hello there, i have a problem.. when i choose difficulty level and other 2 settings, it transfers me to a white screen where an icon of AC is loading at down right corner and many ppl voices are surrounding me.. i am waiting for 3 mins and nothing... after that i restart the game and press continue.. it loads me to one black clouded place where i control a child ( and i guess that is the scene after that white screen i told about).. then it tries to load the next scene dissapearing the kid i controlled for a while and then the same proble... ppl voices everywhere and am waiting around 3 minutes but nothing.. someone of the support team who can help me ?

I started playing at lowest difficulty setting across the board (combat, stealth, exploration) and played without issue for my first 4.5 hour session, was really enjoying the game at those setting, not to many other problems witht the game as far as performance on my PC.

The problem started the second time i tried loading into the game and playing. suddenly i was being 2 shot by low level enemies and all the exploration assistance was gone from the UI. insead of stomping through raids now, i cant even get through the first wave of enemies without getting killed, making the game ultra frustrating for me and basically unplayable.

I have tried to go into the game play menu and change the difficulty setting ( when i go into the menu it still reads my original all easy difficulty presets)
i change them all to hard and save, game reloads from save screen and puts me into the game, then i go back into gameplay menu and turn my difficulty back to easy, game reloads but still no desired effect.

please advise Ubisoft.
Thanks