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Moved Ubisoft Connect - Cookies Bug
0 Likes/8 Replies/230 Views
It would be really great if you fixed the client so that you don't get asked every time you log in whether you accept cookies. No matter what you click, the next day the question is there again.
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Hey there @Maik_C ,
Thank you for reaching out, sorry for the delay!
This isn't something that's been reported before.
If you haven't done so already, could you please try clearing the client's cache and if the issue remains, reinstall the Ubisoft Connect client?
Please let us know how you get on!Official Response -
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Hey there @UNeaK1502 ,
Thanks for pointing out this Reddit thread. To clarify what Ubi-TheBerry was referring to, we meant we had no widespread reports noted in our internal tools.
I'd like to investigate this. Can you be specific for me about which specific URLs you are seeing a cookie pop-up each time? And, if it is on the Ubisoft Connect launcher, when does this pop-up show? I've tried various pages of the Ubisoft Store, and the Ubisoft Connect launcher, and the only cookie pop-up I've been able to get is when using an incognito tab (and even then, it's just one, rather than every time I load the store). With this information, I'll be able to pass on your reports about this internally, so that we can investigate using our internal tools.
Thanks so much for your help with this
Just for future reference, please avoid bumping threads which are more than a few months old, even when it seems like your post is relevant to the thread. The reason for this is that older threads frequently contain outdated information, so we prefer that they not be moved to the front of the forum due to a new post. Please create a new thread in future, so that we can be sure the information in the new thread is all current and accurate. Thanks!Official Response -
Hi @Ubi-Thrupney ,
thank you for your reply.
So my launcher is not set to autostart with windows, I only launch it when I need to. Some time ago I think the default landing page switched to the "Ubisoft+" tab, I think we've missed that detail here. And that's about it actually.
After every start of Ubisoft Connect, I get the Cookies-Dialogue in the "Ubisoft+-Tab" in german. I've set my interface language to english (though I live in Germany), but it doesn't apply to the cookie-dialogue or the Store-Tab.
I've found a workaround by changing the landing page to "games" so I dont instantly see the dialogue. But once I switch to the Ubisoft+-Tab, it appears again.
Further, after every PC restart I have to enter the password again, although the provided "remember me" option is ticked.
Funnily enough, launching TM2020 from Steam does not ask me for a Ubisoft login - but on game exit it tells me I got logged out due to inactivity. The timespan doesn't matter either.
Regards,
UNeaK -
@UNeaK1502 Understood, thank you for the details !
The problem with the "remember me" option has been reported to the Team, and an investigation into the matter is ongoing.
I've also forwarded your report regarding the cookies dialogue for Ubisoft+, and we'll reach out if additional information is needed.
Don't hesitate to let us know if you have questions, or if there's anything else we can help you with !Official Response -
I also have this issue and tried clearing the client's cache and reinstall the Ubisoft Connect client*
None of these steps solved the issue, and I'm quite sure because the cookies don't work that I can't access the Store or Ubisoft+ in the UCc* -
Hey @Dragzonox, thank you for letting us know.
As mentioned above, this is still a field of investigation for our teams.
Let us know if you have any other queries!
Official Response
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