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Pinned Locked *READ FIRST BEFORE POSTING* Help us help you!
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Hello and welcome to the Assassin's Creed Odyssey support forums. This forum is for technical support and reporting bugs. If you would like to give a suggestion or feedback, please do so in the general discussion forum here.
Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found in the post below.
To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.
To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
An example of a good title: Ubisoft Service is currently unavailable error
An example of a bad title: HELP ME PLEASE
Also select the relevant tags that are available to identify which platform you are playing the game on and what it relates to.
In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:- A short description of the issue. Please include any error codes here.
- When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
- Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
- Have you tried any troubleshooting?
- Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
- Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidia GeForce GTX 970
- Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
- If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.
Official Response“We work in the Dark, to serve the Light. We are Assassins.”🦅
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Here is a list of helpful FAQs and resources for any questions or issues that may arise as you begin your exploration of Assassin's Creed Odyssey. As always, feel free to contact us here on the forums or via one of our support channels if you need any assistance!
General
Additional audio languages in Assassin's Creed Odyssey
Content
Content of Assassin's Creed Odyssey editions
Contents of the Season Pass
Content of Assassin's Creed Odyssey ULCs
Redeeming codes in-game
Locate unlocked items in Assassin's Creed Odyssey
I cannot find my content in Assassin's Creed Odyssey
Helix Credits not received
PC
System Requirements for Assassin's Creed Odyssey
Assassin's Creed Odyssey doesn't launch
Connectivity Issues in Assassin's Creed Odyssey on PC
Performance Issues in Assassin's Creed Odyssey
PS4
PS4 Controls for Assassin's Creed Odyssey
Connectivity issues in Assassin's Creed Odyssey on PS4
Xbox One
Xbox One Controls for Assassin's Creed Odyssey
Connectivity issues in Assassin's Creed Odyssey on Xbox OneOfficial Response“We work in the Dark, to serve the Light. We are Assassins.”🦅
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Contacting Ubisoft Support
Information on contacting Ubisoft Support can be found below:
Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.
Ticketing system
If you are creating a support ticket for an issue, please include information about the troubleshooting you have tried, and your MSINFO/DXDIAG.Official Response
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Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.
Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.
last edited by Ubi-Keo