I have progressed past the point where you should get this gear pack; the Family matters quest, according to everything i have seen online. I am about 6 hours into the game so far and still do not have any of the items from the Ultimate edition that i purchased. Why is that? How do i get the items?

I have progressed past the point where you should get this gear pack; the Family matters quest, according to everything i have seen online. I am about 6 hours into the game so far and still do not have any of the items from the Ultimate edition that i purchased. Why is that? How do i get the items?