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Moved The Settlers: New Allies - Game crashing after about 30 minutes of gameplay
3 Likes/12 Replies/372 Views
I loved the game! So far I haven't been able to finish a match since launch!
The game always crashes!! The characters simply stop moving, or move as if they were walking but don't move!!
I changed the directX to 11 and the problem continues!
please correct -
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Hey there @Fcomin and @bogbrush86 !
Thanks for reaching out about your crashes in The Settlers: New Allies. I am sorry to hear you're having difficulties playing the game.
Could you please attempt the following PC troubleshooting guide to see whether this assists with the crashes at all?
@Kushtrimxxx thanks for joining the thread! Please feel free to follow the above if you're experiencing any issues.
Let us know how you all get on. We're happy to assist further from here
Official Response -
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Hey @Fcomin, glad to hear you like the game!
For transparency, some issues are currently under investigation, and our teams are hard at work to come up with fixes.
As of now, we do not have any ETA to share, nor any updates.
We apologize for the inconvenience in the meantime.Official Response -
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@lolosfz66 Hi !
I've taken note of your feedback, and I'm sorry to hear that these Issues are impacting your experience !
We've replied to your message in another thread, so don't hesitate to check it out, and let us know if you have any questions !Official Response -
@Ubi-Slipstream
Can you return my purchase. I am not paying you to debug your clearly unfinished game. I am very dissappointed you sell this quality at the full price.
Epic refused the refund. -
The same issue happening here. I have been playing for two hours, more or less, and it crashed two times already.
The game is so nice, I liked it, and I hope they fix it soon because it's a great reason not to recommend the game until Ubisoft resolves these major issues. -
@OwnerWolf Hello there! I'm really sorry to hear that this is happening to you too.
Have you noticed the crashes happening after a certain point in the game or after performing a certain action? Is this happening in multiplayer or in single player?
Have you been able to attempt the steps in our PC Troubleshooting guide that my colleague sent above?
@Stocker_North Unfortunately we cannot provide refunds for games that were not purchased directly through our Ubisoft Store. I apologize for the inconvenience but in this case Epic will be responsible for providing a refund.Official Response -
What is going on with Ubisoft? I have subscribed to play this game specifically. I work 200h per month, have 1 week off, and cannot play because THE GAME KEEPS CRASHING.
My PC rig is in the 99th percentile and costs as much as a damn car. FIX THIS!! or Do Not Release Bugged Games~
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