@claiger_ I'm sorry to hear that you are experiencing this, it is not a known issue.

Does this only occur if you have the Moonlight Axe equipped? If you have not tried this could you try equipping a different weapon, save then exit the game. Then try loading that save file whilst connected to the internet and check your inventory to see if the Moonlight Axe is still missing.

Hello all!
 
Thank you for continuing to share your reports within this thread regarding your downgraded weapons. As the development team plan to resolve this issue in a future update, you don't need to provide us with the additional information I requested in an earlier post. Thank you for taking the time to share this information with us in the meantime

Until this fix is deployed, We would strongly recommend against upgrading these weapons, as this will prevent the potential loss of any in-game resources.

Once we have any further information to share regarding the future update, it will be posted within this thread and in the News & Announcements forum, so please keep an eye out in these places.

Thanks all!

Hello all!
 
I would like to reach out to you all with an update from the development team. The issue wherein the Ubisoft Connect weapons have been downgraded will be resolved in TU 1.2.0. This update is due to be deployed 16 March, 2021 at 1PM CET/8AM EDT. You can read the patch notes and learn more here.
 
If the issue still persists for you following the deployment of TU 1.2.0, please can you provide us with a video that shows the following:

• You have TU 1.2.0 installed. You can check this in the title menu in the bottom right-hand corner.
• That your weapons are still downgrading when playing the game.

 
Thanks all!  
 

Hello there @MikeFara! Welcome to the forum

Thanks for taking the time to share your experience within the forum. I'm glad to hear that you were able to restore your armour upgrades. Reloading an earlier save is definitely a good workaround to try if this does happen to you. The Berserker gear may still downgrade from time-to-time, but all resources and runes used in the upgrade should be returned to your inventory. You can read more about the Berserker gear downgrades specifically in this megathread.

If this continues to happen following TU 1.2.0, please can you check to ensure that resources have been returned to your inventory? If the resources/runes have not been returned to you, please don't hesitate to let us know so we can investigate further.

Thanks!

Hello there @Forestwytch!

Thanks for taking the time to share your experience. I'm sorry to hear that you have lost resources when the downgrade occurred in-game for you. Has your Spartan bow downgraded following TU 1.2.0? Or are you now able to upgrade the weapon without it downgrading?

Thanks!

Hello there @Intertesla! Welcome to the forums

I'm sorry to hear that you've lost your Berserker gear. If you've lost access to all of your Berserker gear, I would recommend opening a support ticket so our team can take a closer look at your account and your missing items. You can open a support ticket in the following ways:

• Via the Ubisoft Support website
• Starting a live chat (please check your regional opening times first!)
• Twitter and Facebook

When opening a ticket, please include an image that shows your current in-game inventory and that the Berserker items are missing, as well as a full-screen image of your proof of purchase for the ultimate edition of the game. These will be helpful for further investigation.

Thanks!

Hello there!

As we have had no new reports of issues persisting with the Ubisoft Connect rewards resetting following the release of TU 1.2.0, we will now be locking this thread.

If you encounter any further trouble with the Ubisoft Connect rewards, please don't hesitate to open up a new thread and we will take a closer look. Please include as much information about the issue you're encountering as possible, including additional images and videos, as this is helpful for further investigation.

Thanks!