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Launch issues
0 Likes/3 Replies/93 Views
Hello!
I just got the game and downloaded it. I did so to find that whenever I reached the epilepsy disclaimer page, the game crashes. I don't know why my PC meets and exceeds all of the requirements; I've re-installed the game, and I watched a video to help, but this didn't fix it. I'm always running MSI afterburner when I launch it, and I've verified my files.
What is going on!!?? -
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@dkingthelegend
Hey there.
I'm sorry to hear you're having issues with crashing when launching the game.
The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing.
If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook: (https://en-gb.facebook.com/UbisoftSupport) and Twitter and they will be able to create a support case for you.
After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:
MSInfo
DxDiag
Thanks.Official Response
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