preordered 20/11/20, order no 1014054555, support ticket 13120091, if you could pass this almong aswell please

its seems as tho all that need's to be done is to take the money, the payment is pending, and i know the card is working as i made purchases after this one, so pls thke the cash and gimme the game .... that or cancel the order, tho that would be annoying as i used 100 uplay points to get the discount lol

ive been working the last few days, and the next couple aswell so no not yet sadly. the option wasnt available when i logged the ticket, ill look again in a day or two i guess when next off

this was supposed to be my "winter pressures" relief gameplay, front line NHS paramedic needs a break

now 15 days !

information sent as requested, thanks

thanks for your reply, i have updated my ticket with screenshots of the order from the Ubisoft store website, i had initially gone to order from the Ubi connect client, got the uplay discount then followed the included link that took me to the Ubi store where i made the purchase.

The fact they are seperate makes sense as to why my order shows where it does but not on main "connect" page, but is kinda odd if its the same company, but im only a mere mortal and the ways of corperate big boys are beyond me lol.

Thanks for the uplay points refund, much appreciated, i hope to hear from you soonish re getting me the game opened up as i have a week off work now and it'd be great to get some AC playtime in

And, apologies for the bumping thing, i hadnt realised it was specifically against forum rules, and yes i can see how it just clutters things up, i wont do it again

so the preorder i made has been deleted from my purchase history, my 100 uplay points are gone but thankfully no ££ taken, so kinda fair enough. But ..

Support pls add the 100 uplay points wasted back to my account, thanks then i'll reorder in a dew days/weeks when its settled down a bit

christ why is this so complicated, the UK store site still has my preorder listed as purchased, the US one i got auto sent to earlier doesnt !! even with same login/ account details.

i give up

preordered on the 2nd Nov, still no game or reply to support ticket, tbh i have continued to play fallout 76 i got for a tenner, not a great situation for the AC series, i was so looking forward to this

ive been working the last few days, and the next couple aswell so no not yet sadly. the option wasnt available when i logged the ticket, ill look again in a day or two i guess when next off

this was supposed to be my "winter pressures" relief gameplay, front line NHS paramedic needs a break

now 15 days !

preordered 20/11/20, order no 1014054555, support ticket 13120091, if you could pass this almong aswell please

its seems as tho all that need's to be done is to take the money, the payment is pending, and i know the card is working as i made purchases after this one, so pls thke the cash and gimme the game .... that or cancel the order, tho that would be annoying as i used 100 uplay points to get the discount lol

As seems to be a recuring theme sadly, i pre ordered AC Valhalla on 2nd Nov with the 20% discount using uplay points, still no luck recieving the game. I posted a ticket early yesterday (13120091), annoyingly i have neither the game or the option to cancel the purchace and get it elsewhere.

The point of pre-ordering is to get it on release and while i get that "things happen" sometimes its still annoying, please resolve this ASAP.

Many thanks