I wanted to make this forum to see if other people are reviving horrible Ubisoft Support. I made a support request about siege because I’ve been dealing with the new dosing issues and wanted to see if they could unban my account because it was up to the point where I had been banned for two days when I shouldn’t have because their game was recognizing it as a disconnect when I’m reality I was being booted wether it be my team mates or the enemy team. I sent in the request listing names of the players, what had happened and how frustrated I was. the person who replied however gave me a way to trouble shoot my internet and explained how banning works and if I leave a match I will be banned.
First off I pay for tip tier internet and I also explained to him that the people who had booted me out of the game had explained that they had booted me it wasn’t a dosing problem or a problem with my internet and yes I’ve been playing siege for multiple years I know how bans work. He also told me that he wouldn’t be able to tell me if the players I had reported would get banned which is just silly because battle eye will tell you in game.
Anyways I explained to him these thing and after 4 days I had yet to hear a reply. And so by day 6 with still no reply I tried to start a live chat which had told me to try back later. Well it still didn’t work. In the morning, at night, and even multiple days later. So I also messaged him about that and still TWELVE DAYS LATER I still do not have a reply. I even tried the live chat option again and calling not only the San Francisco office who’s phone just always goes straight to voicemail but the one in Montreal Canada. And to no surprise live chat still doesn’t work and on top of that my issue still has not been resolved and so I’m hoping that by posting this it can gain people with similar issues so that someone at Ubisoft will see it and bring it to notice.

i was playing against a person with a lag switch today and i thought it was unfair so i left and i still get banned the game has been unplayable recently i have just been thinking of playing other games because the servers have been so bad