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Unsolved Buyed Club access but still do not have access to it
0 Likes/2 Replies/672 Views
Yo ubi,
Buyed club access like 4 hours ago and i still cant get access to it. I tried relaunching game and verifying files but none of them worked (dont really wanna reinstall my game)
I the though there was a problem with my payment so i just buyed it back and still nothing after restarting the game. I then checked my paypal and saw that I have been debited twice !
Someone could tell me if it is normal that i still dont have club access and if not, tell me what I must do to get it (if possible, without restarting my game) ?
Ubi, could you refund me my second buy since it was a mistake ? Or send me to anyone that can do this for me ? It would be wonderful !
Thank's for your helps guys ! ^^ -
Hello there @RaIINz,
Thanks for reaching out, apologies for the delay.
In regards to the purchase of digital products, we advise allowing 24hrs from the point of purchase for content to be delivered / activated, just to allow for any processing delays.
If your Club subscription still isn't active in-game, please reach out to us via our Help Site, Facebook or Twitter so we can look into this and refunding any duplicate purhcases.
Thank you!Official Response
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