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  • Solved [RESOLVED] [TOF2] [PC] Eivor freezes when trying to pickup glass orb in Manius's Sanctum | POST HERE

    5 Likes/60 Replies/2227 Views
    guest-4bNWWFAl
    4 posts

    So nach einigem Testen habe ich eine Methode gefunden um den Bug mit dem Glass orb zu umgehen. Ich habe mit dem Bogen einen Pfeil auf den glass orb geschossen und dann die waffen gespamt und kurz danach als das erste mal orb aufheben steht schnell e gespammt um ihn aufzuheben und er hat die animation gemacht und hat den glass orb aufgehoben.

  • Ubi-Verse
    Ubisoft Support Staff 2034 posts

    @Solomon-mixey Hi there 😊

    The issue you're describing has been reported and is currently being investigated by our development team.

    As soon as we have an update regarding this, we will let you know 🙂

    Official Response
  • M.T.deJager
    2 posts

    Had the same issue, fire some arrrows at the orb and try again. Worked for me.

  • generalsnoft
    1 posts

    @Ubi-Verse I hope you are quick because I have the same problem.......

  • Ubi-Keo
    Ubisoft Support Staff 6346 posts

    Hi @Solomon-mixey @generalsnoft I have moved your posts to another thread for the issue that you are experiencing.

    As mentioned this issue has been reported and is being investigated.

    In the meantime could you please try the suggested workaround in my post on page 1 of this thread as this has helped other players complete the tomb.

    Official Response
  • JhnW
    2 posts

    Hi. In last Tom of Fallen quest line loca tion (undeground under map tombs) I cannot pickup orb in first room. My character freeze in this pose:

    When i smash keys (in major bow aim key) it wlll unfrozzen but still cant pick up item.

  • Ubi-Keo
    Ubisoft Support Staff 6346 posts

    Hi @JhnW I have merged your post with this megathread as the issue that you are experiencing is a known issue that has been reported and is being investigated by the development team.

    In the meantime could you please try the suggested workaround in my post on page 1 of this thread as this has helped other players complete the tomb.

    Official Response
  • Ubi-Keo
    Ubisoft Support Staff 6346 posts

    Hi Vikings!

    Just to update you, the development team are intending to fix this with a future update, however we are unable to confirm when this will be. 

    As soon as we have more information we will update this thread.

    In the meantime there is a workaround that you can try which was suggested by another player, and has worked for other players, which is to set the graphics settings to high then try again. After you have done this you can set your graphics settings back to their previous state.

    A player has also reported that the same issue occurs in Verica's tomb with the statues and that the same workaround works.

    Official Response
  • Rv_96
    1 posts

    @Ubi-Keo
    I tried setting graphics to high and restarted the game and I was able to pick up the orb

  • Ubi-Keo
    Ubisoft Support Staff 6346 posts

    Hi @Rv_96 I'm pleased to hear that the workaround worked and you were able to complete the tomb.

    Official Response
  • mamchen2011
    1 posts

    @Ubi-Keo worked for me, thank you 👍 🙂

  • Ubi-Keo
    Ubisoft Support Staff 6346 posts

    Hi @mamchen2011 I'm pleased to hear that the workaround has also worked for you.

    You're welcome 🙂

    Official Response
  • FaellV
    2 posts

    @Ubi-Keo does not work for me.

  • FaellV
    2 posts
    @Cerithala and what if my graphics are too weak 


  • Ubi-Mark.
    Ubisoft Support Staff 3006 posts

    Hello Assassins,

    Thank you for sharing your updates and keeping this thread up-to-date.

    I can see that this issue will be resolved with a future update. Once the resolution is deployed, we will let everyone know through the patch notes.

    Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

    Official Response
  • Klaatua
    1 posts
    @Ubi-Keo

    Hi dede,
    can i ask you kindly to fix this pls for me? i have allready bugged this orb, i cant take it from ground. The same problem in game like many, Ty for help, Pete

  • Ubi-Keo
    Ubisoft Support Staff 6346 posts

    Hi @Klaatua I'm sorry to hear that you are experiencing an issue picking up the glass orb in Manius's Sanctum.

    As mentioned in a previous post the development team are intending to fix this with a future update.

    In the meantime there is a workaround that you can try which was suggested by another player, and has worked for other players, which is to set the graphics settings to high then try again.

    After you have done this you can set your graphics settings back to their previous state.

    Official Response
  • fjdu56
    1 posts
    Bonjour @Klaatua Je suis désolé d’apprendre que vous rencontrez un problème pour ramasser l’orbe de verre dans le sanctuaire de Manius.

    Comme mentionné dans un article précédent, l’équipe de développement a l’intention de résoudre ce problème avec une future mise à jour.

    En attendant, il existe une solution de contournement que vous pouvez essayer qui a été suggérée par un autre joueur et qui a fonctionné pour d’autres joueurs, qui consiste à définir les paramètres graphiques à un niveau élevé, puis à réessayer.

    Après avoir fait cela, vous pouvez réinitialiser vos paramètres graphiques à leur état précédent.

    Bonjour - cela fonctionne tres bien - car j’ai eu cette galere - j’ai augmenté le niveau de ma carte graphique de elevée à tres elevée - et j’ai pu terminer le jeu - Mci

  • Ubi-MrM
    Ubisoft Support Staff 4541 posts

    @fjdu56 Hi, and welcome to the forums !

    We can only help in English on this forum.

    This is because we prefer to avoid automatic translation tools if we can, as this can lead to misunderstandings.

    I invite you to post your message over on the French forums, which will allow you to get the best possible support.

    You can also contact us directly, through our Help website.

    If you prefer to continue in English on this forum, don't hesitate to post your message again !

    Thank you for your understanding, and if you have questions, or for any other Issue, don't hesitate to message us !

    Official Response
  • Ubi-Keo
    Ubisoft Support Staff 6346 posts

    Hi Vikings!

    I'd like to reach out to you all with an update. The development team have confirmed that this issue wherein Eivor freezes when trying to pickup glass orb in Manius's Sanctum should be resolved with the release of Title Update 1.6.2 which is available now. You can read the full patch notes here.

    If you are still experience this issue after installing the new update then please don't hesitate to share an update within this thread so we can notify the development team. When sharing a new report, please can you provide us with the a video which shows the following:

    • You have the latest Title Update installed on your platform. You can check this in the main menu screen.
    • That Eivor freezes when trying to pickup the glass orb in Manius's Sanctum


    I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

    Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check here

    We can then use these reports to reopen the investigation should the issue persist following the 1.6.2 update. 

    Official Response

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