Thank you Ubi-Woofer for your response in the forum.

In answer to your question, i have a GPU that does not support Feature Level 12_0, and therefore i am unable to run the game.

As requested i attached the MSINFO and DXDIAG files.

Thanks you in advance!

Hello everyone

I have the same problem with DX12 issue. I requested for a refund but Ubisoft infromed me that my request is not eligible. I guess this is because it has been a pre-order. Well i have a game that i cant' play and i don't understand why i can't take my money back. I can't understand also the difference between the refund policy of pre-orders and orders. Anyway its very sad, but life goes on. The only thing that is going to stop is me buying again games from Ubisoft.