Hello there,

I apologise for the delayed response. Thank you for continuing to update this thread with your reports and experiences regarding your Xbox One / Series X|S controllers disconnecting whilst playing Assassin's Creed: Valhalla on PC. The development team are still investigating this issue further. I've added the reports that have been shared here to the ongoing investigation so the development team can take a closer look at these.

If you haven't already, please can you try these basic PC troubleshooting steps and ensure that your controller drivers are fully up-to-date. This will help to establish that there are no other background causes to the issue (such as conflicting software).

If you are having trouble with connecting your controller to the game, please can you provide us with all of the following information in the following format:

• What's the exact model of the controller you are using?
• Does the issue only occur on Assassin's Creed: Valhalla, or on other games as well?
• Does the controller only disconnect while in-game or also in the menus?
• Is your control input method set to exclusively controller, or hybrid?
• Do you have any other bluetooth devices or input devices connected at the same time while playing? Have you tested with these disconnected?
• If connecting the controller(s) to your PC with a wire, do the issues persist, or are they resolved?

@Husain-87 - If you're encountering trouble with your controller in Assassin's Creed IV: Black Flag, we'd recommend posting in the dedicated forums for this game.

@abostaca - I'm sorry to hear you've been charged twice. If you purchased the game from the Ubisoft Store, I would recommend opening a support ticket so our team can investigate this further.

Thank you!

Hello there!

@culanamo/Adrian - Thank you for sharing your report with us, and for providing us with all of the requested information. I've passed on your report to the development team so it can be used as part of the ongoing investigation.

I understand that using a wired connection is not ideal for your set-up. Rest assured that the development team are investigating what could potentially be causing this issue for players further. Once we have any new updates to share from the investigation, we will let you all know within this thread as soon as we are able to.

@Raging_Beard - Just to confirm, are you encountering this issue with Assassin's Creed: Valhalla too? If so, can you provide us with all of the following information:

• What's the exact model of the controller you are using?
• Does the issue only occur on Assassin's Creed: Valhalla, or on other games as well?
• Does the controller only disconnect while in-game or also in the menus?
• Is your control input method set to exclusively controller, or hybrid?
• Do you have any other bluetooth devices or input devices connected at the same time while playing? Have you tested with these disconnected?
• If connecting the controller(s) to your PC with a wire, do the issues persist, or are they resolved?

We can then pass your report along to the developers for a closer look.

@Nateks0492 - Thank you for such a detailed report, and for including additional images/videos for the team to take a closer look at! I've forwarded your report to the development team so they can include it in their ongoing investigation.

Thanks!

Hello there @def2att! Welcome to the forums

I'm sorry to hear that you're experiencing disconnection when using your Xbox Series X controller. Thanks for letting us know that you're able to use the controller successfully with a wired connection. I understand that this is not an ideal workaround, and would like to assure you that the development team are looking into this issue further.

Thanks for providing us with a lot of information already! Can you please provide us with this additional information as well:

• What's the exact model of the controller?
• Does the controller only disconnect while in-game or also in the menus?

We can then include this in your report to the development team.

Thanks!

Hello there!

Thank you for taking the time to share your workaround in this thread, @RemoteMan213! I'm glad to hear that this has helped to resolve the issue for you, @McDrizzlez!

The development team is still taking a closer look at what could potentially be causing this disconnection issue to occur whilst playing the game. If you're encountering issues with your Xbox One / Series X|S controller disconnecting whilst playing Assassin's Creed Valhalla, we'd recommend that you give this workaround a try. Additionally, we'd suggest that you use a wired connection if possible.

If you're still having trouble playing with your Xbox One / Series X|S controller after trying these steps, then please can you provide us with the following information:

• What is the exact model of the controller you're using?
• Does the issue only occur when playing Assassin's Creed Valhalla, or does it occur with other games as well?
• Does the controller only disconnect while in-game or also in the menus?

We can then forward these reports to the dedicated teams as part of the ongoing investigation.

Thanks!