@Skodri5 Thanks for posting, and please accept my apologies for the delayed reply.

Just so I fully understand your issue, can you please clarify what your issue is with regard to DX12? Do you have a GPU that does not support Feature Level 12_0, and therefore you are unable to run the game? Or does your GPU not support DX12 at all?

Once I have this information I can update your support case to include it for your refund request to be considered by our team. As is, I can see you requested a refund on the basis of not meeting the minimum system requirements, but for us to verify this, we do need to investigate this by collecting your MSINFO and DXDIAG files as well. Please submit those to your case and let me know when you've done so!

@JamesPyle I would advise against issuing a chargeback on a purchase made through our store, as there may be consequences for your account imposed if you do. Please read the linked article for more information on this subject. I'd encourage you to contact our team personally if needing further assistance.

Hello everyone! Please accept my apologies for the delayed response. I'd like to provide a few answers to questions that have been posted here in this thread, and hopefully clear up any misunderstandings regarding the system requirements. I have merged several threads together here to form this megathread, so I do apologise if prior conversations from the separate threads appear a little disjointed in this bigger thread now!

Firstly, I'd like to reiterate that DirectX 12 is a minimum requirement for Assassin's Creed Valhalla - DirectX 11 and any previous DirectX versions are not supported. In addition to this, feature Level 12_0 support is required for compatible GPUs, and we specified this in our announcement / news article here. If your GPU supports DirectX 12, but does not have Feature Level 12_0 support, you will be unable to play Assassin's Creed Valhalla as your GPU does not meet the minimum requirements for the game. If you are unsure how to determine whether your GPU supports Feature Level 12_0, you can find this out by running a DXDIAG report, visiting the "Display 1" tab in the pop-up window and under "drivers", find the line "Feature Levels", which should list all supported Feature Levels. Please make sure that, if you're a laptop user, you're utilising your dedicated GPU and not your integrated one as well!

If your GPU supports DirectX 12, has Feature Level 12_0 support, and meets our system requirements / high-end system requirements (as appropriate for the performance you want to achieve) - and you still receive the "Non-DX12 Video Card" error - please make sure to run through our basic PC troubleshooting, ensuring that you have the latest drivers for your GPU installed and the latest OS for your PC in particular. If issues should still persist after that, I would encourage you to contact us in a support case or Live Chat for us to investigate further with you and fully analyse the DXDIAG report you already ran, and your MSINFO report as well. Please attach these documents to your case using these instructions. We will consider any refund requests submitted on the basis of not meeting the requirements for the game on a case-by-case basis.

I do not know of any plans to add support for the game on Feature Level 11_1 or under as the requirement for 12_0 support was stated prior to the game's release, however I will communicate all of the feedback and comments shared in this thread with the developers for them to consider it. Please do not rely on this support being implemented however, as I cannot promise that it will be. If you would like to share any additional feedback, you are welcome to do so in this very thread.

TL;DR: DirectX 12 is a minimum requirement; Feature Level 12_0 support is a minimum requirement; if you're still receiving the "Non-DX12 Video Card" error despite your GPU fully meeting our minimum system requirements and having completed our PC troubleshooting, please reach out to us in a support case or Live Chat for further assistance with your MSINFO and DXDIAG files attached! No plans to add Feature Level 11_1 or below support that I know of, but I've forwarded all feedback left in this thread to the devs for their consideration. Refund requests submitted for not meeting the minimum requirements will be considered on a case-by-case basis.

Thank you for reading, and have a great rest of your week.

@kazoo_player Did you already open a support case to request a refund? If you did, I am happy to double-check if we can do anything further for you if you can provide the reference number here in this thread. If you did not already open a case, you are welcome to do so, but as stated in my previous post these are considered on a case-by-case basis.

@MeLmo0 Glad to hear that you were able to resolve your issue with the help of jeje_71! As I've written in my above post, if you do have two GPUs due to using a gaming laptop etc., please check that you're using the dedicated one rather than the integrated!

Thank you all for continuing to share your support for a patch that would allow the game to be playable on DirectX 12 Feature Level 11_1 or below.

I've already communicated this feedback to the developers, and will continue to update the report as new comments come in on this thread.

Again, as Feature Level 12_0 support is required in our system requirements and this was communicated before the launch of the game, I cannot promise that a patch will be introduced to support previous Feature Levels, but I'm happy to keep sharing your support for this with the developers!

@dionysian_tea Hey there, we did release the system specifications for PC ahead of release here, and our website has articles for both the basic / minimum requirements and also the higher-end requirements. I sincerely apologise if you feel these weren't visible enough, and I'll be happy to pass along any feedback you have about the publication of these.