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  • Pentacosmic
    Original poster 13 posts

    First of all: The game works totally fine for every official map (official Campaign, TOTD) and every game-mode (solo, live, COTD, ranked etc.).
    But when I play a Club Campaign map, like TMWT[e] or any Icy-Campaign (by FlinkTM), I don't have any PB-ghost the next time I play (which means after restarting the game).
    My PB-times and world-rankings are saved and displayed correctly (e.g. when I open the stop-watch icon menu). I also can select my PB-ghost via the stop-watch icon menu and drive against it or spectate it - like any other players' ghosts.

    But the normal PB-ghost is not available and every features that comes with it:
    -- no splits
    -- every first run (after game restart) is displayed and announced as a "new best time". So when my actual PB is e.g 00:02.000 and I drive 00:03:000 - congratulations! You got a "new personal best".
    -- selecting "drive against opponents (in your region)" gives me 7 other players' ghosts, instead of my PB-ghost plus 3 faster and 3 slower other players' ghosts.

    I already posted this problem about a year ago. Since then I have been trying not to be dissappointed at not getting any help. But now I want (or rather have to) learn the TMWT[e] maps in order to play ranked match making properly (because I am ranked "gold" soon). And now I feel dissappointed and helpless again, hence this new post.

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  • Ubi-Chiral
    Ubisoft Support Staff 373 posts

    Hey @Pentacosmic!

    I'm very sorry that this issue has persisted so long! Just so I can get caught up on what's going on can you answer the following for me?

    • Has this issue persisted the whole time since you originally posted about it? Or did it resolve and come back?
    • When you start a new run after a restart, can you see the medal from the previous run? And is there a blank time listed like -:--?
    • And to confirm, by restart, do you mean completely closing and relaunching the full game application? Or restarting a particular map or mode without closing the whole game?
    Official Response
  • Pentacosmic
    Original poster 13 posts

    @Ubi-Chiral
    The problem has been there all the time.
    "-:--.---" is shown everytime I start the map.
    The exception is when I manage to beat my real PB (meaning: when my PB that is displayed in the stop-watch-menu or "ultimate medal" plugin is updated to a better time/rank) - then everything will be fine: I can exit the map, play another map or mode, and come back to the map, no problems. But I must not RESTART THE GAME, then it is "-:--.---" all over again.
    Concerning the medals: they do persist, as do my world-rankings (no harm done there). It is weird. Part of the data is accessed and processed correctly, part is not. I made a series of (new) screenshots to better explain the problems:

  • Ubi-TheBerry
    Ubisoft Support Staff 5891 posts

    Thanks for getting back to us with this @Pentacosmic and for the additional explanations, we appreciate it!

    I've gone ahead and raised this all on to the game team to take a closer look.

    Should we need any more details or should we have any updates, we'll let you know here.

    Thank you!

    Official Response
  • Pentacosmic
    Original poster 13 posts

    @Ubi-TheBerry
    I thank YOU for the quick reply.
    I stated my disappointment at the beginning of this post. My disappointment mainly originated from not getting any further replies to my previous post a year ago.
    If this problem cannot be solved for whatever reasons, please tell me. Of course I'd prefer a solution to this problem, but I will appreciate honesty as well - and I will still love the game.

  • Ubi-TheBerry
    Ubisoft Support Staff 5891 posts

    Thanks for your understanding @Pentacosmic!

    We aren't directly involved in the investigation that'll follow as this will be done by the game team, but we'll keep you updated when we hear anything back from them and any information on a fix!

    Official Response
  • Pentacosmic
    Original poster 13 posts

    @Ubi-TheBerry
    I did some research - the bug already appeared two years ago:

    https://devtrackers.gg/trackmania/p/1c73cadc-pb-times-and-ghosts-disappearing-in-local-play-and-club-campaigns-bug?utm_content=cmp-true: (https://devtrackers.gg/trackmania/p/1c73cadc-pb-times-and-ghosts-disappearing-in-local-play-and-club-campaigns-bug)

  • Ubi-MrM
    Ubisoft Support Staff 4541 posts

    @Pentacosmic Understood !

    As mentioned previously, the investigation from the Team is ongoing, and we'll let you know as soon as new information is available.

    We thank you for your patience and understanding in the meantime, and if you have questions, or if there's anything else we can help you with, don't hesitate to reach out !

    Official Response
  • Pentacosmic
    Original poster 13 posts

    @Ubi-MrM
    Hello,
    Sorry to bother you again, but it is difficult to be patient when doubt arises that one is taken seriously. Or as someone (who knows about this support ticket) put it: 'I think they are playing with you'. Well, I wouldn't want to go as far as that. But am honestly bewildered what could possibly take the investigating team so long to give feedback.
    You said the investigation is "ongoing". How should I interpret that statement? Is there a team that has constantly been working on that problem for more than four weeks now? Probably not! That would be a hack of an investment of resources.
    Are there certain circumstances that prevent the team from coming up with a solution - a solution that might be found tomorrow, next week, next month - but not now? What could those circumstances be?
    I am honestly bewildered and increasingly annoyed. I feel like I am hoping for something that is already decided will never happen. Just tell me if the team cannot solve the problem. This way I can at least bring myself to think: "Well, at least they are being honest." And truely, THAT would be ok with me.

  • Ubi-TheBerry
    Ubisoft Support Staff 5891 posts

    Hey there @Pentacosmic,

    Apologies for the delay to a solution, but we cannot speculate in regards to investigations which are currently ongoing.

    We can only share the details available to us, which at this stage, remain to be that this matter is being looked into.

    The team have been able to reproduce the issue, but we do not have any further details or exact ETAs for a resolution.

    We appreciate your patience and will share any further updates as they're shared with us.

    Thank you for your understanding.

    Official Response

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