Well well well,

Just got off Live Chat with @Ubi-kibz (not on this thread I don't think) and the reference is 13782702.

It was utterly useless in terms of information and assistance. Quite simply I want a refund as the product I purchased doesn't work. As I purchased on Microsoft Game Store this can't be given by Ubisoft (That makes sense), but they were unable to give me anything that I could take to Microsoft to facilitate the refund.

Ubi-Kibz had some great advice though, apparently all we need to be is "have some patience". I personally thought waiting from 26th November was patient enough, but perhaps I'm mistaken. @Ubi-Woofer do you have any idea how much more patient we need to be? Shall I ignore the game till March? Perhaps next November?

I don't fathom for a second that the development team won't have a list of known bugs and expected finishes to them, I also bet that they have a task of producing new content that can be monetised with Helix credits as a big focus as well, but it would be nice for Ubisoft to think more about those that have already invested in their product by making it work, rather than looking for new avenues of cash (I do of course say this not having any shares in Ubisoft, if I did, I'd be laughing!).

I'd like to think that the next pub some of the Ubisoft team go into (well when we're allowed back) the team behind the bar, take their order, take payment and then in delivery of their drinks ensure that at least 1/5 of the liquid isn't in the glass. When queried the bar team can assure them to be patient and follow the dartboard for more updates, or perhaps they'd like to purchase a bag of peanuts whilst they wait?

As it's fun all the same, here is the a video link: (https://photos.app.goo.gl/61Fr3oUmtjZoA7E16) to the exact same issue we are all having. Maybe this video will be the one that clears the breach! The chap on the right in that video was a new addition this time and no, I couldn't interact with him.

Come on lads, just give us an ETA!

when I try to drop the video into the comment it won’t do it. Has the video the other used shared above not been useful already?

edit - I do not have enough privileges to post the video.

where on the big fix priority list does this issue currently sit? What is the process/who do I need to contact re refunded money for the faulty product?

@ubi-borealis tried to upload my video here so we’ll see if it works.

would like to know why this is taking so long to fix please and what sort of response you would expect in our situation.

@ubi-woofer Hey Dude, how do we send the video in? I'm not sure how to record my actual gameplay, so if I filmed on mobile or something similar would that work? I mean, I could also send you a shot of the quest activated by no icon appearing on the map or the compass marker at the top.

I'm playing on XBOX as an FYI and man this is frustrating. If you shell out just under £100 for a game, you kinda hope you're able to play it.

@ubi-raziel Hey Gang, any update on this? Would love to get cracking on with the story.