Hey, did anybody get an email confirmation by the way ? I paid as well and can't find my game but I also didn't get that email.

@leow193 I bought it yesterday, no verification email in sight

@yetifunkk same preordering doesnt make sense if we still cannot play

@leow193 i just got the verification from epic, nothing from ubisoft not even a reply from them

Honestly, I don't get how hard it is to just send the game.

• check the orders
• see if the person paid
• send a confirmation email
• allow the player to download the game

How can it be that hard for them to do that in more than 12 hours ???

@UbiKoality

Same problem, No game in library, order number:1014505330

@leow193 I am the same, money taken and no conformation email. I have been waiting almost 2 full days now.

company is a [censored] joke just let steam handle things in the future !

i bought game at 6.11 and still dont have it, even tho money has been chareged from bank. in support chat is always not available and case has been on "we are working on your case" since saturday. guess im not playing then. case #13096980

@sekesa1 Really? You bought the game almost five days ago and you have not had any response from Customer Service? That is beyond a joke. What hope do I have with only waiting two days.

yeah proves how little of a [censored] they give to the customers no wonder people hate them .. funny how the streamers got there copies though

@ubikoality

Case number -13136551. There is no game in library or response from support....

Hi, my case number is 13148207

It's been over 37 hours since I ordered the game and it still isn't in my library but the payment has been taken from my account. I've had no response from the support team through the website or twitter.

This is a bad joke, 20hrs here and the game still isn't in my library, the payment has been taken. First game that i bought on uplay and the last.

• @ubikoality could you check case number 13187361

It’s crazy, people who preordered can’t play, those who got it on PS4 can’t play due to their negligence on a game breaking bug. They need to get their act together on this game.

Purchase denied and received email from Ubisoft claiming i tried to commit Fraud when trying to pay for the game whit my own credit card. Tried several times and kept getting the same message, so i asked my sister to tried whit her card in case it was just my card being the issue, never had issues previously when purchasing games from Ubisoft. Turns out that even tho Ubisoft "denied" the purchase they still charged me and my sister fully for the game. So now 5 so called "blocked" attempts and a total of 2995 Swedish crowns is gone (that's about 350us$ according to google), and I am being completely stone walled by Ubi support. not a single !"#¤%& word of what's going on for 3 days. And the less i hear from ubi support the more seriously i'm considering contacting the Swedish police department to report Ubisoft for theft. I have posted proof in the support ticket that the money have been drawn by Ubisoft and that the money have left my bank account, whit the addition of my ID as proof that I am who I claim to be.

I have offered to do what ever i can do to help resolve the issue, not a word.
I have contacted support, not a word.
I have contacted Ubisoft trough Facebook, only got asked about ticket number and then complete silence, even when repeatably asking for any updates on what's happening. a simple "we are looking in to it" Or "we are currently dealing whit allot, and it might take some time to give you a response" would had sufficed then, but still absolute silence.

• My ticket number is 13118101

@ubikoality case number 13176276 same boat as everyone else...

I've been waiting for the game for more than 72 hours and nothing about the game in my library.
Congratulations ubisoft

this is so terrible still cant launch the game and still no results to fix it this is insane for a launch