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Solved Help with error code 6-0x000010000
0 Likes/8 Replies/321 Views
I've been waiting for a week and a half for any response from ubi but none at all so haven't played in a week and a half as trying to start the game I'm met with the as mentioned error code, I've had a Microsoft supporter help and help me go through all troubleshooting tips on different websites but none have worked. Any advice would be appreciated or a response from devs acknowledging the issue.
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Best AnswerHi there @ScRowdybean, thank you for reaching out about this issue! I do apologize for the delay with our response to your support case, our teams have been experiencing high queues recently but they are working on responding to everyone as quickly as they can. In the meantime, I can confirm that your case has been received and other players have described similar issues. I would like to help expedite this process and save some time if I can!
Other players that experienced this problem have confirmed that the following steps helped them to bypass this issue. I would like to work through them and see if they help you as well. Please make sure these are completed:
For PC players- Host file reset
- DNS Flush
- Power cycle PC
For XB1 players:- Basic connectivity troubleshooting for your console
- Power cycle console
After those have been completed successfully if this error code shows up again, please follow up about this issue and attach a screenshot to your support case that shows the correct ports have been forwarded. Once received we'll be able to proceed with more accurate steps and solutions
Official Response -
Best Answer
Hi there @ScRowdybean, thank you for reaching out about this issue! I do apologize for the delay with our response to your support case, our teams have been experiencing high queues recently but they are working on responding to everyone as quickly as they can. In the meantime, I can confirm that your case has been received and other players have described similar issues. I would like to help expedite this process and save some time if I can!
Other players that experienced this problem have confirmed that the following steps helped them to bypass this issue. I would like to work through them and see if they help you as well. Please make sure these are completed:
For PC players- Host file reset
- DNS Flush
- Power cycle PC
For XB1 players:- Basic connectivity troubleshooting for your console
- Power cycle console
After those have been completed successfully if this error code shows up again, please follow up about this issue and attach a screenshot to your support case that shows the correct ports have been forwarded. Once received we'll be able to proceed with more accurate steps and solutions Official Response -
@Ubi-oof I've already done All possible troubleshooting steps and the ones you mentioned are only available on windows PC ect, I'm using xbox.
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@ScRowdybean Understood and thank you for the quick reply!
Since you have already completed the connectivity troubleshooting for your console, please attach a screenshot showing your forwarded ports to your support case. I'm not seeing any new attachments to your support case at this time, but once received, I'll include those with our report as well. Thank you so much!Official Response -
@Ubi-oof
Can I have some one respond to me on my email as you have that already from my case report as nothing has changed with my Internet and I've had this issue before with the game and I've had to leave it for 6 months to fix itself as the person who helped with it the last time did the same steps and nothing changed. -
Hi there @ScRowdybean. I am sorry that it does not look like your image has been successfully submitted on your support case; to help aid in our team's investigation on your case could you try to attach the requested screenshot again? There may be a slight delay in reply as our teams have been working diligently to address a higher-than-normal contact volume of cases. However, an agent will be able to get back to you on your new case ASAP.
Official Response -
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Hey @ScRowdybean,
Port Forwarding is something that it done within the settings for your router.
If you're unsure on how to access or amend these settings, please reach out to your ISP for further support.Official Response
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