Thanks for providing me with some more information about your experiences with the error code, @dcarp85. Thank you for also letting me know the additional troubleshooting steps you have tried as well, such as using an alternative connection and configuring port forwarding. I'm sorry to hear that the error persists after trying these steps.

As you have encountered some trouble when creating a support ticket, I've manually created one for you. You can find this by logging into the Ubisoft Support website and clicking on the hamburger menu in the top right corner. The menu that drops down should show you "My Cases" - click on that and you'll find your support case (14373440).

Would you be able to add a comment to this support ticket including all of the troubleshooting steps you have tried so far? Can you also attach an image of the error message you're receiving, as well as your port forwarding configuration, so our technical support agents can use this in their investigation?

Thanks!

I'm sorry to hear you're having trouble accessing your support ticket, @dcarp85. Thank you for letting me know what additional troubleshooting steps you have tried as well.

If you haven't already, would you be able to try the additional steps on this browser troubleshooting support article? In particular, I would recommend clearing your cache/cookies, or trying an incognito browser.

Please let us know if you're still having trouble accessing your support ticket after trying these steps. Thanks!

Thank you for clarifying the troubleshooting you have tried further for me, @dcarp85, and for testing an alternative account. It's definitely odd that you're able to login on one account, but not on the other.

I've moved your posts into a separate thread, as this is requiring additional investigation outside of the [0x00000004] error you're encountering in Assassin's Creed: Valhalla. This will allow us to keep the original thread on-topic as we investigate the issues you're having with the Ubisoft Support website separately.

Out of curiosity, would you be able to try logging into the Ubisoft Support website using a first-party login (such as a PSN/Xbox Live login)? When you're in the login page, you should see some icons underneath the input boxes. You can select the icon of the login you'd like to use.

If you're still unable to login, would you be able to let me know if you recently made any changes to your Ubisoft account, such as linking a new account?

Thanks!

Thanks for trying to login with your PSN ID for me. I'm sorry to hear that the issue still persists when using your 1st party login. Thank you for letting me know more about the recent changes you've made to your account, even if these were made after the error started to occur. This is all useful information for the investigation.

I'm going to forward this case to our specialist team to see if they can take a look at this. Once they've been able to investigate further, we'll reach out to you via this thread with any further steps or updates.

I'm afraid I cannot provide a definite time-frame for this update. Rest assured as soon as we hear back from them, we will notify you within this thread.

Thank you

Hello again @dcarp85!

Thank you for your patience. Our specialist team have been able to take a closer look at this case. We would like to open up a support ticket for this case, as this will require us to take a closer look at your account. For your account's safety and security, we cannot offer this type of support on the forums.

As you are unable to access support tickets on your main account, we would instead like to open a support ticket on your "new" account, that you can login to.

Could you please let me know the username of this account, so we can open this ticket up for you?

Thanks!

Thanks for providing me with that information, @dcarp85! Just to let you know, I've removed the email address from your message. We would recommend that you don't share this sensitive information publicly on the forums, for the safety and security of your account. If a member of the player support team asks you for account information, your account username is more than enough

I've opened up a support ticket for you on @ubiaccttst (14398142). Would you be able to login to the Ubisoft Support website to ensure you can access and update this case successfully?

I've also sent you a follow-up email to your test account with some additional instructions. For clarity's sake, I would recommend that we continue offering support via the support ticket rather than over the forums.

If you have any questions or concerns about accessing this support ticket, please don't hesitate to reach out!

Thank you

Hello there @lum1n! Welcome to the forums

I'm sorry to hear that you're having trouble logging into the Ubisoft Support website. You mention that you've been able to contact support using your smartphone. In this case, I would recommend that you open up a support ticket using your smartphone so our team can investigate this issue further.

When opening up a support ticket, please can you include any troubleshooting steps you have tried, including any steps you have tried from our browser troubleshooting support article.

Thanks!