Blasé 

Hi all! 
Last night after completing a Ironhorse raid, I was still in the group & party chat though, some people had left.
I basically went AFK to have a cigarette on my front balcony. When I came back inside to the lounge I noticed I was no longer in the game & the game was now on the character selection screen.
To my surprise & horror, not only was my main character gone, tabbing right which the system wouldn’t let me do since all four of my characters are gone, no longer exist. Basically I’ve my account just I have no characters. The game is asking myself to create a new character/ characters.
This has happened once before but only on my main character. After submitting a ticket to Ubisoft support they were able to reinstate my character within 12hrs.
This incident occurred basically 10hrs ago & I still have yet to submit a ticket on this issue. I’m upset, [censored] off & wish the world would burn yet. Because this has happened once before but only on the one character I’m kinda feeling blasé about the whole situation & tbh. I’m not in hurry to submit a ticket, feeling a bit over the game.
In a party chat it was mentioned my Microsoft account might be compromised because after going out & having another cigarette. I walked back into the lounge & [censored]… I see for some reason Microsoft is showing I’m trying to send a message (Yyyy) displayed on screen. Needless to say I grabbed the controller & cancelled the message.
I’ll get around to submitting a ticket to Ubisoft but at the moment I’m just over it. Due to previous experience with recovering one character I already know what hoop’s & hurdles Ubisoft will ask myself to jump. If my characters can’t be recovered I already know I will not return to Div 2. I’m not willing to reinvest in the game to start from nothing. I’ll keep you all posted on the situation but just feeling like I don’t want to do anything at the moment which includes submitting a ticket to Ubisoft support… thanks all for letting me vent 

Update; Tuesday March 14th 2023
Support ticket submitted Friday January 27th 2023
Day 46 since original support ticket submitted.

Friday February 3rd 2023
Day 39 since Ubisoft support last responded to my original support ticket & I replied with the requested information.

Tuesday February 21st 2023
Day 21 since direct messaging Ubisoft support via Twitter, still awaiting any reply.

Monday March 6th 2023
Day 8 since Ubisoft Support Twitter replied, quote.
“Hey there! We're sorry you haven't had a reply yet. We are experiencing a higher than normal amount of contacts so it may take time for the specialists to review and reach back out. Rest assured, they will contact you as soon as possible”, unquote.

Waiting patiently with I hope, a positive outcome to my support ticket, thank you.

@Ubi-Orion I see you’ve been active lately on the forums?
Any chance you could contact someone on the gaming team to look at my support ticket?
I mean there’s patient & then taking the mick…

Update; Friday March 10th 2023
Support ticket submitted Friday January 27th 2023
Day 42 since original support ticket submitted.

Friday February 3rd 2023
Day 35 since Ubisoft support last responded to my original support ticket & I replied with the requested information.

Tuesday February 21st 2023
Day 17 since direct messaging Ubisoft support via Twitter, still awaiting any reply.

Monday March 6th 2023
Day 4 since Ubisoft Support Twitter replied, quote.
“Hey there! We're sorry you haven't had a reply yet. We are experiencing a higher than normal amount of contacts so it may take time for the specialists to review and reach back out. Rest assured, they will contact you as soon as possible”, unquote.

Waiting patiently with I hope, a positive outcome to my support ticket, thank you.

Update; Monday March 6th 2023
@Ubi-Bean I see you’ve responded to a ticket I submitted December 2022 Thank you for that however. I would have appreciated it more had you responded to my current ticket.
Thanks nonetheless though.

Friday January 27th 2023
Day 38 since original support ticket submitted.

Friday February 3rd 2023
Day 31 since Ubisoft support last responded to my original support ticket.

Tuesday February 21st 2023
Day 13 since direct messaging Ubisoft support via Twitter, still awaiting any reply.

Monday March 1st 2023
Day 5 since Ubisoft Support Twitter replied, quote.
“Howdy! Apologies for the delay with your support case. The team is working to review and respond to all of the messages we've received, but due to the high number of contacts we've been receiving, it's taking us longer than usual.” unquote.

Waiting patiently with I hope, a positive outcome to my support ticket, thank you.

The saga continues…

Update; Thursday March 2nd 2023
Friday January 27th 2023
Day 34 since original support ticket submitted.

Friday February 3rd 2023
Day 27 since Ubisoft support last responded to my original support ticket.

Tuesday February 21st 2023
Day 9 since direct messaging Ubisoft support via Twitter, still awaiting any reply.

Monday March 1st 2023
Day 1 since Ubisoft Support Twitter replied, quote.
“Howdy! Apologies for the delay with your support case. The team is working to review and respond to all of the messages we've received, but due to the high number of contacts we've been receiving, it's taking us longer than usual.” unquote.

I did reply & basically said. Given the elapsed time frame could I not be given priority?
They did not reply
Anyone wanna bet how long this drama drags out for 🧐

Waiting patiently with I hope, a positive outcome to my support ticket, thank you.

Well… that time of the week again, no update on my issue.

Friday January 27th 2023
Day 30 since original support ticket submitted.

Friday February 3rd 2023
Day 23 since Ubisoft support last responded to my original support ticket.

Wednesday February 15th 2023
Day 11 since Ubisoft support responded to a tagged tweet via myself on Twitter.

Tuesday February 21st 2023
Day 5 since direct messaging Ubisoft support via Twitter, still awaiting any reply.

Waiting patiently with I hope, a positive outcome to my support ticket… maybe next week, fingers crossed.

@Ubi-TheBerry “Posting your case to the forums will not result in a faster response”.

I know but what it does do, is show everyone else the lack of support & that I’m not giving up. It’s keeping my case visual, active for all to see my experience.
Think I’ve been more than patient mate especially when I see someone else get there single character back after they submitted there ticket three days after mine. That was four days ago when they came here to the forum to acknowledge that they got the character back.

24 days ago since submitting the original ticket.
17 days ago since someone responded to that ticket.
5 days ago since the last response from support on Twitter.

Thank you @Ubi-TheBerry for understanding.

@Ubi-SleepyGoat hello, I see you’ve been active on the forums recently.
I’ve updated my support ticket my time this morning AEST with the following.

Greetings Ubisoft support. Day 23 of submitting my support ticket, day 16 since the last correspondence from yourselves & four days ago since I’ve last heard from Ubisoft support on Twitter. Patiently waiting on I hope, a positive outcome, thank you.

@edymemen mate you need to submit what you’ve written via a support ticket if you haven’t already. At the same time request a email verification link be sent to yourself.
Support will not investigate your issue until you have verified your account & via a support ticket.
Luck mate.

@braxis2010 they should be able to recover your main character as they did with myself October 2022. In that particular case it was all sorted within a 12 hour window.
No idea why support tickets are taking so long with reply’s apart from, staff cut backs at a guess.
Currently have a ticket open to recover 4 lost characters now since January 27th 2023. Maybe take a look at the thread to give yourself an idea of what to do especially my last comment, good luck.
https://discussions.ubisoft.com/topic/185434/all-characters-lost?lang=en-US

@devineregent88 mate I see you’ve the one post, you’re going to need to do a few things. Firstly submit a support ticket explaining what’s happened & what outcome you’d like if you haven’t already. If you have cool but go back into that support ticket & update it by. Requesting a verification email to be sent to you, Click on this when you get it else support will not assist as they need the verification to confirm, it’s you also.
Include these questions, so copy paste what I’m about to write & answer the questions the best to your ability.
CHARACTERS MISSING:
ARE ANY CHARACTERS HARDCORE CHARACTERS?:
LAST TIME ACCESSED:
ESTIMATED PLAYTIME:
CHARACTER LEVEL:
ESTIMATE OF XP:
DARKZONE LEVEL:
GEAR SCORE:
MALE / FEMALE
I’m suggesting this to you so that you spend less time going back & forth in replies which will lead to delays in recovering your characters.
Best of luck mate, that makes 3 of us I know of with all characters lost.