Hi guys, I just got the game on Uplay, but can't start it at all. I get the splash screen and then the game crashes 2 seconds after with this very helpfull error:


I'm running Ryzen 1800x, 32 GBs Gskill FlareX ram, 2080 TI GPU. I've updated to the latest nvidia drivers 457.30 with a clean install, installed the latest VC++ redistributable version (it's newer than the one the game installs, but neither version works). Tried to remove overclocking as some people suggested that online, but it didn't work.
I verified the game files and everything was "fine". Saw that people were reporting problem with previous assassin's creed games (Origins, Odysey), where the games are not on the main(system) drive, or on an SSD, tried to move the files around nothing helped. I've not had problems with other Ubisoft titles on this machine (to be honest I don't think i've had problems with any games), i have wildlands and breakpoint (i think this one is on the same engine as Valhalla). Tried all the standard compatilbility options (low color depth, run as admin etc.)


Has anyone had this problem and can suggest a possible solution?

@trolsopol Have the same problem. Tried all of the above. I'm out of ideas and Ubisoft need to release a quick fix asap! Extremely frustrating paying for a game and it won't even start!

Forgot to mention that i already have a support request submitted on Tuesday - 13186910, but have had no updates yet. Can someone at ubisoft look into this ?!? @ubi-unicorn @Ubi-Baron @Ubi-Fractal @Ubi-Gaidheal @Ubi-Kay @Ubi-Litten @Ubi-Mercury @Ubi-Milky @Ubi-Mullac @Ubi-Pingu

Same here, I've tried every solution on every thread on this forum and still nothing works. Sucks that I got the $200 collectors edition of a game I can't even play. My PC is brand new as of this summer too so no reason that it shouldn't run smoothly. Really really upsetting.

Posting an update to keep this thread alive. Still no resolution found for this bug, still no update on my ticket.

@trolsopol i have this problem since day 0, and still no fix. U r not alone

@trolsopol just let us know bud cause I'm out of ideas but good to know not the only one with this problem

@trolsopol 12 hours later still nothing.

@ubi-unicorn
@Ubi-Baron
@Ubi-Fractal
@Ubi-Gaidheal
@Ubi-Kay
@Ubi-Litten
@Ubi-Mercury
@Ubi-Milky
@Ubi-Mullac
@Ubi-Pingu

any of you guys able to help ?

@trolsopol yup. Since the second the game launched. I have been stuck on splash screen. Nothing works for me either.... and I paid for the ultimate edition. I'm never paying for another pre order again after this. Not from ubisoft. Especially since ubisoft keeps basically telling people it's a problem on your end, not theirs. Thing is, it's the only game I have that doesn't work. So there's that.

@rogue-reaper13 At least you're getting a response. I've been posting stuff everywhere and not even a "hi" back. I'll be fine with a refund. but no response even.

@trolsopol Same here, still nothing

Just spoke with support, tried a bunch of other stuff and some that I had already tried none worked. They said it's going to be escalated to a higher level support team member and should be an update within a week... Now we wait again. At least i spoke to someone finally.

@trolsopol they assure u they will launch a update?

@crazydonkey88 Lol, noo they will update my ticket, with something, but it's not certain when the actual fix will be done.

@trolsopol jesus christ...

Yay can't wait to wait to play something i payed for just awesome thanks for the update tho your faster then they are lol

stuck on logo when i lunch the game...i try everting and still not working pls help

@tonyvida we're all there buddy, waiting on Ubisoft to do anything about it. So far when i talked to them i they asked me to try things that are already submitted in this forum and none helped. The only thing they suggested that i didn't see in the forum was to create a brand new Local account with admin permissions and try to start the game from that, but that didn't work either. So for now we wait. I've already spoken to them that i would like to have a refund but it looks like it takes ages for that as well, so there might be a fix before i get my money back. If that is the case i might cancel my refund request.

@tonyvida for me worked Windows Update and installation of all updates there

@crazydonkey88 I have already done this. usually do it every second Tuesday of the month, that's when Microsoft release their monthly security updates. I'm actually wondering if this is maybe caused by a dodgy windows update. For instance I have the 20H2 feature update, not sure if it's stable, but it hasn't caused anything else to have issues, so i'm more inclined to think it's ubisoft's fault.