Hello,

I have bought SSD from Samsung and I got the promotion code for AC: Valhalla. I visited the page: https://redeem.ubisoft.com/assassins-creed-valhalla/en-US,: (https://redeem.ubisoft.com/assassins-creed-valhalla/en-US,) logged to my account, entered the code. It said the promotion was successful. 

Unfortunately I don't have the game in my game library.. What should I do?
Of course the code isn't working anymore, as I already used it.

Can you please help me?
I tried to contact the UBI support, but there is no way. It says the live chat isn't available and to use another option. But there is no other option...

I have the same problem the game isn't showing in my library as well.

Same problem here.
Did you checked your email after the activation ?
it say "You will receive your unlock instructions via e-mail at game launch."
So no preload i guess...which is pretty god damn stupid

Hey guys! It looks like you all have followed the correct redemption process, and you will receive an email stating that the game is available in your library on launch day.

@ubi-spud
Heya, so no need to be worried? The game will be available for download just in the release day, no preload possible?

@mostajz I've had a look at this and that's what I'm seeing! Don't worry - you'll be emailed on the 10th. If not, for whatever reason, get in touch and we'll look into it!

@ubi-spud Thank you very much for such a fast support. I found out in the email that my game was correctly registered, so all should be hopefully fine
Have a lovely day

@ubi-spud same as AMD Rewards, sad but no preload from us.

I have also promo code from Samsung I got confirmation email about game that I am able to download but game is not in my library yet what should I do now?

@killershark5137 same here

I got also valhalla from samsung promo. 8 hours and still i dont have it in my library...

Hello,

Its 10th of November(8hours in) and I still dont see anything in my Library... So whats happend? I did recevie my "stupid" activation process, where do you have to just look in you library.
After this experience I am refusing to buy any other game from you.. This is just pure amateurism.....

So when I will see the game in game library?

Thanks..

I dont see the game in library too.

@tomasoo7_ I dont get it why Valhalla have this activation system. WD Legion from nVidia promo was activated and shown in library instantly and you could pre-load it too.

I dont see it too

@romco369 The same problem, see screenshots
:0(

Same here. I get email at midnight that i can download the game but no game in library

@r3d3m3 Same problem

same issue here

Same problem here