I have not option to upgrade AC Valhalla on my PlayStation 5, I put in the disc and it asks me either to copy or on the right hand side of the screen asks me to buy the ps5 version for £59.99 off the psn store please advise, I'm not the only person with the issue several of my friends have the same and many more on social media I'm from the UK

Just to add, im having the exact same issue!

Same issue here

I have the exact same issue. Only the PS4 version is available when the disc is inserted and the option to download the PS5 version wants me to buy the game.

What is Ubisoft up to with this one? Was the "free upgrade" text on my game case just put there for fun?

@omnistrife99 This worked for me. Cheers! Do you know whether you can you delete the Turkish account afterwards? Also do you have the reddit link?

@asswh00p Thanks. This did the job for me! Do you know whether I can delete the Turkish account after it's downloaded?

@asswh00p When you say you've set up an account with a Turkish address, what exactly do you mean? A Turkish e-mail address of some sort? I've only ever set up the one PS account years ago using my UK email address. If you could post a step by step guide to this workround I'd really appreciate it. Thanks

@fuzzball909 on your PS5 when you set up a new account, one of the first things it asks is your location and language. Put location as Turkey. A later step will also ask for your address, I still used my UK address and that worked out fine for me

We shouldn't have to set up account under other countries to play a game that we were told was a free upgrade... Is even printed on the front of the box

@cartman_uk99 exactly this is pathetic, it might work but i have the uk season pass too, this is on Ubi to fix the obvious issue that persists here, not us to make accounts in different countries just to play a game ive paid £60.00 for.

@mreledil same here, no option to upgrade, anyone any further updates on this? Option is simply missing....

@moladinho1 Worked great thank you. Season pass info has carried over too as the Legend of Beowulf mission is available for me as well.

Has there been any update on this yet? I spoke to someone from Ubisoft two days ago but was fobbed off.

@wes-lar i have seen this article:
https://www.pushsquare.com/news/2020/11/some_ps5_owners_cant_upgrade_ps4_copies_of_assassins_creed_valhalla_watch_dogs_legion: (https://pushsquare.com/news/2020/11/some_ps5_owners_cant_upgrade_ps4_copies_of_assassins_creed_valhalla_watch_dogs_legion)
But no fix, all it says is that ubisoft are investigating bla bla bla lol

@fuzzball909 good to hear pal. Hopefully a proper fix from Ubisoft comes shortly!

Hello everyone!

Apologies for having difficulties upgrading to the PS5 edition. Our team has been made aware and they are investigating why this affects some players.

Same here, cant upgrade my ps4 to ps5
When rhe disc in the console the I got only the ps4 version
Hope they will fix it up soon

Been unable to upgrade my copy of the game on my PS5 from my PS4 disc copy. Live chat support said is a known issue but cannot find any information on the forum. Any ideas when this will be available? Or what the fix is?

@r_g_unit you could always follow this article:
https://www.pushsquare.com/news/2020/11/some_ps5_owners_cant_upgrade_ps4_copies_of_assassins_creed_valhalla_watch_dogs_legion: (https://pushsquare.com/news/2020/11/some_ps5_owners_cant_upgrade_ps4_copies_of_assassins_creed_valhalla_watch_dogs_legion)
No fix as of yet tho

@ubi-raziel if you need a test user to assist with this I would be willing to assist, I have a UK PS5 and the PS4 version of the game was purchased from a UK company.

Thanks