Hello,

I purchased the game Friday evening 11/13/20 around 6pm PST. Here we are Sunday 9:30am PST and no game to show for it. I've contacted support, I've chat with "game" support - who had no access to "store" support.

The transaction is pending in my bank account - perhaps this is the issue?
If it is the issue - why? When I buy a sandwich or groceries at the store, the clerk does not hold them until the transaction posts - they confirm funds are in the bank and they reserve those funds and I take my food.

Why can't I play the game I'm purchasing Ubisoft Connect?

I've never been this frustrated with a distribution service. I'm sure there are some reasons - glitches / high demand..etc. However, a much larger issue is the support and communication has been non-existent from the Store support. They closed down live chat and no updates on process.

If I was anyone else, I would have purchased the game, then SAW NOTHING for it, and because there was no email confirmation of the purchase, I would suspect fraud.

What's going on and when can we find resolution? I want to support Ubisoft, I have for many years. But this is beyond frustrating.
#valhalla
#ubisoft connect
#angrycustomer