A result of disturbances in the magnetosphere caused by solar wind. They / Them
Best posts made by Ubi-Borealis
[RESOLVED] Unable to proceed with "Saint Faith" mystery | POST HERE
Thank you for continuing to share your experiences with "Saint Faith." The development team had hoped to have this issue resolved in TU 1.2.2, though the investigation was reopened following reports that the issue still persisted. We understand that this issue is preventing players from achieving 100% completion, and we apologise for any inconvenience that has been caused by this.
We can confirm that a fix for "Saint Faith" will be deployed in a future update. We don't yet have a confirmed ETA for when this update is due to be release.
As we have no further information to share at this time, we have decided to temporarily lock this thread as we have enough input and information that we were able to forward to our Development Team. If you want to follow the progress, please just follow this thread by selecting "Watching" in the top-right corner of the thread. Once we have any new updates to share with you all regarding "Saint Faith," we will unlock this thread once again. You can also keep an eye out for updates within the News & Announcements forum.
In the meantime, please refrain from making any duplicate threads about "Saint Faith," as these will be merged into this ongoing Megathread. This will allow us to keep all information and updates from the investigation in one place.
Please note that the development team have not announced any plans to remove this quest from the game, or to remove it from the 100% completion requirements. If you have not already, we would recommend taking a look at our Dev Blog, as it gives great insight into the internal development processes, as well as a pipeline for how fixes are developed and deployed.
Thank you for your understanding
EDIT 16 July, 2021: The development team have announced that they will be deploying a fix for "Saint Faith" in TU 1.3.0. We don't yet have a confirmed ETA for when this update will be deployed. The development team have currently targeted a release period of July 2021. Once we have more information to share regarding TU 1.3.0, it will be posted within this thread and in the News & Announcements forum.
Reported Issue Megathread List | Check here for your issue! [UPDATED 18/10/2022]
We at Ubisoft Support have started to create megathreads for regularly-reported issues, common queries, and subjects of interest or concern. If a thread already exists for your issue and is listed below, please post there rather than starting a thread of your own!
Not all of these issues are yet recognised / under investigation by the developers (please see the official Known Issues List for those), but will be submitted to them for investigation once we have collected enough information. If you're experiencing an issue listed below, please help us to gather the information we need by posting in the threads listed.
Please do be aware that this list is not exhaustive, and that not every issue we are currently investigating is listed here. Do not be concerned if your issue is not listed - we're committed to investigating all reports submitted and will do our best to assist you further. Thank you!
ISSUES / QUERIES UNDER INVESTIGATION BY UBISOFT SUPPORT
- UNABLE TO PROGRESS IN AN OPERATION
- MISSING OPERATIONS
- UNABLE TO PROGRESS IN SIDE MISSION
- [REOPENED] Unable to progress in "Everything to Lose"
- GAMEPLAY BUGS, GLITCHES & QUERIES
- Didn't receive "One Ping Only" and "Revolutionary Armour Set" after completing "The Lion's Den"
- Didn't receive the Mysterious Key during "Fetch Quest"
- Ubisoft Connect Core Challenges aren't tracking correctly
- Ride props are missing from the customization menu
- Unable to unlock the Barracuda Turret and other vehicle parts after completing the requirements
- Vehicles and horses keep oversteering
- Fort Oro collectible inaccessible if Treasure Hunt already complete
- Unable to collect new intel from NPC Guerillas
- Weapons from Treasure Hunts not acquired if Black Market version is already owned
- TECHNICAL ISSUES & QUERIES
- Crash / Freeze
- Peripherals / Controllers
- Error Codes
We'll add more links here as threads are put together. Again, please bear in mind that while the issues above have been reported to us, not all have been fully investigated / are known, so fixes are not guaranteed unless stated otherwise in the threads themselves. When more information on each issue is available, we will update each individual thread. Thank you!
[RESOLVED] Unable to progress with "A Brewing Storm" after waking up | POST HERE
Following the release of our Dev Blog, I would like to reach out to you with some updates regarding "A Brewing Storm." We can now confirm that a fix for this quest will be released with our next Title Update, which is due to be deployed next week.
Patch notes will be shared in our News & Announcements forum closer to the official release dates, so please keep an eye out for these.
We appreciate you taking the time to share your thoughts and feedback regarding "A Brewing Storm" with us in this thread. As mentioned by @Ubi-Woofer, please abide to the forum rules when making posts. Aggressive behaviour towards members of the team and excessive foul language use will not be tolerated, and sanctions will be applied as and when necessary. This includes editing and deleting posts when appropriate.
If you are encountering issues in other quests, such as Pig of Prophecy, I would recommend checking out the dedicated megathread for further news and updates. You can view our megathread list here.
@DocHolliday182 - We understand that you may be frustrated, and you are welcome to express how you feel in the forums. We ask that players maintain a respectful tone when posting in forums, and refrain from using excessive foul language, as mentioned in rule 3.2 and 3.3:
3.2 Contain foul language not permitted on the boards with or without symbols to disguise their intended purpose.
3.3 Insult, harass, abuse forum members, mods or staff of the boards or Support.
If any players breach forum rules, then sanctions will be applied.
@maxxsinner - Please note that the player support team does not have any control over the Ubisoft returns policy, or the return policy of any other retailers. As players have asked how they could request a refund, we provided the resources for those players to learn more about the refund policy and how to submit a request. If you're having trouble opening up a support ticket or a live chat via the website, you can also reach our support team via Twitter and Facebook.
@Renz832017 & @victoruchiha82 - Any compensation is at the decision of the Assassin's Creed: Valhalla team. Player Support have no influence in this decision. If compensation is offered to players, this news will be communicated on our official platforms or via in-game notifications.
Thank you all
[RESOLVED] Guaranteed Assassination not working following TU 1.1.2 | POST HERE
I've merged together some similar threads about this issue together into one single thread. I apologise if this has disrupted any ongoing discussion. Creating one thread will allow us to keep all information and updates regarding the issue in one place.
Thanks for reporting this issue within the forums! I actually noticed this whilst playing through a river raid last night, even though I have guaranteed assassinations turned on. I was also able to test on an older save, and guaranteed assassinations returned. I've now passed on your reports to the development team so they can take a closer look at this.
Once we have an new updates to share from the development team, such as requiring additional information from the players within this thread, we will reach out here. Please keep an eye out for any more news and information.
[RESOLVED] Unable to find big Flatfish/Mackerel and small Halibut/Sturgeon while fishing | POST HERE
I'd like to take the time to reach out to you all with an update, and to respond to some posts that have been left since my last post. At this moment, I'm afraid we have no new information to share regarding the missing large flatfish/mackerel, or bringing those flying fish back into the water. The development team are still taking a closer look at both of these reports. Once we have any news to share, we will post it within this thread, so please keep an eye out for updates!
@WhoCares78 - Maybe they're flying in the auroras in the sky... they are known as rivers of light, after all
@eL_T_US - Hey there! Thanks for taking the time to share your feedback with us. Please be assured that the development team has been actively working on this investigation since it was first reported by players. This was something that we had hoped to be resolved in previous updates, and we're sorry for any disappointment that has been caused by their disappearance following these updates. Both myself and @Ubi-Woofer have tried our best to keep you all updated when we can, and we have also been actively passing on any new reports you guys have made following previous updates. As we're not part of the development team, we cannot speculate on how easy or hard this is to fix. Once we do have any more information to share from the investigation, it will be posted within this thread.
@luigispcrew - Don't worry, big mackerel and big flatfish are both included in this!
@SkyrimwitcherFW - Hello! I cannot speak for everyone on the team, but both myself and @Ubi-Woofer are active players of Valhalla! We've both completed the game, and have regularly passed along our own images/videos and save files to help in investigations. We are also both looking forward to finally being able to complete the fishing deliveries @Ubi-Woofer has actually spent a lot of time creating videos to help with finding certain fish (like the small sturgeon and halibut). Once we have any updates to share about the missing large fish, they will be shared in this thread as soon as we know, so please keep an eye out!
If anyone needs help with finding certain fish or creatures, please let @Ubi-Woofer and she'll do her best to make a video for you!
@bielik01 - Thanks for taking the time to share a video with us! I'll pass this along to the development team as well
[RESOLVED] Unable to progress with "In the Absence of an Ealdorman" | POST HERE
I would like to reach out you all with an update. Following the announcement of TU 1.2.0, I would like to update you all with the status of the ongoing investigations into "In the Absence of Ealdorman." TU 1.2.0 is due to be deployed 16 March, 2021 at 1PM CET/8AM EDT. You can read the patch notes and learn more here.
The following issues are due to be resolved with TU 1.2.0:
- Unable to give the brooch to Hunwald, due to looting it prior to starting the quest
- Cutscene does not start after finding the Ealdorman in the castle
- Quest objective marker is missing after a crash / game restart
If you are affected by any of these issues following the deployment of TU 1.2.0, please don't hesitate to update this thread so we can take a closer look. Please include a video that shows you have TU 1.2.0 installed, as well as the issue still persisting in-game for you following TU 1.2.0.
The following issues are still under investigation by the development team:
- Bodies to investigate in Roaring Meg's Spring / the sewers are missing
- Status: Under Investigation (additional videos / save games welcomed)
- Comments: This issue has been reported by limited players, but the developers have opened an investigation after receiving an affected save file. Additional videos of the issue and save files would be helpful for them to look further into this. I've asked for an update to see if there is any other information that they require as well.
- Unable to complete the investigation of the three clues
- Status: Under Investigation (additional videos / save games welcomed)
- Comments: This issue remains under investigation, and there are no progress updates to report at the current time. As soon as we receive an update, we'll advise you all of this here.
- Unable to speak to the hospice NPC with the information you need in order to proceed
- Status: Could not be reproduced on TU 1.1.1 (need affected save games to continue investigation)
- Comments: The developers tried to reproduce this issue previously, but could not do so on the previous TU 1.1.1. If you are affected by this issue, they would like to gather your save file for further investigation to take place into this issue.
[RESOLVED] [Sigrblot] Unable to complete "The War Effort" due to Foreign Supplies being exhausted | POST HERE
I would like to share with you all an official update from our teams.
We would like to assure you all that the development team is treating this issue seriously and they are working on a long-term solution. We are also considering a hotfix for this issue. You can read more about what hotfixes are in the Dev Blog, as well as the difference between a hotfix and a title update.
Once we have any new updates to share with you all regarding the missing foreign supplies, we will let you know on our official platforms and within the News & Announcements forum.
[RESOLVED] [26 Oct, 2021] [PC] Black Screen when launching Far Cry 6 | POST HERE
I've merged together a few threads about encountering a black screen when launching Far Cry 6 following the update released earlier today. The dedicated team has been notified about this issue and are currently investigating this issue further.
We have had reports that verifying your game files within Ubisoft Connect can help to resolve this issue. If you haven't been able to try this yet, we encourage that you give these steps a try.
If you are still encountering a black screen after verifying your game files, please don't hesitate to update us within this thread so we can investigate further.
[RESOLVED] [PC] "Direct3D 12 Feature Level Support Wasn't Found" error on launch | POST HERE
Thank you for taking the time to share your feedback with us regarding the "Direct3D 12 Feature Level Support" error you've been experiencing when launching Far Cry 6 following the release of Title Update 3. We'd like to apologise for any inconvenience that have been caused by this, and for any impact it has made on your gaming experience.
We have passed on the feedback and concerns that were shared with us within this thread to the development team, who have reached out to us with an update regarding this requirement:
While this is the intended behavior, we recognize that this is not an ideal situation for users who were previously able to play. We'll look to roll this back in the short term, and add a non blocking alert in the future. Users who are encountering this now are prone to experiencing crashes and other issues that we will not fix, as they are not running on the minimum required hardware(DX12)
You can find the minimum requirements for Far Cry 6 here.
We don't yet have an ETA for when the development team will implement the rollback and add in a non blocking alert. As soon as we have more information to share, we will post within this thread and within the News & Announcements forum once this information is made available to us.
[RESOLVED] Unable to use PS4 Share Play following TU 1.1.2 | POST HERE
Thanks for taking the time to report this within the forums. I've passed these on to the development team to see if they can take a closer look at players being unable to use the PS4 Share Play function following TU 1.1.2.
Once we have any new updates to share, we will post them within this thread. We apologise for any inconvenience caused, and appreciate your patience as we investigate this further.
Latest posts made by Ubi-Borealis
Logged out multiple times a day from Discussion forums | POST HERE
Thank you for providing us with more details about your experiences with being logged out from Ubisoft platforms, as well as your trouble with the "Remember Me" feature. I can see that our dedicated teams have been notified about this behaviour, and are investigating further. I've also now passed on your reports about experiencing this issue specifically outside of the Ubisoft Connect launcher, so the team can look into this as well.
If we require any additional information, we'll reach out within this thread. Additionally, any updates from the investigation will be made available within the forums, so please keep an eye out.
Logged out multiple times a day from Discussion forums | POST HERE
Hello there @auridulis!
Thank you for providing us with more details about your experience with the "Remember Me" feature. I apologise for any impact that this may have had on your gaming and browsing experience.
I can see that our dedicated teams are looking into this feature not working as anticipated. I've now passed on your report about this feature not working on other Ubisoft platforms as well, such as within the Discussions forums.
Once we have any updates to share from the investigation into the "Remember Me" feature, these will be posted within the forums, so please keep an eye out.
Cannot Select Game To Get Support
Hello there @Kuuvarjo!
Thank you for providing us with some more details about your experience. I tested this myself on the Ubisoft Help website, and I also wasn't able to select a specific game when "Ubisoft Connect on PC" was selected as the platform. I also wasn't able to submit a support ticket without selecting a game either.
I've forwarded this to our dedicated teams so they can take a closer look at this. If we require any additional information from you, we'll reach out within this thread.
I apologise again for any inconvenience this issue may have caused you. I'm glad to hear that you have been able to create a support ticket by selecting "PC" as your platform, though I understand that this was not accurate for your query. If you haven't yet, please ensure that you specify your issue is with the Ubisoft Connect launcher, as our team will then be able to update your ticket data accordingly.
Cannot reach support
Hello there @illusory! Welcome to the forums
I'm sorry to hear that you've had trouble creating a support ticket via the Ubisoft Help website. Thank you for taking the time to share your report with us.
Would you be able to provide me with some more details about how you're trying to create a support ticket? When on the "Contact Us" page, can you let me know what Platform, Game and Category you are selecting? This will help us to establish what could be preventing you from submitting a support ticket.
Steep (that I bought on steam) wont start
Hello there @k-BeQ! Welcome to the forums
I'm sorry to hear that you've encountered trouble whilst playing Steep. As there can be a number of potential causes behind technical issues in-game, it can be tricky to provide a single fix that can resolve all of these. If you can provide us with more details about the issues you're having whilst playing Steep, we can look into your specific case further and provide appropriate troubleshooting steps.
Are you also having issues when launching the game via Steam, or have you encountered a different issue that is impacting on your ability to play? Please can you provide us with as much detail as possible.
Remember Me / Trusted Device Not Working Correctly - Ubisoft Connect launcher | POST HERE
Hello there @boxthunder!
Thank you for providing more detail about your experience with the Ubisoft Connect launcher. I apologise for any impact that this issue has had on your gaming experience.
I can see that our dedicated teams are looking into why the "Remember Me" isn't functioning as anticipated. We don't yet have any updates to share from the investigation at this time. Once any new information is available, we will let you know within the forums.
Regarding the Cloud Sync error you've encountered - have you been able to try any of the recommend troubleshooting shared earlier in this thread by @Ubi-Woofer? And if so, has this helped to alleviate the issue at all?
Logged out near end of mission FFS !!!! Division 2
Hello there @al-59! Welcome to the forums
I'm sorry to hear that you've encountered trouble with being logged out due to inactivity. Thank you for taking the time to share your feedback with us. I apologise for any impact that this has had on your gaming experience, and would like to assure you that your feedback has been passed along to our dedicated teams.
Would you be able to let us know if this behaviour has occurred before, either when you've been away from the game or whilst in-game? I'm aware that we've had a number of reports about players being logged out due to inactivity recently, and I'd like to establish if your experience is linked to this ongoing investigation.
Ubisoft Connect and the Ubisoft games I downloaded are uninstalling themselves
Hello there @AmiralSparks! Welcome to the forums
I'm sorry to hear that you're having trouble installing Ubisoft Connect and your games. Thank you for taking the time to share your report with us.
Just to clarify - is only you Ubisoft Connect related software (launcher and games etc) being uninstalled? Or has any other software been installed from your SSD as well?
Have you installed the content on your local disk, or has it been installed to an external drive as well?
You mention that this is the second time it has happened. Can you let us know if you made any changes or updates to your system prior to the content being uninstalled? Knowing more about the circumstances surrounding this issue will help us to investigate further.
Logged out due to inactivity when closing game - Ubisoft Connect | POST HERE
Hello there @MightyXeratul,
I apologise for any confusion that has been caused here. I appreciate you taking the time to clarify the issue you're encountering with the Ubisoft Connect launcher further.
I can see this issue has been reported to our dedicated teams, and that they're looking into this behaviour further. I apologise for any impact that this has had on your gaming experience.
We don't yet have any updates to share with you from the investigation at this time. Once any new information is made available, we will be sure to let you know about this within the forums and on our official platforms, so please keep an eye out.
This product cannot be activated right now, please try again later.
I'm sorry to hear that you've been encountering an error when trying to launch some of your Ubisoft titles. Thank you for taking the time to share your reports with us.
I'm aware that Ubisoft Connect experienced some degradation on July 6th 2022, which may have caused issues when activating your games. Have you been able to activate your game successfully yet, or are you still encountering this error?
If you are still experiencing this error, can you please provide us with the following details:
- Which launcher was the game purchased from (Ubisoft Connect, Steam, Epic Games etc)?
- Are you launching the game via GeForce Now?
- Have you been able to launch the game successfully before, or is this the first time you've launched the game?