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Locked Solved [RESOLVED] Unable to collect key in southwest Jotunheim to access wealth | POST HERE
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@tmetheienohen I've tried many hours to beat the bug using the v helpful video guide posted above, I normally keep trying until I've used up all my health (there's a small drop off as you land) and then give up until the next time I want to waste my time
I loved this game but this has really annoyed me and taken the fun out of it - I haven't completed any of the river raids as, like you, it appears that we aren't getting the focus from the Ubisoft development team to resolve it. I suspect they have a lot of issues given the other posts I've seen, I was affected by some of these but managed to find ways round those with help from other players videos and tips. -
@ubi-borealis Hi - I wondered if there was any update you could provide on this issue? As you know, we're all desperate to get that bloody key!!
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Hello there!
@chrisbaker1972 - Thanks for taking the time to check in on the investigation! I'm afraid that I have no new updates to share from the development team regarding the floating key. Thanks for trying all the workarounds in the meantime. I'm sorry to hear that you've still be unable to grab the key, even in slow motion. Please be assured that once we have any new updates to share, we will post them within this thread and within the News & Announcements forum.
@tmetheienohen - Thanks for taking the time to share your feedback with us. The player support team tries to provide updates as regularly as they are able to from an investigation. The development team are still taking a closer look at this issue, and once we have any new information to share it will be posted within the forums. I apologise for any disappointment that has been caused by this. I'm glad to hear that you've been able to successfully collect the key using the workarounds that players have shared.
Thanks all!
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@namraksr It's so frustrating as I see on other forums PS4/5 owners posting to say they've got the platinum with around 150 hours of play, I'm on 230 hours and still glitched
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Hello all!
I'd like to reach out to you all with an update from the development team! They hope to resolve this issue in a future update! Currently, we cannot provide a definite date for this update's release. Once we have more certain information about this, it will be posted within this thread and within the News & Announcements forum.
We hope you will all be able to collect this key soon! In the meantime, please keep an eye out for future updates within the forum.
Thanks all!
Official ResponseThey/Them | If my answer helped you, give it a thumbs-up! | ubisoft.com/help | @UbisoftSupport
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@ubi-borealis Wow
- thanks for the update, I have everything crossed for an early fix - thanks for raising this and getting this issue in front of the right people!
It will be amazing to complete the game, get the platinum trophy before the Irish/French DLC drops -
You're welcome @chrisbaker1972! Once we have more information on when exactly this update be released, please be assured we'll share the news within this thread. I certainly hope that you will be able to attain platinum before the extra season pass content is released as well!
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As the title says I can't finish off Jotunheim as My last wealth location is unfinishable as the key at the abandoned mines floats in the air after the crate has fallen.
I've seen other people online with the same issue has there ever been a work around or fix? -
Hello all!
Following the announcement of TU 1.2.0, I would like to reach out to you all with an update. The development team plans to fix this issue with the floating key in tomorrow's update!
This update is due to be deployed 16 March, 2021 at 1PM CET/8AM EDT. You can read the patch notes and learn more here.
If the issue still persists for you following the deployment of TU 1.2.0, please can you provide us with a video that shows the following:- You have TU 1.2.0 installed. You can check this in the title menu in the bottom right-hand corner.
- That you are still unable to collect this key in Jotunheim
Thanks all! Official ResponseThey/Them | If my answer helped you, give it a thumbs-up! | ubisoft.com/help | @UbisoftSupport
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At what point do we get refunded from ubisoft if they cant get thier **** together and fix the issues
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@ubi-borealis I saw that the update had released last night and downloaded it to my PS5, I loaded up the game and was across the river from the crate, I shot it down and was massively grateful to see the key on the ground
I collected the key, unlocked the chest, received Ymir's Bloodstone and was able to complete Jotunheim by making the offering at the altar. As soon as I did the last trophies popped and I now have the Platinum!!!
Thanks so much for your help with this and for ensuring the Development Team were aware of the issue. -
Hello there!
I'm glad to hear you've been able to collect the key, @chrisbaker1972! You're welcome for the help. I thank you, as well as all the other players within this thread, for the reports and updates you provided for us. It's been really helpful throughout the investigation. Congratulations on reaching platinum too!
@Silverwolf6497 - Welcome to the forums
I'm sorry to hear this. Are you still unable to collect the key following TU 1.2.0?
Thanks! Official Response -
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Hello there!
As we have had no new reports of issues persisting when collecting the key in southwest Jotunheim following the release of TU 1.2.0, we will now be locking this thread.
If you encounter any further trouble when collecting wealth in Jotunheim, please don't hesitate to open up a new thread and we will take a closer look. Please include as much information about the issue you're encountering as possible, including additional images and videos, as this is helpful for further investigation.
Thanks!
Official Response
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