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Locked Solved [RESOLVED] Unable to play on my platform in my region despite the regional release time having passed | POST HERE
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@moffman14 Yeah, I can understand you feelings there. Not everything is like this for PC, but It does happen from time to time.
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i don´t get into the game, there stand coming soon and if im clicking on it and want to start, the start button says "pre-loaded"
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I pre ordered through Epic and now its saying "Available 10/11/20" which is today and its still not letting me launch the game.
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@mrharwoodinho I was hoping reinstalling on epic would be the way around this uplay issue but no looks like I'm doomed thanks ubisoft
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@kluivet29 same problem for a lot of pc users by the looks of it
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Hey guys,
If the game was purchased on the Epic Games Store, then the game will be live at 16.00UTC.
You can see the release dates here: (https://pbs.twimg.com/media/EmKStpmXgAEKFyx?format=jpg&name=large).Official Response -
same problem here i am in UK, game was bought on ubisoft connect.
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ho preaquistato il gioco su epic games ma non riesco ad aprirlo cioè non mi da assasin creed valhalla neanche disponibile ditemi voi che fare
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J'ai acheté le jeu aujourd'hui et au bout d'une heure il est toujours pas apparu dans ma bibliothèque de jeux, les screens sont ci dessous, que faire?
https://prnt.sc/vhirt0: (https://prnt.sc/vhirt0)
https://prnt.sc/vhis2m: (https://prnt.sc/vhis2m)
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@srxisdaking Apologies for our delayed response, there has been a high volume of posts due to the game launch and this can cause some delays.
Have you been able to launch the game now?Official Response -
@nilreme Hey there, thanks for getting in touch!
We are able to offer Support in English at the moment. Please translate your message, and I will be happy to help!
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Hey everyone! First, I'd like to sincerely apologize for the delayed response. Due to all the releases we've had recently, Support has been incredibly busy working to answer all the inquiries we have coming in. Second, I'm truly sorry for the initial inconvenience and frustration that this may have caused you all. I can fully understand how annoying it must be to anticipate a game's launch then have to continue waiting for it to become available to you. Moving forward, I'm assuming you all have access to your purchased copy of Valhalla. However, if that is not the case, then please create a ticket at support.ubi.com to receive further assistance. Our agents would be more than happy to provide the support needed to get this resolved. Thank you for your patience!
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@lebiannen
I am afraid that our Forum Support team currently only speak English, and French and German via their own language page.
If you are having an issue, and cannot speak the above languages, please contact us via ticket on our website.
An agent will get back to you in your native language.Official Response -
Mods can close the thread now. This issue stands resolved for everyone.
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Hello there,
As this issue has been resolved, we will now be marking this thread as resolved and locking it.
If you encounter any additional issues in Assassin's Creed: Valhalla, please don't hesitate to open a new thread so we can take a closer look.
Thanks
Official Response
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