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  • sygnus21
    Original poster 5 posts

    Not sure what's going on, but for the last couple of weeks, The Division 2 has become unplayable with constant crashes. The game will play for about 15-20 minutes than hard lock. If I'm lucky I can Ctrl+Alt+Delete and end the game, but more often now, the game will simply hard lock the entire PC requiring a restart.

    I also play other games like Cyberpunk 2077, and Mass Effect Legenday Edition and have no issues. This is on a custom built PC with the below specs...

    System specs....

    • Case - Master Case H500M
    • MB - Gigabyte Z390 Extreme
    • CPU - Intel i9-9900K
    • RAM - 32gig Corsair DDR4 Dominator Platinum RAM (3600MHz)
    • CPU Cooler - Corsair AIO CPU cooler – H115i Pro
    • Drives - 5 Samsung SSD drives: 2x 512gig 970 NVMe drives
    • Graphics card - AMD Radeon VII
    • Sound - On-board (ESS Sabre HiFi using Realtek drivers)
    • Power Supply - EVGA Super Nova I000 P2 (1000 watt)
    • Windows 11 Pro X64 (latest build - 22H2 (22621.1105) RTM. NOT insiders.


    Currently running the latest AMD GPU drivers - Adrenalin 22.11.2. Things I've tried...

    Clean installing the GPU drivers
    Installing the latest AMD GPU drivers - Adrenalin 22.11.2
    Verifying the game's files
    Removing and reinstalling the game (a few times)
    Game has the latest patch - 1.12
    Check for hardware/heating issues, None found or noted in Reliability History. Also, no other game I play crashes or lock PC.
    OS was clean installed last year so that's out the question, especially since the game ran fine without issue until about two weeks ago when the game just started hard locking.

    Yes, the game is legit, I've had it since 2019 when I got it free with my GPU. Yes, the Ubisoft app is installed. At the end of the day the game simply refuses to play without crashing.

    Anyone else? Suggestions.

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  • BioXTC
    14 posts

    @sygnus21 Try turning off XMP/DOCP in your BIOS. See if the game is less crashy with your RAM at base clocks. Also, try switching to DX11 if you have it set to DX12.

  • sygnus21
    Original poster 5 posts

    @BioXTC

    Thanks, but I see no reason to disable to XMP as I've zero issues with the PC or other games. The only issue is the Division 2 game. BTW, I've been playing this game on this build with XMP enabled since I built the machine in 2019.

    Out of curiosity though, I'll run a mem test just to be sure the RAM isn't at issue, which I'm 99.9 sure it isn't.

    Appreciate the suggestion though.

    So I just ran memory diagnostics in Windows. No RAM issues reported.

  • Ubi-Froggard
    Ubisoft Support Staff 4056 posts

    Hey @sygnus21

    You never know, the suggestion above still may help and be worth a try.

    We can get a better look as to what could be causing it by having a look at your system files (DX Diag and MSInfo), but you would need to contact us directly via our support site or social media to receive those from you. 

    Before you do, please just run through the steps in this article and see if there's anything else you haven't tried yet first of all, just to rule out any of the most common causes of issues on PC.

    As mentioned, if you need us to look into this further, please reach out through one of the options below with your system files (mentioned above) attached and also mention what you have tried already, just so that it doesn't get suggested to you again:

    Live Chat (when available)

    Twitter Direct Message

    Facebook Private Message

    If contacting on Twitter or Facebook messages, please provide your account username and email, so we can link the chat to a support case so you can attach the files. 

    Official Response
  • sygnus21
    Original poster 5 posts

    @Ubi-Froggard

    Thanks, I actually tried many of those things as I'm also a tech geek and PC builder. In fact besides doing a repair install of the OS, I also tried reverting back to older GPU drivers. What I did find that worked temporarily, was "repairing" the Anti Cheat files, but this seemed to be just a temporary fix as the end the game still continues to crash so I just removed it. I've already gotten my time out of it, so I don't want to waste any more time chasing it. That said, I may revisit it again after a new patch or update comes out.

    Whatever causes this seems to have come suddenly because prior to that I never had an issue, and I've had the game since 2019. My only guess left is there was an update to Windows that seems to have affected my game. But I'd rather have an update OS than a game. And as I said, this issue is ONLY with the Division 2 as none of my other games are affected including Cyberpunk 2077 and Mass Effect Legendary Edition to name a few. Even The Witcher 3 works without issue.

    In the end nothing I did worked so I just uninstalled the game from the PC.

    Thanks.

    BTW, this issue is also widely reported over at Reddit and where I got the suggestion to try the anti cheat fix as well as some other suggestions.

  • Ubi-Froggard
    Ubisoft Support Staff 4056 posts

    Hey @sygnus21

    No worries and I'm sorry you've felt like you giving up with the game was for you.

    We do see a lot of crash reports and the dev team are aware of some causes and looking into them so hopefully a future update will help with what was causing yours too if you do reinstall it one day, and that you can enjoy the game properly.

    Official Response

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