Thanks for keeping tabs on this @Ubi-Froggard !

FYI, I added 2FA to the account and that didn't fix it either. So I think there may be an issue with the web app's authentication process. I asked the Support team to forward my support ticket (#########) to the Game2Web department as I'm pretty sure it's not an issue on the enduser side of things.

@Ubi-Thrupney I think the issue is related to an issue on the Xbox side of things.

I can seem to log in on my main Ubisoft account, which is only linked to PC and Playstation.
My secondary accounts were linked to Xbox too. I tried logging in to the Arcade website with them & still get stuck in a session verification loop.

However, I then unlinked the Xbox account from their profile, and the Arcade login worked fine. But, whenever I would click on the Xbox section on the Arcade website, I'd get the loop again.

With people reporting a Redhorn-7800018 error on publishing maps (workaround seems to be saving the map under a new name & publishing it fresh) and having issues (un)favoriting maps on xbox, I think the issue is related to the Xbox integration. Logging in to the Arcade website is fine for those who only linked PC and/or PS accounts to their Ubisoft account, the issue happens for those who have Xbox integrated.


So, TL;DR:

https://far-cry-arcade.ubi.com/en-gb/ps4/: (https://far-cry-arcade.ubi.com/en-gb/ps4) works fine, provided the player has a ps4 account linked, and does *not* have an Xbox account linked.
https://far-cry-arcade.ubi.com/en-gb/pc/: (https://far-cry-arcade.ubi.com/en-gb/pc) works fine, provided the player has a pc account linked, and does *not* have an Xbox account linked.
https://far-cry-arcade.ubi.com/en-gb/xone/: (https://far-cry-arcade.ubi.com/en-gb/xone) does not work, not even if you have an Xbox account linked.

I already logged these issues below through Twitter but maybe worth putting the vids on here also - Thanks to steve64b for also pushing to find a solution (getting the info out)

Snowshoe 70A8B0D3 error trying to favourite maps
Unfortunately playing the map does not work that way, at the end when the map finishes we get a few seconds to rate / vote on the map and that's it, there is no way to favorite the map, you have to do that in-game through the options and find the map in Arcade, either through searching via map name or via creator then select the map and add to fave's

(this is not working in game either since around 8th August, I took a short video of this, what happens is we get an Error: Snowshoe-70A8B0D3)

This is an Xbox only issue, it happened not long after Far Cry 5 went onto GamePass.

Redhorn 7800018 error trying to update/ re-publish Far Cry 5 maps on Xbox
Started approx 8th August 2022 on Xbox platform

If you have an already published Far Cry 5 map and try to make edits / updates to your map the file will save to console but on trying to upload the map (re-publishing) which would over-write the previous version we get the error.

This is super annoying and the only way around it is to save the map as a new name which then shows as a new map when uploading / publishing, this is an Xbox Only Issue with PS4 / PC we do not get this problem.

With Far Cry 5 Arcade each map builder is limited to a number of maps they can publish under their gamer-tag so this is not good as each time we save the map as a new name it counts as a new map so eats into that figure we are allocated.

This issue happened at the same time the Map Star Rating system stopped working and also we cannot Favorite new maps either solo or multiplayer all on Xbox Platform.

Also the Arcade Website redirects if linked to Xbox side with your gamer-tag, if you un-link gamer-tag from Xbox Platform the PS4 and PC maps can be viewed fine on Arcade Website so again this is an Xbox Only issue.



Star Rating System not working
We get to vote on the map when the map ends in both PvP and Solo but the votes do not carry over into the rating system the vote does not register, how it works is you only get to vote once so if you play the map again it remembers what your registered vote was and you can never vote again on an already voted on map with the same gamer-tag it was set up that way.
Currently on Xbox platform every time the map finishes we get to vote again and again but the vote doesn't register so the next time you play the map you get to vote, the star rating just remains blank like it never received any votes, this all happened at the same time as other things stopped working all on Xbox Platform.

First I have to say how disappointed I am with your company, you make customer support a joke. never seen a company make it so difficult to try and get help with a product I BOUGHT FROM YOU. you did an update on far cry 5 and now I can't play an arcade game which are my favorite. i have looked at your incompetent help page and of course it was no help. So can you help with the game, you sold me, to get it to operate properly or do you want to send me a refund.

6 months down the road & it's still f****ed. I just bought the game & would like to use the arcade mode & it's features please.

Absolute joke of a company.

@milo2662 @a3HeadedMonkey
To play Arcade mode, be sure to have your game's savegame progress be beyond the starting tutorial island. Players who completed the game, then started a New Game+ will not have Arcade access anymore until they complete Dutch's tutorial island PlayGo area in the game.

For the rest, Arcade should be working, except for some issues on xbox: https://discussions.ubisoft.com/post/852125