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  • 2 Likes/846 Replies/41807 Views
    Ubisoft Support Staff 1550 posts

    @Shadowstriker55 Hey there, sorry to hear you lost your progress. To help us investigate this, please answer the following questions:

    • What platform are you playing on? Have you played the game on any other platforms?
    • How many hours of progress have you lost?
    • How many save slots are missing?
    • How much storage space is available on the console?
    • Did you experience a crash beforehand?
    • Have any error messages appeared? What was the message?
    • Have you lost progress before?
    • What was the last action/quest performed in-game?
    • Are you relying on auto save or using manual save feature?
    • Are you using the Quick Resume / Switcher feature if on console?
    • When did this begin (and what version of the game did it occur on)?
    • When was the last time you were able to load your save?

    Official Response
  • d4rkypl
    4 posts

    Any plans to actually fix it before you stop supporting the game in December or did you just decide that you don't care?

  • Ubi-Boost
    Ubisoft Support Staff 220 posts

    @d4rkypl Hi there! The team is still investigating this issue with progress/saves. Please be sure to keep an eye here on Discussions for any updates.

    Thank you for your patience and understanding.

    Official Response
  • d4rkypl
    4 posts

    @Ubi-Boost still waiting...

  • Ubi-Galaxy
    Ubisoft Support Staff 158 posts

    Hey @d4rkypl,

    Devs are still investigating the issue. Please keep an eye on the forum for updates.

    Thank you for your patience and understanding.

    Official Response
  • Ubi-Keo
    Ubisoft Support Staff 6300 posts

    Hi Vikings!

    After thorough investigation, the development team is unable to provide a solution for the reported issues. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

    With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue. If you wish to discuss further with our team, please open a case on our support website. 

    We will now lock this thread.

    Official Response

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