on to the dev team.

I'm sorry to hear that @iBogdanUA. I hope you are still able to play through the game.