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  • sizexd
    Original poster 3 posts

    Hi Forum,

    since two weeks or so my TM wont start up properly.
    I have searched the forums but was unable to find a solution, so im starting a new thread to maybe get some help from you people.
    The official support did not respond to me until now.

    Symptoms:
    Trackmania will launch but freezes after a second or so while loading. Sound is not affected by this, i can hear the normal menu music. It always seem to be around the same time the game freezes. After Launching but before the (i think its epilepsy) warning and Ubisoft/Nadeo Logos come on.
    Then i get the windows message "TrackmaniaUplay is not responding" with the corresponding options Close or Wait (see image). Launching as Admin will not even start the game, only the little Ubisoft-window appears.

    What i did until now:

    • Updated all drivers
    • Deinstalled and reinstalled GeForce Experience based on another forum post
    • Deinstalled TM and reinstalled it in the same location
    • Deinstalled TM and reinstalled in on a different SSD
    • Clear registry entrys after deinstall
    • All of above with OpenPlanet deinstalled


    Thanks in advance for the help!




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  • Wazorkk
    2 posts

    @sizexd same problem for two weeks now, not found any solution i'll tell you i find one.

  • AH-HA-HA-PEKO
    4 posts

    Reposting from another thread:

    This can be caused by two things:
    a) You have way too many custom blocks/items saved (and by way too many, I mean like 2-3k+. Remove some and restart the game. Should work properly.)

    b) As KillerDog7_7 mentioned, this is caused by a corrupted line in the config.

    To fix it, find the config file in your user folder. It can be either C:\Users\you\Documents\Trackmania\Config\Default.json or C:\Users\you\Documents\Trackmania2020\Config\Default.json.

    Once you find it, open it with a text editor of your choice (even standard windows notepad will work). Use the search function (CTRL+F) to look for AudioDevice_Oal.

    undefined

    If it has a super long value, remove it and replace it with "AudioDevice_Oal" : "|Device|Default".

    Restart the game and it should work properly.

    Audio devices with special language specific characters (eg. aęółżźć) will cause this corruption, so leave the Audio Device as default.

    Hope this helps.

  • Ubi-Clem
    Ubisoft Support Staff 462 posts

    Hey all!

    I guess @AH-HA-HA-PEKO has shared some specific steps that could be a solution for the encountered issue.

    Before advising anything else, could you guys have a look and try as per the instructions to isolate this from being the issue?

    Thanks!

    Official Response
  • sizexd
    Original poster 3 posts
    me specific steps that could be a solution for the encountered issue.

    It was the AudioDeviceOAL. Thanks so much!

  • Ubi-TheBerry
    Ubisoft Support Staff 5891 posts

    Glad to see that did the trick @sizexd!

    You know where we are if you need assistance with anything else in future!

    Official Response

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