same happening with me but bought off epic, a wierd issue though, it needs a pre order key to play the game, and i bought it on the 11th. Hello ubisoft???

Can someone please open my support ticket? It has been 48 hours since I purchased the game and I have not received any response from a customer service rep. Case number 13186551.

@hellen-_-keller I opened a ticket and chatted with support, they said I should receive an Email shortly since it has been escalated. That was 48 hrs ago... silence since. Ill let you know once I hear something

@trunkz123 Ok thank you, i actually opened a ticket too but still no response... 48 hours+ now

@trunkz123 i just got an email saying my order was confirmed from 48 hours ago... strange but they finally gave me my game!!! Goodluck Trunkz lmk if u need anything

@hellen-_-keller OMG finally, Just opened my Ubisoft connect and it is there to Download! Hopefully no more bugs moving forward

New ticket number: 13229044

@ubi-baron I've had left 3 messages to Ubisoft Support team but not a single reply was made. Oh! Right! Is it because of the Covid19??? . . .

WHERE IS MY GAMEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE

WHERE IS??????????????

@hugrmunr_ Hi! I have the same problem, have you found a fix?

@hugrmunr_ Did you buy it and it never sent you a mail? or showed up in your library too?

@pmacleod I have the exact same problem! Have you found a fix? It took the money from my account and i used the points and i still dont have the game. Almost 12 hours waiting now. Never got a email either!

@pmacleod I don't know what country you live in, but maybe try to figure out whether this is even legal by your country's laws?

@jfkflevoland
Sadly, I doubt this is illegal in any country since he got his initial payment back.

Absolutely terrible customer support, though.

Hi. I paid for Valhalla nearly 3 days ago, my payment was taken immediately but I have still had no game!!!!!
i didn't receive an email confirmation of my order either.
Please help

@o5pr3y01 the same thing has happened to me ive had the ticket open for three days no word back aswell has three payments of the game gone

I've had a ticket open for days too, no response at all!

hey could you please let me know wat you did to get a response ive been trying for three days and have lost 270 dollars trying to get the game as i was charged twice on my second attempted

@o5pr3y01 honestly this is the worst experience ive ever had buying a game i don't understand how there's even an issue in me buying the game and not receiving it yet still being charged